EtreCheck version: 5.6.5 (5229) Report generated: 2021-01-30 10:57:48 Download EtreCheck from https://etrecheck.com Runtime: 2:54 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Description: My iMac has suddenly started to crash/restart multiple times per day. Major Issues: Anything that appears on this list needs immediate attention. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2014) - Vintage! iMac Model: iMac15,1 4 GHz Quad-Core Intel Core i7 (i7-4790K) CPU: 4-core 32 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M290X - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 121.12 GB disk2 [APFS Virtual drive] 1.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 888.56 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 322 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 1 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 888.56 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 322 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 1 MB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 1.12 TB (Shared - 888.56 GB used, 207.31 GB available, 205.61 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 1.12 TB (Shared - 322 MB used, 205.61 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.12 TB (Shared - 2.15 GB used, 205.61 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - Macintosh HD [APFS Snapshot] 1.12 TB (Shared - 15.05 GB used, 207.31 GB available, 205.61 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 1.12 TB (Shared - 1 MB used, 205.61 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.1 (20C69) Time since boot: About 13 hours Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Security Risk! - Adobe Flash Player installed! Unsigned Files: Launchd: ~/Library/LaunchAgents/com.BlueStacks.AppPlayer.UninstallWatcher.plist Executable: /bin/sh ~/Library/BlueStacks/UninstallWatcher Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Executable file is not accessible without Full Drive Access Apps: 3 32-bit Applications: 13 32-bit apps Kernel Extensions: /Applications/BlueStacks.app VBoxDrv.kext (5.2.20) /Applications/EaseUS Data Recovery Wizard.app EaseUSDriver.kext (1.0.0 - SDK 10.10) /Library/Extensions Dropbox.kext (1.13.0 - SDK 10.14) System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 174 Apple tasks [Running] 139 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 179 Apple tasks [Running] 144 Apple tasks [Other] One Apple task Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-10-10) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-15) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-06-24) [Loaded] com.corel.CorelUpdateHelperTask.agent.plist (ZF6ZZ779N5 - installed 2020-02-27) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-01-14) [Not Loaded] update.log (? 229c758a - installed 2019-09-25) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2020-01-17) [Running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2020-05-30) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-10-10) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-10-30) [Running] com.easeus.dataprotectbackup.plist (CHENGDU Yiwo Tech Development Co., Ltd - installed 2019-11-21) [Loaded] com.jdi.ss.SSHelper.plist (SS Protect Limited - installed 2020-05-11) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-01-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Running] me.hide.vpnhelper.plist (EVENTURE LTD. - installed 2020-05-21) User Launch Agents: [Loaded] com.BlueStacks.AppPlayer.Service.plist (BlueStack Systems, Inc. - installed 2020-01-17) [Loaded] com.BlueStacks.AppPlayer.UninstallWatcher.plist (? 0 - installed 2020-01-17) [Loaded] com.BlueStacks.AppPlayer.Updater.plist (BlueStack Systems, Inc. - installed 2020-01-17) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-08) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Other] mega.mac.megaupdater.plist (? 0 - installed 2020-11-21) User Login Items: [Not Loaded] PhotoStreamAgent (App Store - installed 2019-03-25) Modern Login Item /Applications/Aperture.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] CompressorHelper (App Store - installed 2019-03-25) Modern Login Item /Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-07-24) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-07-24) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-19) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-10-10) Flash Player: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-19) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-11-14) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: AdBlock Engine (App Store - installed 2021-01-25) AdBlock Icon (App Store - installed 2021-01-25) Grammarly for Safari (App Store - installed 2021-01-29) Honey (App Store - installed 2021-01-25) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2019-10-30) Backup: Time Machine Not Configured! Performance: System Load: 1.62 (1 min ago) 2.13 (5 min ago) 2.08 (15 min ago) Nominal I/O speed: 45.08 MB/s File system: 23.98 seconds Write speed: 662 MB/s Read speed: 771 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 12 % Idle: 86 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 66.50 % (?) fontd 41.03 % (Apple) EtreCheck 5.31 % (App Store) suggestd 0.58 % (Apple) Dropbox 0.23 % (Dropbox, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 628 MB (App Store) Finder 340 MB (Apple) Safari 312 MB (Apple) App Store 242 MB (Apple) Dropbox 157 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 394 KB / 263 KB (?) com.apple.WebKit.Networking.xpc 293 KB / 303 KB (Apple) Dropbox 219 KB / 235 KB (Dropbox, Inc.) routined 0 B / 0 B (Apple) homed 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 15.40 GB Used RAM: 13.04 GB Cached files: 3.57 GB Available RAM: 18.96 GB Swap Used: 1000 MB Software Installs (past 30 days): Install Date Name (Version) 2021-01-08 macOS 11.1 (11.1) 2021-01-08 MRTConfigData (1.72) 2021-01-14 Microsoft AutoUpdate 2021-01-14 Microsoft PowerPoint 2021-01-14 Microsoft Excel 2021-01-14 Microsoft OneNote 2021-01-14 Microsoft Outlook 2021-01-14 Microsoft Word 2021-01-25 Honey (12.4.7) 2021-01-25 AdBlock (1.27.0) 2021-01-25 Pages (10.0) 2021-01-25 XProtectPlistConfigData (2138) 2021-01-29 Grammarly for Safari (9.27) 2021-01-30 EtreCheck (5.6.5) Clean up: ~/Library/LaunchAgents/mega.mac.megaupdater.plist /Applications/MEGAsync.app/Contents/MacOS/MEGAupdater Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report