EtreCheckPro version: 6.8.2 (68031) Report generated: 2023-10-04 08:14:14 Download EtreCheckPro from https://etrecheck.com Runtime: 2:52 Performance: Excellent Problem: Other problem Description: Every reboot (after normal shutdown) reports “you shutdown because of a problem” (which I did not. I’m searching for the “problem.” Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Small backup drive - Time Machine backup drive is too small. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Supported iMac Model: iMac18,3 4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core 16 GB RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (9.17 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (9.17 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.13 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (2.05 TB used) disk2s6 - Update (APFS) (14 MB used) disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 3.00 TB disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (9.17 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (9.17 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.13 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (2.05 TB used) disk2s6 - Update (APFS) (14 MB used) disk3 - Seagate Backup+ Hub BK 8.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - M**************) (Journaled HFS+) 8.00 TB (4.60 TB used) disk3s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB Mounted Volumes: disk2s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.17 GB Shared values Size: 3.12 TB Free: 1.05 TB Available: 1.21 TB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.13 GB Shared values Size: 3.12 TB Free: 1.05 TB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 2.15 GB Shared values Size: 3.12 TB Free: 1.05 TB disk2s5 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 2.05 TB Shared values Size: 3.12 TB Free: 1.05 TB Available: 1.21 TB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 14 MB Shared values Size: 3.12 TB Free: 1.05 TB disk3s2 - M**************) Filesystem: Journaled HFS+ Mount point: /Volumes/M**************) Used: 4.60 TB Size: 8.00 TB Free: 3.40 TB Available: 3.41 TB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en7: Apple USB Ethernet Adapter Interface bridge0: Thunderbolt Bridge System Software: macOS Ventura 13.6 (22G120) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Album Rating Reset.app one notification Re-Embed Artwork.app 4 notifications HandBrake.app 27 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.nchsoftware.doxillion.schedule.LikeSurvey.plist Command: /Applications/Doxillion.app/Contents/MacOS/Doxillion -scheduled_launch -surveysched Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist Command: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx.plugin Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin Plugin: /Library/Audio/Plug-Ins/Components/SmartMusicSoftSynth.component Plugin: /Library/Audio/Plug-Ins/Components/Ambience.component Preference panel: /Library/PreferencePanes/Application Enhancer.prefPane Preference panel: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 14 Applications: 530 apps 74 x86-only apps 17 unsigned apps Kernel Extensions: /Applications/ExpressVPN.app [Not Loaded] ExpressVPNSplitTunnel.kext - com.expressvpn.splittunnel (1.0.2 - SDK 10.12) /Library/Extensions [Loaded] AmbrosiaAudioSupport.kext - com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.11) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] TelestreamAudio.kext - net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 192 Apple tasks [Running] 157 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 214 Apple tasks [Running] 161 Apple tasks Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (Ambrosia Software, Inc. - installed 2016-09-03) Executable: /Library/Extensions/AmbrosiaAudioSupport.kext/Contents/MacOS/ambrosiaaudiosupporthelper [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-09-04) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2023-08-05) Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-26) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-11-08) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed 2022-04-26) Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool [Running] com.oracle.oss.mysql.mysqld.plist (Oracle America, Inc. - installed 2022-06-27) Command: /usr/local/mysql/bin/mysqld --user=_mysql --basedir=/usr/local/mysql --datadir=/usr/local/mysql/data --plugin-dir=/usr/local/mysql/lib/plugin --log-error=/usr/local/mysql/data/mysqld.local.err --pid-file=/usr/local/mysql/data/mysqld.local.pid --keyring-file-data=/usr/local/mysql/keyring/keyring --early-plugin-load=keyring_file=keyring_file.so [Running] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, Inc. - installed 2023-09-13) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/aceagent [Loaded] com.rogueamoeba.acetool.plist (Rogue Amoeba Software, Inc. - installed 2023-09-13) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/acetool [Loaded] net.telestream.LicensingHelper.plist (Telestream LLC - installed 2023-01-25) Executable: /Library/PrivilegedHelperTools/net.telestream.LicensingHelper Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-26) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-26) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2022-04-26) Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck User Launch Agents: [Loaded] com.apple.SafariBookmarksSyncer.plist (Not signed - installed 2009-03-16) Command: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder [Not Loaded] com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2019-03-16) Command: /Applications/ExpressVPN.app/Contents/MacOS/expressvpnd --become-root [Loaded] com.nchsoftware.doxillion.schedule.LikeSurvey.plist (Not signed - installed 2022-08-12) Command: /Applications/Doxillion.app/Contents/MacOS/Doxillion -scheduled_launch -surveysched User Login Items: [Not Loaded] CCC Dashboard (Bombich Software, Inc. - installed 2023-05-24) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC Dashboard.app [Not Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2019-03-16) Modern Login Item /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app [Not Loaded] ExpressVPN mini (ExprsVPN LLC - installed 2019-03-16) Modern Login Item /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN mini.app [Not Loaded] ScreenFlowHelper (Telestream LLC - installed 2023-04-12) Modern Login Item /Applications/ScreenFlow.app/Contents/Library/LoginItems/ScreenFlowHelper.app [Running] SoundSource (Rogue Amoeba Software, Inc. - installed 2023-09-25) Application /Applications/SoundSource.app [Not Loaded] StartUpHelper (Spotify - installed 2021-08-31) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] Time Out App Launcher (App Store - installed 2023-04-19) Modern Login Item /Applications/Time Out.app/Contents/Library/LoginItems/Time Out App Launcher.app [Running] Audio Hijack 3 Schedule Helper (Rogue Amoeba Software, LLC - installed 2020-11-08) Application /Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-11-08) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-24) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app App Extensions: Widgets: MagicWidget - /Applications/Magic.app QuickLook Previews: EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): ScreenFlow - /Applications/ScreenFlow.app net.telestream.screenflow.flatdocument *.screenflowf net.telestream.screenflow.document *.screenflow Internet Plug-ins: SharePointBrowserPlugin: 14.7.2 (? - installed 2017-03-14) iPhotoPhotocast: 7.0 (Apple - installed 2013-04-28) JavaAppletPlugin: Java 8 Update 333 build 02 (? - installed 2022-06-01) Audio Plug-ins: ACE: 11.9.4 (Rogue Amoeba Software, Inc. - installed 2023-09-13) SmartMusicSoftSynth: (? - installed 2014-06-09) TelestreamAudioCapture: 2.0 (Telestream LLC - installed 2021-05-07) Ambience: (? - installed 2014-06-09) 3rd Party Preference panels: Application Enhancer (? - installed 2010-12-23) Java (? - installed 2022-04-26) MySQL (Oracle America, Inc. - installed 2022-03-23) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 3.12 TB - Disk used: 2.08 TB M**************): Disk size: 8.00 TB - Disk used: 4.60 TB Destinations: M************) [Local] Total size: 6.00 TB Total number of backups: 3 Oldest backup: 2023-09-01 16:30:23 Last backup: 2023-10-01 10:40:56 O**o [Local] (Last used) Total size: 8.00 TB Total number of backups: 7 Oldest backup: 2023-08-01 18:19:22 Last backup: 2023-10-01 12:03:46 3 local snapshots Oldest local snapshot: 2023-10-01 10:59:22 Last local snapshot: 2023-10-03 18:52:41 3rd party backup: Carbon Copy Cloner Performance: System Load: 2.37 (1 min ago) 1.54 (5 min ago) 0.71 (15 min ago) Nominal I/O usage: 2.97 MB/s File system: 22.64 seconds Write speed: 360 MB/s Read speed: 2796 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 7 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) contactsd 12.40 % (Apple) EtreCheckPro 10.86 % (Etresoft, Inc.) AddressBookSourceSync 7.87 % (Apple) mdworker_shared (2) 5.40 % (Apple) siriknowledged 4.72 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 789 MB (Etresoft, Inc.) mysqld 377 MB (Oracle America, Inc.) Finder 119 MB (Apple) SoundSource 110 MB (Rogue Amoeba Software, Inc.) WindowServer 108 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 463 KB / 117 KB (Apple) rapportd 185 KB / 214 KB (Apple) apsd 149 KB / 235 KB (Apple) trustd 121 KB / 8 KB (Apple) transparencyd 18 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mds 6 (Apple) suggestd 4 (Apple) siriknowledged 3 (Apple) WindowServer 2 (Apple) airportd 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 6.89 GB Used RAM: 4.62 GB Cached files: 4.49 GB Available RAM: 11.38 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-08-29 macOS 13.5.1 (13.5.1) 2023-09-07 macOS 13.5.2 (13.5.2) 2023-09-20 iMovie (10.3.7) 2023-09-22 Numbers (13.2) 2023-09-22 Pages (13.2) 2023-09-22 Keynote (13.2) 2023-09-28 Safari (17.0) 2023-09-28 macOS 13.6 (13.6) 2023-09-29 XProtectPlistConfigData (2172) 2023-09-29 XProtectPayloads (112) 2023-10-02 Magic (3.5) 2023-10-03 CotEditor (4.6.2) Diagnostics Information (past 7-30 days): 2023-10-03 20:19:01 ThumbnailExtension_macOS High CPU Use Executable: /System/Library/Frameworks/QuickLookThumbnailing.framework/Versions/A/PlugIns/ThumbnailExtension_macOS.appex/Contents/MacOS/ThumbnailExtension_macOS 2023-10-03 10:00:56 media-indexer High CPU Use (7 times) Executable: /System/Library/PrivateFrameworks/AssistantServices.framework/Versions/A/XPCServices/media-indexer.xpc/Contents/MacOS/media-indexer 2023-10-01 10:54:40 HandBrake.app High CPU Use Executable: /Applications/HandBrake.app 2023-09-29 16:06:14 Media Center 30 Crash Executable: /Applications/Media Center 30.app 2023-09-28 09:19:00 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2023-09-28 09:12:18 Roon.app High CPU Use (3 times) Executable: /Applications/Roon.app End of report