EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-04-21 15:17:14 Download EtreCheckPro from https://etrecheck.com Runtime: 2:51 Performance: Excellent Problem: Other problem Description: External drive not mounting. The drive does mount in Safe mode Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2019) Status: Supported iMac Model: iMac19,1 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 570X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (9.08 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (9.08 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (1.89 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (651.04 GB used) disk2s6 - Update (APFS) (19 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (9.08 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (9.08 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (1.89 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (651.04 GB used) disk2s6 - Update (APFS) (19 MB used) disk3 - Seagate One Touch HDD 2.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 2.00 TB disk5 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes) disk5s2 - O*******h (APFS) (853.16 GB used) disk4 - Seagate BUP Slim BK 2.00 TB External USB 5 Gbit/s USB disk4s1 - S********************A (MS-DOS FAT12) 2.00 TB Mounted Volumes: disk2s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.08 GB Shared values Size: 1.03 TB Free: 357.70 GB Available: 361.53 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 1.89 GB Shared values Size: 1.03 TB Free: 357.70 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 2.15 GB Shared values Size: 1.03 TB Free: 357.70 GB disk2s5 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 651.04 GB Shared values Size: 1.03 TB Free: 357.70 GB Available: 361.53 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 19 MB Shared values Size: 1.03 TB Free: 357.70 GB disk5s2 - O*******h Filesystem: APFS Mount point: /Volumes/O*******h Used: 853.16 GB Shared values Size: 2.00 TB Free: 1.15 TB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface bridge0: Thunderbolt Bridge Interface en5: iPhone 2 Printer sharing: Enabled System Software: macOS Ventura 13.3.1 (22E261) Time since boot: About an hour Notifications: LogiMgrDaemon.app 18 notifications EtreCheckPro 2.app one notification Quicken.app 5 notifications com.paragon-software.ntfs.notification-agent.app 7 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Unsigned files are hidden. one unsigned app Applications: 508 apps 65 x86-only apps 6 unsigned apps Kernel Extensions: /Applications/RingCentral Meetings.app [Not Loaded] ZoomAudioDevice.kext - zoom.us.ZoomAudioDevice (Zoom Video Communications, Inc., 1.2 - SDK 10.9) /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (Logitech Inc., 8.02.1 - SDK 10.13) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (Seiko Epson Corporation, 3.4.1) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (Paragon Software GmbH, 15.4.19 - SDK 10.10) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 194 Apple tasks [Running] 155 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 198 Apple tasks [Running] 178 Apple tasks Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-04-21) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-15) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-20) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.aviatainc.p3.epson.plist (Not signed - installed 2020-05-13) Command: /Library/Epson PowerENGAGE/Epson PowerENGAGE.app/Contents/MacOS/Epson PowerENGAGE scheduled-run [Loaded] com.epson.RemotePrintIODaemon.plist (Seiko Epson Corporation - installed 2022-10-17) Executable: /Library/Printers/EPSON/InkjetPrinter2/Backend/RemotePrintIODaemon.app/Contents/MacOS/RemotePrintIODaemon [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-27) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-04-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2022-07-26) Executable: /Library/PrivilegedHelperTools/com.paragon-software.installer [Loaded] com.paragon-software.ntfs.loader.plist (Paragon Software GmbH - installed 2022-07-26) Command: /sbin/kextload /Library/Extensions/ufsd_NTFS.kext [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2022-07-26) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfsd [Other] com.snap.SnapCameraRemover.plist (Apple - installed 2023-04-01) Command: /bin/bash -c ' if [ ! -d "/Applications/Snap Camera.app" ]; then osascript -e " tell application \"System Events\" set answer to the button returned of (display dialog \"Do you want to remove all Snap Camera related data?\" buttons {\"No\", \"Yes\"} default button 2) end tell if answer is \"Yes\" then do shell script \" for currentHome in /Users/*/ ; do currentUser=\`echo \$currentHome | cut -d'/' -f 3\` currentUid=\`id -u \$currentUser\` launchctl asuser \$currentUid launchctl unload -w \$currentHome/Library/LaunchAgents/com.snap.AssistantService.plist rm \$currentHome/Library/LaunchAgents/com.snap.AssistantService.plist launchctl asuser \$currentUid la' [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-04-10) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-04-21) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-15) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-15) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-04-03) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2019-09-24) Executable: /Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app/Contents/MacOS/EpsonLowInkReminderAgent [Loaded] com.epson.RemotePrintIOHelper.plist (Seiko Epson Corporation - installed 2022-10-17) Executable: /Library/Printers/EPSON/InkjetPrinter2/Backend/RemotePrintIOHelper.app/Contents/MacOS/RemotePrintIOHelper [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2021-10-14) Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-10-10) Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager [Running] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) Command: /Applications/Epson Software/Epson Ink Replenishment Agent.app/Contents/MacOS/pma.app/Contents/MacOS/pma --pmaalaunchd [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-10-10) Executable: /Library/Application Support/EPSON/Scanner/ScannerMonitor/Epson Scanner Monitor.app/Contents/MacOS/Epson Scanner Monitor [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2019-10-04) Command: /Library/Application Support/Logitech.localized/Logitech Options.localized/LogiMgrDaemon.app/Contents/MacOS/LogiMgrDaemon --launchd [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-04-12) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2018-10-02) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app/Contents/MacOS/NotificationAgent [Running] org.chromium.chromoting.plist (Google LLC - installed 2023-03-06) Command: /Library/PrivilegedHelperTools/ChromeRemoteDesktopHost.app/Contents/MacOS/remoting_me2me_host_service --run-from-launchd User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-15) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2023-03-15) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Not Loaded] com.snap.AssistantService.plist (Snap, Inc. - installed 2020-11-08) Executable: /Library/CoreMediaIO/Plug-Ins/DAL/SnapCamera.plugin/Contents/Resources/AssistantService [Other] com.snap.SnapCameraAutoLaunch.plist (Not signed - installed ) Executable: /Applications/Snap Camera.app/Contents/MacOS/Snap Camera User Login Items: [Not Loaded] UQBP8YQ495.com.olebegemann.BluePlanetHelper (App Store - installed 2022-07-26) Modern Login Item /Applications/Blue Planet.app/Contents/Library/LoginItems/UQBP8YQ495.com.olebegemann.BluePlanetHelper.app [Running] Desktop Clock free (App Store - installed 2022-07-26) Application /Applications/Desktop Clock free.app [Not Loaded] DesktopClockFreeHelper (App Store - installed 2022-07-26) Modern Login Item /Applications/Desktop Clock free.app/Contents/Library/LoginItems/DesktopClockFreeHelper.app [Not Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2022-07-26) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Not Loaded] Launcher Disabler (App Store - installed 2023-04-16) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2023-04-16) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoSyncHelper (App Store - installed 2022-07-26) Modern Login Item /Applications/PhotoSync.app/Contents/Library/LoginItems/PhotoSyncHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2022-07-26) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app App Extensions: Widgets: Microsoft Edge Widgets - /Applications/Microsoft Edge.app Safari extensions: Microsoft Bing for Safari - /Applications/Microsoft Bing for Safari.app Photo editing extensions: Luminar AI - /Applications/Luminar AI.app Luminar Neo - /Applications/Luminar Neo.app File providers: Dropbox - /Applications/Dropbox.app OneDrive File Provider - /Applications/OneDrive.app Share services: Dropbox Transfer - /Applications/Dropbox.app PhotoSync Companion - /Applications/PhotoSync.app Finder sync extensions: Dropbox Finder Extension - /Applications/Dropbox.app OneDrive Finder Integration - /Applications/OneDrive.app Backup and Sync from Google - /Applications/Backup and Sync.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app QuickLook Previews: EtreCheckQuickLook - ~/Desktop/Downloads 2023/EtreCheckPro 2.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-04-21) RingCentralMeetings: 19.4.152079.0420 (RingCentral, Inc. - installed 2022-07-26) CoreMediaIO Plug-ins: SnapCamera: 8.5.0 (Snap, Inc. - installed 2022-07-26) 3rd Party System settings: NTFS (Paragon Software GmbH - installed 2022-07-26) Backup: Time Machine information is limited without Full Disk Access Destinations: O*******h [Local] (Last used) One local snapshot Oldest local snapshot: 2023-03-06 10:00:12 Last local snapshot: 2023-03-06 10:00:12 Performance: System Load: 1.68 (1 min ago) 1.48 (5 min ago) 1.41 (15 min ago) Nominal I/O usage: 2.31 MB/s File system: 18.30 seconds Write speed: 675 MB/s Read speed: 1427 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 4 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 11.52 % (Etresoft, Inc.) WindowServer 7.42 % (Apple) dataaccessd 5.96 % (Apple) mds 2.94 % (Apple) nsurlsessiond (2) 2.70 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 900 MB (Etresoft, Inc.) Google Chrome 216 MB (Google LLC) MTLCompilerService (17) 211 MB (Apple) com.apple.appkit.xpc.openAndSavePanelService (4) 176 MB (Apple) Finder 156 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 749 KB / 296 KB (Apple) apsd 38 KB / 141 KB (Apple) rapportd 55 KB / 64 KB (Apple) remoting_me2me_host 20 KB / 21 KB (Google LLC) trustd 8 KB / 1 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) nsurlsessiond (2) 4 (Apple) WindowServer 4 (Apple) com.apple.AppleUserHIDDrivers 0 (Apple) Core Sync 0 (Adobe Inc.) EEventManager 0 (Seiko Epson Corporation) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 519 MB Used RAM: 4.92 GB Cached files: 2.57 GB Available RAM: 3.08 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-02-21 macOS 13.2.1 (13.2.1) 2023-02-27 Epson Event Manager (2.51.82) 2023-02-27 Epson Scanner Monitor (1.0.0) 2023-02-27 Epson ScanSmart (3.7.1) 2023-03-01 CVS (2.30) 2023-03-01 Microsoft Edge (112.0.1722.58) 2023-03-16 Chrome Remote Desktop Host (112.0.5615) 2023-04-03 XProtectPlistConfigData (2167) 2023-04-03 XProtectPayloads (95) 2023-04-03 Numbers (13.0) 2023-04-03 Pages (13.0) 2023-04-03 Kindle (1.40.1) 2023-04-03 Keynote (13.0) 2023-04-10 Zoom (5.13.11.16405) 2023-04-12 Microsoft AutoUpdate (4.58.23040900) 2023-04-16 OneDrive (23.066.0326) 2023-04-19 macOS 13.3.1 (13.3.1) Clean up: ~/Library/LaunchAgents/com.snap.SnapCameraAutoLaunch.plist /Applications/Snap Camera.app/Contents/MacOS/Snap Camera Executable not found Diagnostics Information (past 7-30 days): 2023-04-21 14:57:06 FSApp - Crash Executable: /Applications/NTFS for Mac.app 2023-04-21 14:15:51 CCXProcess - Crash (20 times) Executable: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app 2023-04-20 17:11:35 WindowServer - High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2023-04-20 16:44:02 remoting_me2me_host - Crash (2 times) Executable: /Library/PrivilegedHelperTools/ChromeRemoteDesktopHost.app 2023-04-20 14:04:07 intelligenceplatformd - High CPU Use Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/intelligenceplatformd 2023-04-19 15:08:47 mdworker - High CPU Use (3 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker 2023-04-18 11:11:00 com.apple.WebKit.WebContent - High CPU Use Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t 2023-04-16 16:05:21 Luminar Neo.app - High CPU Use Executable: /Applications/Luminar Neo.app End of report