EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-06-25 13:24:48 Download EtreCheckPro from https://etrecheck.com Runtime: 22:17 Performance: Poor Problem: Computer is too slow Description: Kernel_task running 100% which is throttling the MacBook Air Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (13-inch, 2013 - 2014) / MacBook Air (13-inch, Mid 2013) - Obsolete! MacBook Air Model: MacBookAir6,2 1.7 GHz Dual-Core Intel Core i7 (i7-4650U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 562 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - H** - Data (APFS) [APFS Virtual drive] (Shared - 150.19 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 282 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.35 GB used) disk1s5s1 - HD (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk1s6 - Update (APFS) (Shared - 643 KB used) Mounted Volumes: disk1s1 - H** - Data [APFS Virtual drive] 500.07 GB (Shared - 150.19 GB used, 367.15 GB available, 330.25 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 500.07 GB (Shared - 282 MB used, 330.25 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 500.07 GB (Shared - 3.22 GB used, 330.25 GB free) APFS Mount point: /System/Volumes/VM disk1s5 [APFS Container] 500.07 GB (Shared - 15.35 GB used, 330.25 GB free) APFS Mount point: /Volumes/H**1 Partitions: disk1s5s1 disk1s5s1 - HD [APFS Snapshot] 500.07 GB (Shared - 15.35 GB used, 367.15 GB available, 330.25 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 500.07 GB (Shared - 643 KB used, 330.25 GB free) APFS Mount point: /System/Volumes/Update disk2s1 - T********r 315 MB (56 MB used, 259 MB free) Mac OS Extended Disk Image Mount point: /Volumes/T********r Owners enabled: No Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.74 TB available System Software: macOS Big Sur 11.3.1 (20E241) Time since boot: About 32 days Notifications: Google Chrome.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Disabled Antivirus software: None! Unsigned Files: Launchd: /Library/LaunchDaemons/com.VTechLLNService.plist Executable: /Library/Preferences/VTech/DA/LLNServices/System/VTechLLNService.app/Contents/MacOS/VTechLLNService Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.VTech.AgentMonitor.plist Executable: /Applications/VTech/DownloadManager/DownloadManager.app/Contents/System/bin/AgentMonitor.app/Contents/MacOS/AgentMonitor Details: Exact match found in the legitimate list - probably OK Apps: 14 Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.7) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 164 Apple tasks [Running] 153 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 177 Apple tasks [Running] 144 Apple tasks [Other] 3 Apple tasks Launch Agents: [Running] com.VTech.AgentMonitor.plist (? 812e97ae - installed 2020-05-30) [Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2021-05-10) [Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2021-05-10) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-04-06) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-04-06) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-04-06) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2021-04-06) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-05-25) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-05-25) [Not Loaded] com.teamviewer.teamviewer.plist (? e9e1be03 - installed 2021-05-09) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? cdf177f4 - installed 2021-05-09) [Loaded] org.chromium.chromoting.plist (Google, Inc. - installed 2021-06-01) Launch Daemons: [Running] com.VTechLLNService.plist (? 1a669770 - installed 2020-05-30) [Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2021-05-10) [Running] com.bjango.istatmenus.fans.plist (Bjango Pty Ltd - installed 2021-05-10) [Loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2021-05-10) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-04-06) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-05-25) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-04-20) [Not Loaded] com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2021-05-09) User Launch Agents: [Other] com.amazon.music.plist (? 0 - installed 2020-09-17) [Not Loaded] com.amazon.music.startup.plist (? 0 - installed 2019-04-20) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2021-03-12) Application /Applications/Backup and Sync.app [Running] Flickr Uploadr (Flickr, Inc. - installed 2020-12-24) Application /Applications/Flickr Uploadr.app [Running] Google Chrome (Google, Inc. - installed 2021-06-16) Application /Applications/Google Chrome.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-06-24) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-04-23) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Running] MusicManagerHelper (Google, Inc. - installed 2020-08-18) Application ~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerHelper.app 3rd Party Preference Panes: MusicManager (Google, Inc. - installed 2020-08-18) Backup: Time Machine Not Configured! Performance: System Load: 34.29 (1 min ago) 69.05 (5 min ago) 67.95 (15 min ago) Nominal I/O speed: 0.07 MB/s File system: 120.56 seconds (timed out) Write speed: 294 MB/s Read speed: 361 MB/s CPU Usage Snapshot: Type Overall System: 70 % User: 22 % Idle: 8 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (3) 61.92 % (Apple) WindowServer 28.92 % (Apple) Google Chrome Helper (Renderer) (28) 14.15 % (Google, Inc.) kernel_task 10.75 % (Apple) EtreCheckPro 10.66 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (28) 1.55 GB (Google, Inc.) system_profiler (3) 1018 MB (Apple) EtreCheckPro 223 MB (Etresoft, Inc.) Google Chrome 203 MB (Google, Inc.) mdworker_shared (15) 151 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 6 MB / 4 MB (Apple) apsd 169 KB / 143 KB (Apple) netbiosd 51 KB / 26 KB (Apple) parsec-fbf 18 KB / 27 KB (Apple) rapportd 31 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 10 (Apple) system_profiler (3) 5 (Apple) Messages 1 (Apple) iStat Menus Status 1 (Bjango Pty Ltd) Google Chrome Helper (Renderer) (28) 1 (Google, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 20 MB Used RAM: 6.43 GB Cached files: 1.55 GB Available RAM: 1.57 GB Swap Used: 686 MB Software Installs (past 60 days): Install Date Name (Version) 2021-05-07 Houseparty (2.0.1) 2021-05-09 TeamViewer (15.17.6) 2021-05-10 macOS 11.3.1 (11.3.1) 2021-05-13 MRTConfigData (1.78) 2021-05-14 XProtectPlistConfigData (2146) 2021-05-15 macOS Big Sur (11.3.1) 2021-06-24 Chrome Remote Desktop Host (92.0.4515) 2021-06-24 Paint S (5.10.3) 2021-06-24 FileZilla Pro (3.54.1) 2021-06-24 WhatsApp (2.2119.6) Clean up: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found ~/Library/LaunchAgents/com.amazon.music.plist /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Desktop Executable not found Diagnostics Information (past 7-30 days): End of report