EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-06-18 19:18:07 Download EtreCheckPro from https://etrecheck.com Runtime: 42:05 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Mid 2014) - Vintage! iMac Model: iMac14,4 1.4 GHz Dual-Core Intel Core i5 (i5-4260U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 258.60 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 541 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk1s6 - Update (APFS) (Shared - 2 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 258.60 GB used, 731.06 GB available, 719.34 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 541 MB used, 719.34 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 5.37 GB used, 719.34 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.31 GB used, 731.06 GB available, 719.34 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 2 MB used, 719.34 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 146.66 GB available Printer sharing: Enabled System Software: macOS Big Sur 11.4 (20F71) Time since boot: About 23 days Notifications: zoom.us.app 3 notifications Microsoft Outlook.app 3 notifications Safari.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/FreeConferenceCallPlugin.plugin Apps: 1 Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (EPSON, 2.2.7) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (Hewlett Packard, 5.22.0 - SDK 10.9) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (Hewlett Packard, 4.2.0 - SDK 10.10) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 166 Apple tasks [Running] 151 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 180 Apple tasks [Running] 139 Apple tasks [Other] 5 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-12) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-05-28) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-14) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-06-16) Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-19) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-06-08) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-05-28) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-14) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-14) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-06-16) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-10-14) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-01-13) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2021-05-26) [Running] com.hp.productresearch.plist (HP Inc. - installed 2021-05-26) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-02-17) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-02-17) [Other] com.microsoft.LaunchAgent.SyncServicesAgent.plist (Microsoft Corporation - installed 2019-10-09) User Login Items: [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2021-05-11) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HPPSDrMonitor.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Safari (Apple - installed 2020-01-01) Application /Applications/Safari.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-10-30) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2020-10-30) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Loaded] Calendar (Apple - installed 2020-01-01) Application /System/Applications/Calendar.app [Loaded] Contacts (Apple - installed 2020-01-01) Application /System/Applications/Contacts.app Internet Plug-ins: Silverlight: 5.1.41212.0 (? - installed 2016-07-10) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-06-13) AdobePDFViewer: 21.005.20048 (Adobe Systems, Inc. - installed 2021-06-13) SharePointBrowserPlugin: 14.7.3 (? - installed 2017-04-12) User Internet Plug-ins: WebEx64: 1.1.0 (Cisco - installed 2019-11-22) FreeConferenceCallPlugin: FreeConferenceCallPlugin_x86_64 1.2.8 (? - installed 2016-12-20) Backup: Time Machine information not available without Full Drive Access. 6 local snapshots Oldest local snapshot: 2021-06-13 11:04:48 Last local snapshot: 2021-06-18 11:39:19 Performance: System Load: 1.45 (1 min ago) 1.73 (5 min ago) 1.76 (15 min ago) Nominal I/O speed: 12.94 MB/s File system: 64.66 seconds Write speed: 37 MB/s Read speed: 34 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 3 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 8.86 % (Apple) EtreCheckPro 3.36 % (Etresoft, Inc.) find (3) 3.33 % (Apple) kernel_task 3.08 % (Apple) suggestd 0.38 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (6) 401 MB (Google, Inc.) Google Chrome 230 MB (Google, Inc.) EtreCheckPro 230 MB (Etresoft, Inc.) kernel_task 166 MB (Apple) MTLCompilerService (22) 150 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 97 MB / 53 MB (Apple) netbiosd 2 MB / 1 MB (Apple) apsd 11 KB / 83 KB (Apple) zoom.us 21 KB / 12 KB (Zoom Video Communications, Inc.) StocksWidget 5 KB / 1 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) Google Chrome Helper (Renderer) (6) 1 (Google, Inc.) RTProtectionDaemon 0 (Malwarebytes Corporation) suggestd 0 (Apple) launchd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 34 MB Used RAM: 5.78 GB Cached files: 2.19 GB Available RAM: 2.22 GB Swap Used: 39 MB Software Installs (past 60 days): Install Date Name (Version) 2021-04-21 Converter (1.31) 2021-04-28 macOS 11.3 (11.3) 2021-05-02 MSG Viewer for Outlook Quick Look (3.99.2) 2021-05-06 macOS 11.3.1 (11.3.1) 2021-05-07 Zoom (5.6.4.765) 2021-05-11 HP Smart (12.7.1.1401) 2021-05-14 Adobe Acrobat Reader DC (21.001.20155) (21.001.20155) 2021-05-26 macOS 11.4 (11.4) 2021-05-29 MRTConfigData (1.79) 2021-05-31 Livedesk Studio (6.3.0) 2021-06-02 Keynote (11.1) 2021-06-02 Pages (11.1) 2021-06-02 Numbers (11.1) 2021-06-08 Malwarebytes for Mac (1.0) 2021-06-13 XProtectPlistConfigData (2148) 2021-06-13 Adobe Acrobat Reader DC (21.005.20048) (21.005.20048) 2021-06-16 Microsoft AutoUpdate (4.36.21061301) 2021-06-16 Microsoft OneNote (16.50.21061301) 2021-06-16 Microsoft PowerPoint (16.50.21061301) 2021-06-16 Microsoft Word (16.50.21061301) 2021-06-18 Microsoft Outlook (16.50.21061301) 2021-06-18 iMovie (10.2.4) 2021-06-18 Microsoft Excel (16.50.21061301) Diagnostics Information (past 7-30 days): 2021-06-18 18:31:01 EtreCheckPro.app - Crash Executable: ~/Downloads/EtreCheckPro.app Details: dyld: launch, loading dependent libraries End of report