EtreCheckPro version: 6.4.2 (6E007) Report generated: 2021-03-02 03:59:05 Download EtreCheckPro from https://etrecheck.com Runtime: 2:32 Performance: Excellent Problem: Other problem Description: The fan on my MacBook Pro is running pretty-much nonstop. I have tried an SMC reset, and itâ s not solving the problem. Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (13-inch, 2018-2019, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro15,2 2.8 GHz Quad-Core Intel Core i7 (i7-8569U) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR3 2133 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 144 Video Information: Intel Iris Plus Graphics 655 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP1024M 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.27 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 635.75 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1.00 TB (Shared - 11.27 GB used, 566.31 GB available, 350.26 GB free) APFS Mount point: / Encrypted Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 635.75 GB used, 566.31 GB available, 350.26 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s5 - VM [APFS VM] 1.00 TB (Shared - 2.15 GB used, 350.26 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.67 TB available Remote login: Enabled System Software: macOS Catalina 10.15.7 (19H524) Time since boot: About a day Notifications: Google Chrome.app 10 notifications RapidWeaver 7.app 29 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Security Risk! - Adobe Flash Player installed! Remote login: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.amazon.music.plist Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac4.Agent.plist Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac4.Agent Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper semi-auto Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Login Item: /Applications/WD Security.app/Contents/WDSecurityHelper.app Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin Plugin: /Library/Internet Plug-Ins/CANONiMAGEGATEWAYDL.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/SlingPlayer.plugin Plugin: ~/Library/Internet Plug-Ins/Move_Media_Player.plugin Plugin: ~/Library/Internet Plug-Ins/fbplugin_1_0_3.plugin Preference Pane: /Library/PreferencePanes/Flash Player.prefPane Preference Pane: ~/Library/PreferencePanes/Perian.prefPane Apps: 10 Kernel Extensions: /Applications/Roxio Toast Lite 6.1/Toast 6 Lite.app [Not Loaded] TDIXController.kext - com.roxio.TDIXController (1.4) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.2.4) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) [Not Loaded] BlackberryUSB.kext - net.pocketmac.driver.BlackberryUSB (2.0.1) [Not Loaded] BlackberryUSBDev.kext - net.pocketmac.driver.BlackberryUSBDev (2.0.1) [Not Loaded] MCTTrigger6USB.kext - tw.com.mct.MCTTrigger6USB (3.3 - SDK 10.9) [Not Loaded] Trigger5Core.kext - tw.com.mct.Trigger5Core (3.3 - SDK 10.9) [Not Loaded] MCTDisplay.kext - tw.com.mct.driver.MCTDisplay (1.0 - SDK 10.13) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 165 Apple tasks [Running] 132 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 173 Apple tasks [Running] 130 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2015-06-21) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09) [Other] com.amazon.sendtokindle.launcher.plist (? d18c2039 - installed 2013-01-25) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-02-07) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-02-18) [Running] eu.dennis-jordan.virtualdisplay.agent.plist (Magic Control Technology Corporation - installed 2020-06-04) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-09-28) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (? 6a086eb0 - installed 2018-11-29) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-07) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-07) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-02-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-08-10) [Running] eu.dennis-jordan.virtualdisplay.service.plist (Magic Control Technology Corporation - installed 2020-06-04) [Not Loaded] org.eyebeam.SelfControl.plist (Charlie Stigler - installed 2020-11-10) [Loaded] tw.com.mct.TriggerDriver.plist (Magic Control Technology Corporation - installed 2020-06-04) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2013-07-13) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2015-05-01) [Running] com.amazon.music.plist (? 0 - installed 2016-12-26) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2020-06-25) [Loaded] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2018-11-29) [Running] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2018-11-29) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2021-01-20) Application /Applications/Backup and Sync.app [Running] Dropbox (Dropbox, Inc. - installed 2021-02-18) Application /Applications/Dropbox.app [Not Loaded] Evernote Login Helper (App Store - installed 2021-02-19) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-02-07) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-02-07) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] StartUpHelper (Spotify - installed 2020-10-11) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2017-06-13) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app [Loaded] WDSecurityHelper (? - installed 2020-06-25) Application /Applications/WD Security.app/Contents/WDSecurityHelper.app [Running] NIHardwareAgent (Native Instruments GmbH - installed 2016-11-03) Application /Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app Internet Plug-ins: AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2020-06-25) FlashPlayer-10.6: 11.1.102.55 (? - installed 2017-06-13) iPhotoPhotocast: 7.0 (Apple - installed 2020-06-25) NP_2020Player_IKEA: 7.2.0.53 (? - installed 2020-06-25) AdobePDFViewer: 21.001.20142 (Adobe Systems, Inc. - installed 2021-02-26) CANONiMAGEGATEWAYDL: 3.1.0.2 (? - installed 2020-06-25) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-02-26) Flash Player: 11.1.102.55 (? - installed 2020-06-25) Silverlight: 4.0.60129.0 (? - installed 2020-06-25) SlingPlayer: (? - installed 2020-06-25) JavaAppletPlugin: 15.0.1 (Apple - installed 2020-06-25) Audio Plug-ins: MCTT6Audio: 3.3.3 (Magic Control Technology Corporation - installed 2020-06-04) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-06-25) 3rd Party Preference Panes: Flash Player (? - installed 2020-06-25) Perian (? - installed 2011-07-23) Backup: Time Machine information not available without Full Drive Access. 5 local snapshots Oldest local snapshot: 2021-02-19 15:20:44 Last local snapshot: 2021-03-01 18:17:22 Performance: System Load: 3.96 (1 min ago) 4.23 (5 min ago) 4.29 (15 min ago) Nominal I/O speed: 5.81 MB/s File system: 15.70 seconds Write speed: 2816 MB/s Read speed: 2822 MB/s CPU Usage Snapshot: Type Overall System: 13 % User: 27 % Idle: 61 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome 95.98 % (Google, Inc.) Google Chrome Helper (Renderer) (49) 66.34 % (Google, Inc.) Google Chrome Helper (4) 54.26 % (Google, Inc.) AMPLibraryAgent 31.52 % (Apple) EtreCheckPro 18.98 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (50) 5.74 GB (Google, Inc.) EtreCheckPro 613 MB (Etresoft, Inc.) com.apple.MediaLibraryService 521 MB (Apple) AMPLibraryAgent 432 MB (Apple) Scrivener 425 MB (Literature & Latte Ltd) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 1 MB / 694 KB (Apple) Dropbox 330 KB / 366 KB (Dropbox, Inc.) biometrickitd 193 KB / 126 KB (Apple) UserEventAgent 67 KB / 87 KB (Apple) Mail 93 KB / 32 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (Renderer) (50) 27 (Google, Inc.) Google Chrome 26 (Google, Inc.) Google Chrome Helper (4) 25 (Google, Inc.) AMPLibraryAgent 14 (Apple) WindowServer 2 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 154 MB Used RAM: 12.19 GB Cached files: 3.66 GB Available RAM: 3.81 GB Swap Used: 8 MB Software Installs (past 30 days): Install Date Name (Version) 2021-02-09 ARMDC Agent Installer (1.0.0) 2021-02-10 Adobe Acrobat Reader DC (21.001.20135) (21.001.20135) 2021-02-11 macOS Catalina 10.15.7 Supplemental Update (10.15.7) 2021-02-11 Safari (14.0.3) 2021-02-16 Microsoft Word (16.46.21021202) 2021-02-16 Microsoft Excel (16.46.21021202) 2021-02-17 Adobe Acrobat Reader DC (21.001.20138) (21.001.20138) 2021-02-18 Microsoft AutoUpdate (4.32.21021202) 2021-02-19 Evernote (10.8.6) 2021-02-23 XProtectPlistConfigData (2140) 2021-02-23 MRTConfigData (1.74) 2021-02-23 Adobe Acrobat Reader DC (21.001.20140) (21.001.20140) 2021-02-26 Adobe Acrobat Reader DC (21.001.20142) (21.001.20142) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist /usr/bin/stkLaunchAgent.sh Executable not found Diagnostics Information (past 7-30 days): 2021-03-01 09:57:24 Google Chrome.app High CPU Use (8 times) Executable: /Applications/Google Chrome.app 2021-03-01 08:39:08 photoanalysisd High CPU Use (5 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd Details: dyld3 mode 2021-02-26 11:15:16 com.apple.MediaLibraryService High CPU Use (2 times) Executable: /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.apple.MediaLibraryService.xpc/Contents/MacOS/com.apple.MediaLibraryService End of report