EtreCheck version: 6.1.9 (6B057) Report generated: 2020-01-14 09:46:52 Download EtreCheck from https://etrecheck.com Runtime: 10:32 Performance: Poor Problem: Beachballing Description: Switching applications often brings up the beachball Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 1 3.2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 8 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867  BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR3 1867  BANK 1/DIMM1 - Empty Video Information: AMD Radeon R9 M380 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 103.16 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.02 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 1000.00 GB (Shared - 103.16 GB used, 883.26 GB available, 880.70 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 880.70 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.02 GB used, 883.26 GB available, 880.70 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en5: iPhone Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 18.16 GB available System Software: macOS Catalina 10.15.2 (19C57) Time since boot: Less than an hour Notifications: OneDrive.app 3 notifications Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the whitelist - probably OK 32-bit Applications: 5 32-bit apps Kernel Extensions: /Library/Extensions [Not Loaded] LfEtherConfig.kext (2.0) [Not Loaded] LfConnectDriver.kext (1.12.0 - SDK 10.10) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 166 Apple tasks [Running] 129 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 177 Apple tasks [Running] 124 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-01-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-11-13) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-11-22) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.leapfrog.connect.authdaemon.plist (? 234398a1 - installed 2016-11-21) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-01-10) [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-05-24) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-11-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-05-13) [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2019-12-23) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2016-09-16) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-04) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-01-14) [Running] com.hp.productresearch.plist (HP Inc. - installed 2020-01-14) [Other] com.leapfrog.connect.monitor.plist (? 0 - installed 2016-11-21) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2019-11-21) [Not Loaded] com.logmein.rescue.sa.db4f9d6b-c465-b68c-73f6-3254b88036e7.plist (? 0 - installed 2019-10-08) [Not Loaded] com.microsoft.OneDriveMigrationLauncher.plist (Microsoft Corporation - installed 2020-01-10) User Login Items: [Running] OneDrive (Microsoft Corporation - installed 2020-01-10) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-01-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-01-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] HP Device Monitor (HP Inc. - installed 2019-11-07) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2019-11-07) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2019-11-07) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-22) FlashPlayer-10.6: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10) Flash Player: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10) AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-22) PepperFlashPlayer: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10) MeetingJoinPlugin: 1.0 (? - installed 2018-12-06) User Internet Plug-ins: ZoomUsPlugIn: 4.3.59197.0224 (Zoom Video Communications, Inc. - installed 2019-02-28) WebEx64: 1.1.0 (? - installed 2017-07-19) 3rd Party Preference Panes: Flash Player (installed 2019-11-22) Time Machine: Time Machine Not Configured! Performance: System Load: 1.96 (1 min ago) 1.71 (5 min ago) 1.39 (15 min ago) Nominal I/O speed: 4.82 MB/s File system: 38.99 seconds Write speed: 50 MB/s Read speed: 56 MB/s CPU Usage Snapshot: Type Overall System 5 % User 7 % Idle 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 5.96 % (Etresoft, Inc.) photoanalysisd 4.00 % (Apple) sandboxd 3.20 % (Apple) System Information 3.16 % (Apple) kernel_task 2.97 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Microsoft Outlook 969 MB (Microsoft Corporation) EtreCheckPro 432 MB (Etresoft, Inc.) Microsoft Word 297 MB (Microsoft Corporation) Google Chrome Helper (Renderer) (5) 229 MB (Google, Inc.) mdworker_shared (20) 219 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 167 KB / 87 KB (Apple) apsd 26 KB / 35 KB (Apple) OneDrive 20 KB / 10 KB (Microsoft Corporation) netbiosd 4 KB / 5 KB (Apple) com.apple.Safari.SafeBrowsing.Service 6 KB / 1 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) Microsoft Outlook 1 (Microsoft Corporation) System Information 1 (Apple) diskarbitrationd 0 (Apple) Finder 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 54 MB Used RAM: 6.52 GB Cached files: 1.42 GB Available RAM: 1.48 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-12-22 Adobe Acrobat Reader DC (19.021.20061) (19.021.20061) 2019-12-23 Microsoft Teams (1.00.234155) 2020-01-08 MRTConfigData (1.52) 2020-01-08 XProtectPlistConfigData (2111) Clean up: ~/Library/LaunchAgents/com.logmein.rescue.sa.db4f9d6b-c465-b68c-73f6-3254b88036e7.plist /var/tmp/LogMeIn Rescue - 2974/Support-LogMeInRescue.app/Contents/MacOS/Support-LogMeInRescue Executable not found Diagnostics Information (past 7-30 days): 2020-01-13 13:33:45 Mail.app High CPU Use Executable: /System/Applications/Mail.app 2020-01-07 10:45:15 com.apple.appkit.xpc.openAndSavePanelService High CPU Use Executable: /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/com.apple.appkit.xpc.openAndSavePanelService.xpc/Contents/MacOS/com.apple.appkit.xpc.openAndSavePanelService 2020-01-07 10:45:15 Finder.app High CPU Use Executable: /System/Library/CoreServices/Finder.app End of report