EtreCheck version: 5.6.5 (5229) Report generated: 2021-01-26 16:17:59 Download EtreCheck from https://etrecheck.com Runtime: 10:50 Performance: Poor Sandbox: Enabled Full drive access: Enabled Problem: Apps are crashing Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) iMac Model: iMac18,2 3 GHz Quad-Core Intel Core i5 (i5-7400) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 555 - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 233.56 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.27 GB used) disk2 - WD My Passport 260F 2.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - M**************2 (Journaled HFS+) 2.00 TB (435.03 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 233.56 GB used, 751.61 GB available, 748.98 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 1000.00 GB (Shared - 529 MB used, 748.98 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 5.37 GB used, 748.98 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.27 GB used, 751.61 GB available, 748.98 GB free) APFS Mount point: / Read-only: Yes disk2s2 - M**************2 2.00 TB (435.03 GB used, 1.57 TB available, 1.56 TB free) Journaled HFS+ Mount point: /Volumes/M**************2 Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en1: AirPort 802.11 a/b/g/n/ac Printer sharing: Enabled System Software: macOS Catalina 10.15.7 (19H15) Time since boot: About 3 days Notifications: Dashlane.app one notification EtreCheck.app 4 notifications Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist Executable: /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon Details: Exact match found in the legitimate list - probably OK Running app: ~/Library/Application Support/Helper/Wondershare Helper Compact.app/Contents/MacOS/Wondershare Helper Compact Login Item: ~/Library/Application Support/Helper/Wondershare Helper Compact.app Plugin: /Library/Internet Plug-Ins/Easy-WebPrint EX.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/NP2020Player.plugin Plugin: /Library/Internet Plug-Ins/RealPlayer Plugin.plugin Plugin: /Library/Internet Plug-Ins/iPhotoPhotocast.plugin Plugin: /Library/Internet Plug-Ins/CANONiMAGEGATEWAYDL.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/Photo Center Plugin.plugin Plugin: /Library/Internet Plug-Ins/Mozillaplug.plugin Plugin: ~/Library/Internet Plug-Ins/Picasa.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/APPrefPane.prefPane Apps: 6 32-bit Applications: 4 32-bit apps Kernel Extensions: /Library/Extensions MaxtorPowSecDriver.kext (4.3.1) com_cy_driver_USB_Device.kext (1.4.0) Kodak_PrinterDock_Merge.kext (1.0.0) IOFireWireMxBt.kext (4.2.6) SONYDeviceType04.kext (1.4.0.11070 - SDK 10.9) Startup Items: MxBtDaemon Path: /Library/StartupItems/MxBtDaemon System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 158 Apple tasks [Running] 137 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 167 Apple tasks [Running] 134 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-03) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-12-07) [Other] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd - installed 2017-06-12) [Other] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2017-12-06) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-05) [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-09-25) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-19) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-12-09) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-12-07) [Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2020-12-20) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2017-12-02) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2016-01-04) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Other] com.koingosw.MacCleanse4Helper.Reminder.plist (? 0 - installed 2015-08-28) [Other] com.koingosw.MacCleanse4Helper.TrashWatcher.plist (? 0 - installed 2015-08-28) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-04-29) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-04-29) [Not Loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0 - installed 2014-08-26) User Login Items: [Not Loaded] DashlaneAutoStartHelper (App Store - installed 2021-01-24) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app [Running] P72E3GC48.com.dashlane.DashlaneAgent (App Store - installed 2021-01-24) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/P72E3GC48.com.dashlane.DashlaneAgent.app [Running] Dropbox (Dropbox, Inc. - installed 2021-01-13) Application /Applications/Dropbox.app [Loaded] Fitbit Connect Menubar Helper (Fitbit, Inc. - installed 2017-10-12) Application /Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app [Not Loaded] HousepartyHelper (App Store - installed 2020-06-12) Modern Login Item /Applications/Houseparty.app/Contents/Library/LoginItems/HousepartyHelper.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2017-12-02) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app [Loaded] WDSecurityHelper (Western Digital Corporation Branded Products Group - installed 2015-05-19) Application /Applications/WD Security.app/Contents/WDSecurityHelper.app [Running] Wondershare Helper Compact (? - installed 2015-09-22) Application ~/Library/Application Support/Helper/Wondershare Helper Compact.app Internet Plug-ins: Easy-WebPrint EX: 1.1.0 (? - installed 2011-06-17) Flip4Mac WMV Plugin: 3.3.8.1 (? - installed 2017-12-02) NP2020Player: 4.5.2.0 (? - installed 2010-01-11) RealPlayer Plugin: (?) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-10) iPhotoPhotocast: 7.0 (? - installed 2010-04-11) AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-10) CANONiMAGEGATEWAYDL: 3.1.0.2 (? - installed 2009-09-09) GarminGpsControl: 4.0.2.6 Beta (? - installed 2012-09-10) EPPEX Plugin: 10.0 (? - installed 2015-04-10) Photo Center Plugin: Photo Center Plugin 1.1.2.0 (? - installed 2006-07-06) Mozillaplug: 1.0 (? - installed 2008-03-11) Safari Extensions: Dashlane (App Store - installed 2021-01-24) 3rd Party Preference Panes: Flip4Mac WMV (? - installed 2017-12-02) APPrefPane (? - installed 2007-08-23) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Destinations: M*****************c [Local] (Last used) Total size: 2.00 TB Total number of backups: 61 Oldest backup: 2020-05-25 15:04:16 Last backup: 2021-01-26 14:54:50 11 local snapshots Oldest local snapshot: 2021-01-25 16:42:06 Last local snapshot: 2021-01-26 15:59:23 Performance: System Load: 2.35 (1 min ago) 2.00 (5 min ago) 1.94 (15 min ago) Nominal I/O speed: 2.23 MB/s File system: 121.36 seconds (timed out) Write speed: 39 MB/s Read speed: 50 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 9 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheck 23.89 % (App Store) Other processes 21.99 % (?) firefox 3.15 % (Mozilla Corporation) Finder 0.39 % (Apple) ContextStoreAgent 0.32 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 788 MB (App Store) firefox 456 MB (Mozilla Corporation) Dropbox 162 MB (Dropbox, Inc.) Mail 160 MB (Apple) Finder 110 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 36 MB / 28 MB (?) Dropbox 2 MB / 2 MB (Dropbox, Inc.) Mail 1 MB / 72 KB (Apple) AMPLibraryAgent 9 KB / 4 KB (Apple) firefox 6 KB / 4 KB (Mozilla Corporation) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 92 MB Used RAM: 6.05 GB Cached files: 1.86 GB Available RAM: 1.95 GB Swap Used: 2 MB Software Installs (past 30 days): Install Date Name (Version) 2020-12-30 EtreCheck (5.6.5) 2021-01-05 Zoom (5.4.59780.1220) 2021-01-16 Numbers (10.0) 2021-01-16 Keynote (10.0) 2021-01-16 PrestoPhoto (4.1.5) 2021-01-16 Pages (10.0) 2021-01-24 Dashlane (6.2102.0) Clean up: ~/Library/LaunchAgents/com.koingosw.MacCleanse4Helper.TrashWatcher.plist ~/Library/Application Support/com.koingosw.MacCleanse4/MacCleane 4 Helper.app Executable not found /Library/LaunchAgents/com.sony.SonyAutoLauncher.agent.plist /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher Executable not found ~/Library/LaunchAgents/com.koingosw.MacCleanse4Helper.Reminder.plist ~/Library/Application Support/com.koingosw.MacCleanse4/MacCleane 4 Helper.app Executable not found Diagnostics Information (past 7-30 days): 2021-01-26 15:15:58 EtreCheck.app Crash Executable: /Applications/EtreCheck.app Details: *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: 'NSLayoutConstraint for : A mult iplier of 0 or a nil second item together with a location for the firs t attribute creates an illegal constraint of a location equal to a con stant. Location attributes must be specified in pairs.' abort() called terminating with uncaught exception of type NSException 2021-01-20 10:42:10 Pages.app Hang (2 times) Executable: /Applications/Pages.app End of report