EtreCheckPro version: 6.3.1 (6D012) Report generated: 2020-09-21 12:37:56 Download EtreCheckPro from https://etrecheck.com Runtime: 3:00 Performance: Excellent Problem: Computer is too slow Description: My iMAC Computer freezes in most applications, including internet and email Major Issues: Anything that appears on this list needs immediate attention. Adware - Adware detected. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This machine has multiple antivirus apps installed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3.00 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 Video Information: Radeon Pro 560X - VRAM: 4 GB iMac (built-in) 4096 x 2304 DELL P2419HC 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes) disk2s1 - Macintosh HD (APFS) (Shared - 11.23 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 189.33 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes) disk2s1 - Macintosh HD (APFS) (Shared - 11.23 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 189.33 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk3 - Seagate Backup+ Desk 2.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - T******************s (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (866.02 GB used) Mounted Volumes: disk2s1 - Macintosh HD 1.03 TB (Shared - 11.23 GB used, 821.69 GB available, 819.70 GB free) APFS Mount point: / Read-only: Yes disk2s2 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 189.33 GB used, 821.69 GB available, 819.70 GB free) APFS Mount point: /System/Volumes/Data disk2s4 - Recovery [Recovery] 1.03 TB (Shared - 529 MB used, 819.70 GB free) APFS Mount point: /Volumes/Recovery disk2s5 - VM [APFS VM] 1.03 TB (Shared - 2.15 GB used, 819.70 GB free) APFS Mount point: /private/var/vm disk3s2 - T******************s 2.00 TB (866.02 GB used, 1.13 TB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/T******************s Network: Interface en0: Ethernet Interface en1: Wi-Fi 2 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN 2 Interface bridge0: Thunderbolt Bridge iCloud Quota: 15.71 GB available Printer sharing: Enabled System Software: macOS Catalina 10.15.6 (19G2021) Time since boot: About a day Notifications: EtreCheck.app one notification TotalAV.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, CleanMyMac, and TotalAV Printer sharing: Enabled Adware: Login Item: ~/Applications/BeAware.app Reason: Adware name match Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.lexmark.hostregister.plist Executable: /Library/Printers/Lexmark/Utilities.localized/AppHostRegister.app/Contents/MacOS/AppHostRegister Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.evoluent.btagent.plist Executable: /Applications/Evoluent/EvoluentBTAgent.app/Contents/MacOS/EvoluentBTAgent Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac.helperTool.plist Executable: ~/Library/Application Support/CleanMyMac/CleanMyMacHelperTool Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac.volumeWatcher.plist Executable: ~/Library/Application Support/CleanMyMac/CleanMyMacHelperTool -cleanWinJunk -cleanTrashes -cleanMacOSJunk Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.lexmark.hbnlistener.plist Executable: /Library/Printers/Lexmark/Utilities.localized/AppHBN3Listener.app/Contents/MacOS/AppHBN3Listener Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac.trashSizeWatcher.plist Executable: ~/Library/Application Support/CleanMyMac/CleanMyMacHelperTool -watchTrashSize Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.lexmark.hostinfoupdater.plist Executable: /Library/Printers/Lexmark/Utilities.localized/AppHostInfoUpdater.app/Contents/MacOS/AppHostInfoUpdater Details: Exact match found in the legitimate list - probably OK Running app: ~/Applications/BeAware.app/Contents/MacOS/BeAware Running app: /Library/PreferencePanes/Microsoft Keyboard.prefPane/Contents/Resources/MicrosoftKeyboardHelper.app/Contents/MacOS/MicrosoftKeyboardHelper Login Item: /Library/PreferencePanes/Microsoft Keyboard.prefPane/Contents/Resources/MicrosoftKeyboardHelper.app Login Item: /Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Preference Pane: /Library/PreferencePanes/EvoluentBluetooth.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Preference Pane: /Library/PreferencePanes/Microsoft Keyboard.prefPane Preference Pane: /Library/PreferencePanes/Microsoft Mouse.prefPane Apps: 24 32-bit Applications: 77 32-bit apps Kernel Extensions: /Applications/TotalAV.app [Loaded] SSIODriver.kext (1.0 - SDK 10.6) /Library/Extensions [Not Loaded] VerticalBTMouseDriver.kext (1.0.1f1 - SDK 10.6) [Not Loaded] MicrosoftKeyboard.kext (8.2) [Not Loaded] MicrosoftMouse.kext (8.2) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 164 Apple tasks [Running] 133 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 166 Apple tasks [Running] 135 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-12) [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2019-09-25) [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2018-08-02) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2019-10-03) [Running] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Running] com.evoluent.btagent.plist (? eae09bd6 - installed 2012-07-05) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-08-23) [Running] com.lexmark.hbnlistener.plist (? dd791206 - installed 2010-10-22) [Loaded] com.lexmark.hostinfoupdater.plist (? f5c2e96b - installed 2010-10-22) [Loaded] com.lexmark.hostregister.plist (? 89672940 - installed 2010-10-22) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-09-02) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-05-18) [Not Loaded] com.oracle.java.Java-Updater.plist (? c4c00e05 - installed 2019-04-01) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-08-25) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-08-23) [Running] com.jdi.ss.SSHelper.plist (SS Protect Limited - installed 2020-09-17) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2020-05-26) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-09-02) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-09-02) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-05-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-05-11) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-04-01) User Launch Agents: [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2018-08-08) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2018-08-08) [Loaded] com.macpaw.CleanMyMac.helperTool.plist (? 0 - installed 2014-05-21) [Loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist (? 0 - installed 2014-05-21) [Other] com.macpaw.CleanMyMac.volumeWatcher.plist (? 0 - installed 2014-05-21) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2020-09-13) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2020-08-19) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] CleanMyMac X Menu (MacPaw Inc. - installed 2020-09-16) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Not Loaded] Autoupdate (MacPaw Inc. - installed 2020-09-16) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app [Not Loaded] Problem Reporter (MacPaw Inc. - installed 2020-09-16) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Problem Reporter Sandboxed.app [Not Loaded] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2020-09-16) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Loaded] Microsoft Database Daemon (? - installed 2013-04-13) Application /Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-09-02) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-09-02) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] LaunchHelper (SS Protect Limited - installed 2020-05-18) Modern Login Item /Applications/TotalAV.app/Contents/Library/LoginItems/LaunchHelper.app [Running] MicrosoftKeyboardHelper (? - installed 2013-04-24) Application /Library/PreferencePanes/Microsoft Keyboard.prefPane/Contents/Resources/MicrosoftKeyboardHelper.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2015-07-14) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] BeAware (? - installed 2019-02-17) Application ~/Applications/BeAware.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.3.8.1 (? - installed 2011-01-13) FlashPlayer-10.6: 32.0.0.433 (? - installed 2020-09-08) JavaAppletPlugin: Java 8 Update 211 build 12 (? - installed 2019-04-27) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-08-19) AdobePDFViewer: 20.012.20043 (Adobe Systems, Inc. - installed 2020-08-19) Flash Player: 32.0.0.433 (? - installed 2020-09-08) iPhotoPhotocast: 7.0 (Apple - installed 2009-11-19) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-20) Silverlight: 4.0.51204.0 (? - installed 2011-03-14) CouponPrinter-FireFox: Version 1.1.5 (? - installed 2010-02-01) DirectorShockwave: 12.1.6r156 (? - installed 2015-01-09) 3rd Party Preference Panes: EvoluentBluetooth (? - installed 2012-07-05) Flash Player (Adobe Inc. - installed 2020-08-25) Flip4Mac WMV (? - installed 2011-01-13) Java (? - installed 2019-04-27) Microsoft Keyboard (? - installed 2013-04-24) Microsoft Mouse (? - installed 2013-04-24) Backup: Auto backup: Yes Volumes being backed up: Destinations: T******************s [Local] (Last used) Total size: 2.00 TB Total number of backups: 238 Oldest backup: 2015-06-07 04:17:27 Last backup: 2020-09-21 12:34:35 5 local snapshots Oldest local snapshot: 2020-09-20 12:58:31 Last local snapshot: 2020-09-21 12:30:15 Performance: System Load: 2.01 (1 min ago) 1.53 (5 min ago) 1.31 (15 min ago) Nominal I/O speed: 0.19 MB/s File system: 12.40 seconds Write speed: 734 MB/s Read speed: 1489 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 5 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 22.20 % (Etresoft, Inc.) WindowServer 10.98 % (Apple) kernel_task 1.86 % (Apple) Google Chrome Helper (GPU) 1.48 % (Google, Inc.) Google Chrome Helper (Renderer) (9) 0.96 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 634 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (9) 501 MB (Google, Inc.) mds_stores 193 MB (Apple) com.apple.appkit.xpc.openAndSavePanelService (2) 181 MB (Apple) MTLCompilerService (6) 152 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 1 MB / 359 KB (Apple) netbiosd 131 KB / 27 KB (Apple) apsd 36 KB / 99 KB (Apple) Mail 30 KB / 11 KB (Apple) cloudd 7 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 7 (Apple) Google Chrome Helper (GPU) 2 (Google, Inc.) Google Chrome 1 (Google, Inc.) Google Chrome Helper (Renderer) (9) 1 (Google, Inc.) AppleUserHIDDrivers (8) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.09 GB Used RAM: 5.47 GB Cached files: 1.44 GB Available RAM: 2.53 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-09-02 macOS Catalina 10.15.6 Supplemental Update 2020-09-03 MRTConfigData (1.66) 2020-09-03 Gatekeeper Compatibility Data (1.0) 2020-09-03 EPSON Printer Software Update (3.3) 2020-09-08 Adobe Flash Player (32.0.0.433) 2020-09-11 Epson Photo+ (1.0.0) 2020-09-17 XProtectPlistConfigData (2131) 2020-09-21 EtreCheck (5.6) Diagnostics Information (past 7-30 days): End of report