EtreCheckPro version: 6.8.12 (68084) Report generated: 2025-09-28 20:13:41 Download EtreCheckPro from https://etrecheck.com Runtime: 9:19 Performance: Poor Problem: Computer is too slow Description: computer is slow, takes forever to do anything, need to force quit app s frequently Major Issues: Anything that appears on this list needs immediate attention. Poor performance - EtreCheck report shows poor performance. This is unusual. System extension blocked - There are system extensions awaiting user approval. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles found - This computer may have configuration profiles installed. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Vintage hardware - This computer may be considered vintage. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Vintage iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 899.00 GB disk2 [APFS Virtual drive] 926.69 GB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (215.72 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.11 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (3.23 GB used) disk2s5 (APFS) [APFS Container] (9.35 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s6 - Update (APFS) (12 MB used) disk0s3 - B******P (MS-DOS FAT12) 100.99 GB disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 4% used, 44.09 TB written, 100% health, 4220 unsafe shutdowns disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 926.69 GB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (215.72 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.11 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (3.23 GB used) disk2s5 (APFS) [APFS Container] (9.35 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s6 - Update (APFS) (12 MB used) Mounted Volumes: disk0s3 - B******P Filesystem: MS-DOS FAT12 Mount point: /Volumes/B******P Size: 100.99 GB disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 215.72 GB Shared values Size: 926.69 GB Free: 690.60 GB Available: 700.77 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.11 GB Shared values Size: 926.69 GB Free: 690.60 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 3.23 GB Shared values Size: 926.69 GB Free: 690.60 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.35 GB Shared values Size: 926.69 GB Free: 690.60 GB Available: 700.77 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 12 MB Shared values Size: 926.69 GB Free: 690.60 GB USB: USB 3.0 bus Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Hangsheng - R75 QMK USB 3.1 bus Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface en4: iPhone iCloud Quota: 27.14 GB available iCloud is limited without Full Disk Access System Software: macOS Ventura 13.7.8 (22H730) Installed 2025-09-23 Time since boot: About 5 days Configuration Profiles: com.apple.wifi.managed AutoJoin ProxyType SSID_STR IsHotspot HIDDEN_NETWORK Password EncryptionType com.apple.applicationaccess forceAutomaticDateAndTime Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Unsigned Files: Launchd: /Library/LaunchAgents/com.sony.SonyAutoLauncher.agent.plist Executable: /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon Details: Exact match found in the legitimate list - probably OK Apps: 3 System Extensions: [Waiting for authorization] GlobalProtectExtension - version 5.2.12-26 (Palo Alto Networks - installed 2022-05-23) Application: Not found! Description: System Extensions for GlobalProtect Split Tunnel and Enforcer Kernel Extensions: /Library/Extensions [Not Loaded] hp_Inkjet9_io_enabler.kext - com.hp.print.hpio.Inkjet9.kext (2.3.1 - SDK 10.8) [Not Loaded] RazerHid.kext - com.razer.common.razerhid (21.94 - SDK 10.9) [Not Loaded] SONYDeviceType04.kext - com.sony.driver.dsccamDeviceInfo00 (1.3.0.06030 - SDK 10.10) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 223 Apple tasks [Running] 126 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 235 Apple tasks [Running] 142 Apple tasks Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-12-14) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-12-14) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Not Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2023-08-24) Executable: /Library/PrivilegedHelperTools/com.ea.origin.ESHelper [Not Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-10-09) Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-22) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2023-10-10) [Not Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-10-09) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-09-25) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-12-14) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Other] com.adobe.ccxprocess.plist (Not signed - installed 2020-11-30) Command: /usr/bin/open -a '/Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app' [Not Loaded] com.microsoft.update.agent.plist (Not signed - installed 2025-04-22) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.razer.rzupdater.plist (Razer USA Ltd. - installed 2022-08-14) Executable: /Library/Application Support/Razer/RzUpdater.app/Contents/MacOS/RzUpdater [Not Loaded] com.razerzone.rzdeviceengine.plist (Razer USA Ltd. - installed 2022-08-14) Executable: /Library/Application Support/Razer/RzDeviceEngine.app/Contents/MacOS/RzDeviceEngine [Not Loaded] com.sony.SonyAutoLauncher.agent.plist (Not signed - installed 2016-12-06) Executable: /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher [Other] com.sony.WirelessAutoImportLauncher.agent.plist (Not signed - installed 2018-10-09) Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon [Not Loaded] com.spotify.client-launcher.plist (Spotify - installed 2025-09-22) Executable: /Applications/Spotify.app/Contents/Resources/SpotifyLauncher Location: /Applications/Spotify.app [Not Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-09-25) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Loaded] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-09-25) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Launch Agents: [Not Loaded] com.ea.origin.WebHelper.plist (Not signed - installed 2023-09-01) Executable: /Applications/Origin.app/Contents/Library/LaunchServices/com.ea.origin.WebHelper [Not Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-09-25) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2025-06-23) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2025-06-23) [Not Loaded] com.grammarly.ProjectLlama.cleanup.plist (Not signed - installed 2023-03-28) Command: ~/Library/Application Support/com.grammarly.ProjectLlama/GRLoginHelper.app/Contents/MacOS/GRLoginHelper cleanup User Login Items: [Not Loaded] StartUpHelper (Spotify - installed 2025-09-25) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2018-04-27) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app Applications: 536 Apple apps 83 3rd party apps 47 x86-only apps 3 unsigned apps App Extensions: Widgets: [Loaded] WordWidgetKit - /Applications/Microsoft Word.app Safari extensions: [Loaded] safari-extension - /Applications/Capital One Shopping.app [Loaded] Capital One Shopping - /Applications/Capital One Shopping.app [Loaded] Rakuten Cash Back - /Applications/Rakuten Cash Back.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-10-14) Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) Backup: Time Machine information is limited without Full Disk Access Destinations: L***r [Local] (Last used) Performance: System Load: 1.81 (1 min ago) 2.25 (5 min ago) 3.10 (15 min ago) Nominal I/O usage: 7.78 MB/s File system: 26.75 seconds Write speed: 452 MB/s Read speed: 1210 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 5 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 14.00 % (Etresoft, Inc.) WindowServer 4.86 % (Apple) kernel_task 3.22 % (Apple) UVFSService 2.18 % (Apple) com.apple.audio.SandboxHelper (5) 0.25 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (5) 1.54 GB (Apple) EtreCheckPro 765 MB (Etresoft, Inc.) Safari 412 MB (Apple) com.apple.WebKit.Networking 125 MB (Apple) com.apple.Safari.History 106 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 37 MB / 4 MB (Apple) rapportd 5 MB / 228 KB (Apple) apsd 296 KB / 2 MB (Apple) netbiosd 1 MB / 18 KB (Apple) trustd 47 KB / 54 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) UVFSService 1 (Apple) mdbulkimport (2) 0 (Apple) bluetoothd 0 (Apple) mds 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.16 GB Used RAM: 4.78 GB Cached files: 2.06 GB Available RAM: 3.22 GB Swap Used: 1.67 GB Software Installs (past 60 days): Install Date Name (Version) 2025-08-05 XProtectPlistConfigData (5309) - Software update 2025-08-05 XProtectPayloads (153) - Software update 2025-08-12 XProtectPlistConfigData (5310) - Software update 2025-08-13 Microsoft Word (16.100.25082415) - Installer 2025-08-13 Safari (18.6) - Software update 2025-08-13 WidgetWall (3.12.0) - App Store 2025-08-15 CapCut (6.8.0) - App Store 2025-08-19 XProtectPlistConfigData (5311) - Software update 2025-08-20 Microsoft Word (16.100.25082415) - Installer 2025-08-25 CCleaner (2.9.187) - Installer 2025-08-26 Microsoft Word (16.100.25082415) - Installer 2025-08-26 XProtectPlistConfigData (5312) - Software update 2025-09-03 Points Path (1.9.0) - App Store 2025-09-03 XProtectPlistConfigData (5313) - Software update 2025-09-11 XProtectPlistConfigData (5314) - Software update 2025-09-12 Points Path (1.9.3) - App Store 2025-09-17 XProtectPlistConfigData (5315) - Software update 2025-09-22 Rakuten Cash Back (6.41) - App Store 2025-09-23 macOS 13.7.8 (13.7.8) - Software update 2025-09-24 XProtectPlistConfigData (5316) - Software update 2025-09-25 Zoom Workplace (6.6.0.64511) - Installer 2025-09-25 Capital One Shopping (2.27.0) - App Store 2025-09-25 Mobile Device (1.0.0.0) - Software update Clean up: [Waiting for authorization] GlobalProtectExtension - version 5.2.12-26 (Palo Alto Networks - installed 2022-05-23) Application: Not found! Description: System Extensions for GlobalProtect Split Tunnel and Enforcer /Library/LaunchAgents/com.adobe.ccxprocess.plist /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app Executable not found /Library/LaunchAgents/com.microsoft.update.agent.plist /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant Executable not found ~/Library/LaunchAgents/com.grammarly.ProjectLlama.cleanup.plist ~/Library/Application Support/com.grammarly.ProjectLlama/GRLoginHelper.app/Contents/MacOS/GRLoginHelper Executable not found ~/Library/LaunchAgents/com.ea.origin.WebHelper.plist /Applications/Origin.app/Contents/Library/LaunchServices/com.ea.origin.WebHelper Executable not found Diagnostics Information (past 60 days): 2025-09-28 19:29:10 /Library/Logs/DiagnosticReports/.com.apple.WebKit.WebContent_2025-09-28-192910_i**c.cpu_resource.diag High CPU Use 2025-09-26 16:21:02 com.apple.WebKit.GPU Crash Details: Safari 2025-09-25 14:19:21 com.apple.WebKit.WebContent High CPU Use (2 times) First occurrence: 2025-09-23 11:18:09 2025-09-24 11:53:46 biomesyncd High CPU Use Executable: /usr/libexec/biomesyncd End of report