EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-07-30 19:33:16 Download EtreCheckPro from https://etrecheck.com Runtime: 4:38 Performance: Good Problem: Other problem Description: I cannot read or mount any usb storage container. First Aid was run su ccessfully in each instance, with no improvement. My Thunderbolt 2-drive fails to mount, and it was formatted using the latest macOS standards: Could not mount â AppleAPFSMediaâ . (com.apple.D iskManagement.disenter error 49180.). A standard USB thumb drive form atted with FAT32 should also continue to be mountable / readable (Coul d not mount â SANDISK-U32â . (com.apple.DiskManagement.disenter error 49 180.), but not even my macOS recovery thumb drive can be read: Could not moun t â Install macOSâ . (com.apple.DiskManagement.disenter error 49180) Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. High battery cycle count - Your battery may be losing capacity. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (13-inch, Early 2015) MacBook Air Model: MacBookAir7,2 2,2 GHz Dual-Core Intel Core i7 (i7-5650U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 788 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - TS240GJDM850 240.06 GB (Solid State - TRIM: Yes) External 5.0 GT/s x2 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 4.16 GB disk3 [APFS Virtual drive] 4.16 GB (Shared by 3 volumes) disk3s1 - A********************a (APFS) (Shared - 3.54 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 77 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 20 KB used) disk0s3 - Data 235.55 GB disk1 - TS480GJDM850 480.10 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Container] 479.79 GB disk2 [APFS Virtual drive] 479.79 GB (Shared by 6 volumes) disk2s1 - M****************** - Data (APFS) [APFS Virtual drive] (Shared - 397.44 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 461 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk2s5s1 - M****************0 (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk2s6 - Update (APFS) (Shared - 4 MB used) Mounted Volumes: disk2s1 - M****************** - Data [APFS Virtual drive] 479.79 GB (Shared - 397.44 GB used, 102.10 GB available, 64.71 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk2s2 - Preboot [APFS Preboot] 479.79 GB (Shared - 461 MB used, 64.71 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 479.79 GB (Shared - 1.07 GB used, 64.71 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - M****************0 [APFS Snapshot] 479.79 GB (Shared - 15.31 GB used, 102.10 GB available, 64.71 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 479.79 GB (Shared - 4 MB used, 64.71 GB free) APFS Mount point: /System/Volumes/Update Network: Interface usbmodem14200: MT65xx Preloader Interface en4: Thunderbolt Ethernet Interface en3: USB 10/100/1000 LAN Interface fw0: Thunderbolt FireWire Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 35.31 GB available Printer sharing: Enabled System Software: macOS Big Sur 11.4 (20F71) Time since boot: About 2 hours Configuration Files: /etc/hosts - Count: 1 Notifications: WD Discovery.app 6 notifications WD Sync Service.app 24 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.Logitech.Control Center.Daemon.plist Executable: /Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app/Contents/MacOS/LCCDaemon --launchd Details: Exact match found in the legitimate list - probably OK Login Item: /Applications/Transcend Elite.app/Contents/Library/LoginItems/LauncherApplication.app Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin Preference Pane: /Library/PreferencePanes/Logitech Control Center.prefPane Apps: 2 Old Applications: 92 x86-only apps Kernel Extensions: /Applications/2020 Acronis True Image.app [Not Loaded] fileprotector.kext - com.acronis.fileprotector (2.4.4 - SDK 10.14) /Applications/Acronis True Image.app [Not Loaded] ngscan.kext - com.acronis.ngscan (1.0 - SDK 10.14) [Not Loaded] filterframework.kext - com.acronis.notifyframework (1.0 - SDK 10.14) [Not Loaded] systeminterceptors.kext - com.acronis.systeminterceptors (1.0 - SDK 10.14) /Applications/JetDriveToolbox.app [Not Loaded] com_smi_scsi_driver_VendorType00.kext - com.smi.scsi.driver.VendorType00 (1.0 - SDK 10.7) /Applications/hide.me VPN.app [Not Loaded] HideMeNetwork.kext - me.hide.network.driver (1.0.2 - SDK 10.14) [Not Loaded] tap.kext - net.sf.tuntaposx.tap (20150118) /Library/Extensions [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 191 Apple tasks [Running] 135 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 182 Apple tasks [Running] 136 Apple tasks Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2019-02-02) [Loaded] com.acronis.acep.plist (Acronis International GmbH - installed 2020-12-13) [Other] com.acronis.mms_mini.plist (? 9002b17a - installed 2020-12-13) [Loaded] com.acronis.mobile_backup_server.plist (Acronis International GmbH - installed 2020-12-13) [Loaded] com.acronis.mobile_backup_status_server.plist (Acronis International GmbH - installed 2020-12-13) [Running] com.acronis.scheduler.plist (Acronis International GmbH - installed 2020-12-13) [Loaded] com.acronis.trueimagehelper.plist (Acronis International GmbH - installed 2020-12-13) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-07-29) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-22) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-22) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-07-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-07-13) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-03-18) [Loaded] com.transcend.TSRecoverHandlerHelp.plist (Transcend Information, Inc. - installed 2019-09-13) [Running] com.transcend.TSSleepHandlerHelp.plist (Transcend Information, Inc. - installed 2019-09-13) [Loaded] com.transcend.TSTRIMHandlerHelp.plist (Transcend Information, Inc. - installed 2019-09-13) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2020-08-11) [Running] me.hide.vpnhelper.plist (EVENTURE LTD. - installed 2019-08-20) Launch Agents: [Running] com.Logitech.Control Center.Daemon.plist (? 209c949 - installed 2016-10-05) [Other] com.acronis.monitor.plist (? 801522b2 - installed 2020-12-13) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-07-29) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-07-29) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-07-22) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-07-13) [Running] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2021-04-04) [Running] com.wdc.WD-Sync-Service.plist (Western Digital Corporation Branded Products Group - installed 2018-05-07) [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2021-04-04) User Launch Agents: [Other] com.amazon.music.plist (? 0 - installed 2017-08-18) [Loaded] com.google.Chrome.framework.plist (Google, Inc. - installed 2021-07-30) User Login Items: [Not Loaded] DSLoginItemHelper (App Store - installed 2021-07-27) Modern Login Item /Applications/Antivirus One.app/Contents/Library/LoginItems/DSLoginItemHelper.app [Running] Backup and Sync (Google, Inc. - installed 2021-06-19) Application /Applications/Backup and Sync.app [Loaded] Canon IJ Network Scanner Selector EX (Canon Inc. - installed 2020-08-04) Application /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app [Not Loaded] CleanMyMac X Menu (MacPaw Inc. - installed 2020-12-04) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2020-12-04) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] LyricsXHelper (App Store - installed 2021-06-01) Modern Login Item /Applications/LyricsX.app/Contents/Library/LoginItems/LyricsXHelper.app [Not Loaded] MindNode Helper (App Store - installed 2021-06-22) Modern Login Item /Applications/MindNode.app/Contents/Library/LoginItems/MindNode Helper.app [Running] OneDrive (Microsoft Corporation - installed 2021-07-22) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-07-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-07-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2021-01-17) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] LauncherApplication (? - installed 2019-05-06) Modern Login Item /Applications/Transcend Elite.app/Contents/Library/LoginItems/LauncherApplication.app [Loaded] WD App Manager Helper (Western Digital Corporation Branded Products Group - installed 2019-03-02) Modern Login Item /Applications/WD App Manager/WD App Manager.app/Contents/Library/LoginItems/WD App Manager Helper.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2020-08-11) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app [Running] WDSecurityHelper (Western Digital Corporation Branded Products Group - installed 2020-07-24) Application /Applications/WD Security.app/Contents/WDSecurityHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-07-29) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Loaded] LaunchAtLoginHelper (Dominik Hintersdorf - installed 2020-12-08) Modern Login Item /Applications/iGlance-2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app [Not Loaded] iGlanceLauncher (Dominik Hintersdorf - installed 2020-05-09) Modern Login Item ~/Downloads/iGlance.app/Contents/Library/LoginItems/iGlanceLauncher.app [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app Internet Plug-ins: NP_2020Player_IKEA: 7.1.0.19 (? - installed 2016-10-04) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-17) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-17) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-04-11) Safari Extensions: 1Blocker Button (App Store - installed 2021-03-30) 1Blocker Button (App Store - installed 2021-06-30) AdBlock One Dashboard (App Store - installed 2021-05-21) AdBlock One Engine (App Store - installed 2021-05-21) Block Ads (App Store - installed 2021-03-30) Block Ads (App Store - installed 2021-06-30) Block Adult Sites (App Store - installed 2021-03-30) Block Adult Sites (App Store - installed 2021-06-30) Block Annoyances (App Store - installed 2021-06-30) Block Annoyances (App Store - installed 2021-03-30) Block Comments (App Store - installed 2021-06-30) Block Comments (App Store - installed 2021-03-30) Block Social Widgets (App Store - installed 2021-06-30) Block Social Widgets (App Store - installed 2021-03-30) Block Trackers (App Store - installed 2021-03-30) Block Trackers (App Store - installed 2021-06-30) Custom Rules (App Store - installed 2021-03-30) Custom Rules (App Store - installed 2021-06-30) Regional Rules (App Store - installed 2021-03-30) Regional Rules (App Store - installed 2021-06-30) Save to Pocket (App Store - installed 2020-11-11) ToolbarSafariExtension (App Store - installed 2021-07-27) 3rd Party Preference Panes: Logitech Control Center (? - installed 2017-05-21) Backup: Skip System Files: Yes Mobile backups: Yes Auto backup: No Destinations: T***************p [Network] (Last used) Total size: 1.88 TB Total number of backups: 32 Oldest backup: 2020-05-14 08:15:51 Last backup: 2021-05-24 20:42:14 P****c [Network] Total size: 1.98 TB Total number of backups: 17 Oldest backup: 2021-01-07 21:46:04 Last backup: 2021-05-12 18:43:32 2 local snapshots Oldest local snapshot: 2021-05-12 14:17:30 Last local snapshot: 2021-05-24 19:19:42 Performance: System Load: 3.18 (1 min ago) 4.10 (5 min ago) 4.31 (15 min ago) Nominal I/O speed: 0.14 MB/s File system: 35.33 seconds Write speed: 954 MB/s Read speed: 1266 MB/s CPU Usage Snapshot: Type Overall System: 20 % User: 35 % Idle: 44 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WD Sync Service 95.70 % (Western Digital Corporation Branded Products Group) Google Chrome Helper 75.72 % (Google, Inc.) system_profiler (2) 53.15 % (Apple) kernel_task 24.90 % (Apple) mds_stores 15.00 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (16) 717 MB (Apple) system_profiler (2) 532 MB (Apple) Backup and Sync (4) 492 MB (Google, Inc.) plugin-container (7) 338 MB (Mozilla Corporation) EtreCheckPro 303 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 8 MB / 195 KB (Apple) mDNSResponder 4 MB / 2 MB (Apple) CNSSelectorAgent 199 KB / 303 KB (Canon Inc.) netbiosd 103 KB / 17 KB (Apple) trustd 63 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WD Sync Service 42 (Western Digital Corporation Branded Products Group) Google Chrome Helper 32 (Google, Inc.) WindowServer 4 (Apple) WhatsApp Helper (Renderer) (2) 1 (App Store) plugin-container (7) 0 (Mozilla Corporation) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 34 MB Used RAM: 5.69 GB Cached files: 2.28 GB Available RAM: 2.31 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-06-01 LyricsX (1.6.1) 2021-06-04 Keynote (11.1) 2021-06-04 Numbers (11.1) 2021-06-04 Pages (11.1) 2021-06-10 Adobe Acrobat Reader DC (21.005.20048) (21.005.20048) 2021-06-22 MindNode (2021.2.2) 2021-06-26 PDF Reader Pro Lite (2.8.1) 2021-06-29 MRTConfigData (1.81) 2021-06-29 XProtectPlistConfigData (2149) 2021-06-30 1Blocker (3.16.2) 2021-07-05 Stockfish (2.3.3) 2021-07-11 iMovie (10.2.5) 2021-07-13 Microsoft AutoUpdate (4.37.21071101) 2021-07-17 Adobe Acrobat Reader DC (21.005.20058) (21.005.20058) 2021-07-22 OneDrive (21.129.0627) 2021-07-22 Fotor Photo Editor (3.9.2) 2021-07-27 Antivirus One (3.7.0) 2021-07-29 TrailRunner mini (3.9.3583) 2021-07-29 WhatsApp (2.2126.15) 2021-07-29 Kindle (1.32.0) Clean up: ~/Library/LaunchAgents/com.amazon.music.plist /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper Executable not found /Library/LaunchDaemons/com.acronis.mms_mini.plist /Library/Application Support/Acronis/ServiceLauncher/launcher Executable not found /Library/LaunchAgents/com.acronis.monitor.plist /Applications/Acronis True Image 2021.app/Contents/MacOS/Acronis Monitor.app/Contents/MacOS/Acronis Monitor Executable not found Diagnostics Information (past 7-30 days): 2021-07-30 19:14:40 mobile_backup_status_server Crash (107 times) Executable: /Library/Application Support/Acronis/*/mobile_backup_status_server Details: dyld: launch, loading dependent libraries DYLD_LIBRARY_PATH=/Library/Application Support/Acronis/MobileBackupSer ver/mobile_backup_status_server:/Library/Application Support/Acronis/L ibraries 2021-07-30 19:00:48 mobile_backup_server Crash (106 times) Executable: /Library/Application Support/Acronis/*/mobile_backup_server Details: dyld: launch, loading dependent libraries DYLD_LIBRARY_PATH=/Library/Application Support/Acronis/MobileBackupSer ver/mobile_backup_server:/Library/Application Support/Acronis/Librarie s 2021-07-30 18:21:11 Backup and Sync.app Crash (8 times) Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: performSelector:withObject:withObject: 2021-07-30 17:20:36 Google Chrome.app High CPU Use (9 times) Executable: /Applications/Google Chrome.app 2021-07-30 17:18:36 WD Sync Service.app High CPU Use (9 times) Executable: /Library/Application Support/WD Sync/WD Sync Service.app 2021-07-30 17:12:41 schedul2 Crash Executable: /Library/Application Support/Acronis/*/schedul2 2021-07-27 15:24:51 apsd Crash (2 times) Executable: /System/Library/PrivateFrameworks/ApplePushService.framework/apsd Details: dyld3 mode End of report