EtreCheckPro version: 6.8.7 (68068) Report generated: 2024-12-19 18:33:46 Download EtreCheckPro from https://etrecheck.com Runtime: 36:14 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Low disk space - This computer is running critically low on free hard drive space. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. External drives and performance - There are external drives connected that could be affecting performance. Limited permissions - More information may be available with Full Disk Access. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Vintage iMac Model: iMac18,3 3.8 GHz Quad-Core Intel Core i5 (i5-7600K) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (2.07 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.47 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (1.07 GB used) disk2s5 (APFS) [APFS Container] (9.35 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s6 - Update (APFS) (23 MB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (2.07 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.47 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (1.07 GB used) disk2s5 (APFS) [APFS Container] (9.35 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s6 - Update (APFS) (23 MB used) disk3 - WD My Passport 2627 5.00 TB External USB Up to 5 Gb/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 5.00 TB disk7 [APFS Virtual drive] 5.00 TB disk7s2 - M*********t (APFS) (4.94 TB used) disk4 - LaCie Rugged Mini USB3 4.00 TB (Mechanical) External USB Up to 5 Gb/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 [APFS Container] 2.50 TB disk6 [APFS Virtual drive] 2.50 TB disk6s1 - L***e (APFS) (1.04 TB used) disk4s3 [APFS Container] 1.50 TB disk5 [APFS Virtual drive] 1.50 TB disk5s1 - A************n (APFS) (316 MB used) disk8 - Seagate Expansion Desk 10.00 TB External USB Up to 5 Gb/s USB disk8s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk8s2 - S*********P 10.00 TB (1.09 TB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 2.07 TB Shared values Size: 2.12 TB Free: 24.04 GB Available: 46.80 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.47 GB Shared values Size: 2.12 TB Free: 24.04 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1.07 GB Shared values Size: 2.12 TB Free: 24.04 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.35 GB Shared values Size: 2.12 TB Free: 24.04 GB Available: 46.80 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 23 MB Shared values Size: 2.12 TB Free: 24.04 GB disk5s1 - A************n Filesystem: APFS Mount point: /Volumes/A************n Owners enabled: No Used: 316 MB Shared values Size: 1.50 TB Free: 1.50 TB disk6s1 - L***e Filesystem: APFS Mount point: /Volumes/L***e Owners enabled: No Used: 1.04 TB Shared values Size: 2.50 TB Free: 1.47 TB disk7s2 - M*********t Filesystem: APFS Mount point: /Volumes/M*********t Used: 4.94 TB Shared values Size: 5.00 TB Free: 56.59 GB disk8s2 - S*********P Mount point: /Volumes/S*********P Used: 1.09 TB Size: 10.00 TB Free: 8.91 TB USB: USB 3.0 bus Seagate - Expansion Desk Western Digital - My Passport 2627 GenesysLogic - USB2.1 Hub GenesysLogic - USB2.1 Hub Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) USB 3.1 bus LaCie - Rugged Mini USB 3.0 GenesysLogic - USB3.1 Hub GenesysLogic - USB3.1 Hub Realtek - USB 10/100/1000 LAN Network: Interface en0: Ethernet Interface en6: USB 10/100/1000 LAN Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPad Interface en4: iPhone USB Interface bridge0: Thunderbolt Bridge Firewall: Blocked apps: System Software: macOS Ventura 13.7.2 (22H313) Time since boot: About 3 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 3 System Extensions: [Running] NordVPN Threat Protection Pro™ - version 8.31.0 (Nordvpn S.A. - installed 2024-12-15) Application: /Applications/NordVPN.app - version 8.31.0 (Nordvpn S.A. - installed 2024-12-15) Description: System extension is used to scan files downloaded from the internet for malware. System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 196 Apple tasks [Running] 154 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 189 Apple tasks [Running] 188 Apple tasks Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2021-11-11) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2021-11-11) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-11-21) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-07) [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-06-01) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-06-01) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-10-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-10-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-09-11) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Running] com.nordvpn.macos.helper.plist (Nordvpn S.A. - installed 2024-12-15) Executable: /Library/PrivilegedHelperTools/com.nordvpn.macos.helper [Not Loaded] com.privateinternetaccess.vpn.daemon.plist (Private Internet Access, Inc. - installed 2023-12-31) Executable: /Applications/Private Internet Access.app/Contents/MacOS/pia-daemon [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-09-01) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-06-02) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-07) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-07) [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-06-01) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2024-06-01) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-10-14) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-10-16) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-11-21) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-07) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-07) User Login Items: [Not Loaded] Folx Schedule Helper (Electronic Team, Inc. - installed 2022-10-09) Modern Login Item /Applications/Folx.app/Contents/Library/LoginItems/FolxScheduleHelper.app [Loaded] Garmin Express Service (Garmin International - installed 2022-06-07) Application /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Loaded] HPPSDrMonitorHelper (App Store - installed 2024-12-11) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Loaded] Messenger (Meta Platforms, Inc. - installed 2024-10-12) Application /Applications/Messenger.app [Not Loaded] MessengerHelper (App Store - installed 2024-12-10) Modern Login Item /Applications/Messenger.localized/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (App Store - installed 2024-12-10) Modern Login Item /Applications/Messenger.localized/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Not Loaded] Microsoft Teams Launcher (Microsoft Corporation - installed 2024-03-26) Modern Login Item /Applications/Microsoft Teams (work or school).app/Contents/Library/LoginItems/Microsoft Teams Launcher.app [Not Loaded] NordVPNLauncher Sideload (Nordvpn S.A. - installed 2024-12-15) Modern Login Item /Applications/NordVPN.app/Contents/Library/LoginItems/NordVPNLauncher Sideload.app [Loaded] OneDrive (Microsoft Corporation - installed 2024-06-01) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-06-01) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-06-01) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2023-03-14) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2022-10-01) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] WhatsApp (App Store - installed 2024-09-20) Application /Applications/WhatsApp.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2024-09-20) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Applications: 591 Apple apps 129 3rd party apps 25 x86-only apps 3 unsigned apps App Extensions: Safari extensions: [Loaded] Folx - /Applications/Folx.app Plugins: [Loaded] IntentsExtension - /Applications/IPCams.app [Loaded] Intents - /Applications/WhatsApp.localized/WhatsApp.app Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] ShortcutWidgets - /Applications/IPCams.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app [Not Loaded] WordWidgetKit - /Applications/Microsoft Word.app [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app Notification providers: [Loaded] NotificationService - /Applications/IPCams.app [Loaded] NotificationService - /Applications/Prime Video.app [Loaded] Lois Notification Motion Video Content - /Applications/ZoomOn.app [Loaded] ZoomOn - /Applications/ZoomOn.app [Not Loaded] ServiceExtension - /Applications/WhatsApp.localized/WhatsApp.app File providers: [Loaded] OneDrive File Provider - /Applications/OneDrive.app Share services: [Not Loaded] Telegram - /Applications/Telegram.app [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck User Internet Plug-ins: Folx3Plugin: 5.26 (? - installed 2024-08-23) Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) 3rd Party Preference panels: Toolkit (Seagate Technologies LLC - installed 2022-02-28) Backup: Time Machine information is limited without Full Disk Access Destinations: M*********t [Local] (Last used) One local snapshot Oldest local snapshot: 2024-12-16 20:04:00 Last local snapshot: 2024-12-16 20:04:00 Performance: System Load: 5.62 (1 min ago) 5.73 (5 min ago) 3.45 (15 min ago) Nominal I/O usage: 5.71 MB/s File system: 25.17 seconds Write speed: 5 MB/s Read speed: 13 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 18 % Idle: 71 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 13.04 % (Apple) EtreCheckPro 12.34 % (Etresoft, Inc.) WindowServer 5.92 % (Apple) bird 4.48 % (Apple) com.apple.WebKit.WebContent (5) 4.22 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (5) 953 MB (Apple) EtreCheckPro 521 MB (Etresoft, Inc.) Safari 161 MB (Apple) NordVPN 136 MB (Nordvpn S.A.) Finder 118 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 11 MB / 3 MB (Apple) Mail 3 MB / 5 MB (Apple) rapportd 4 MB / 83 KB (Apple) apsd 117 KB / 409 KB (Apple) netbiosd 223 KB / 97 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) bird 15 (Apple) WindowServer 4 (Apple) com.apple.WebKit.WebContent (5) 2 (Apple) airportd 1 (Apple) Safari 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 19 MB Used RAM: 6.39 GB Cached files: 1.60 GB Available RAM: 1.61 GB Swap Used: 484 MB Software Installs (past 60 days): Install Date Name (Version) 2024-10-27 Dictate (5.22) 2024-11-15 ZoomOn (3.4.22) 2024-11-18 IPCams (2024.6.2) 2024-11-19 XProtectPlistConfigData (5283) 2024-11-20 Diktering (5.26) 2024-11-20 Full Deck Solitaire (1.104) 2024-12-06 macOS 13.7.1 (13.7.1) 2024-12-08 Telegram (11.5) 2024-12-08 ‎WhatsApp (24.24.83) 2024-12-10 Messenger (226.0) 2024-12-10 Mobile Device (1.0.0.0) 2024-12-11 Microsoft Excel (16.92.24120731) 2024-12-11 Microsoft OneNote (16.92.24120731) 2024-12-11 Microsoft Outlook (16.92.24120731) 2024-12-11 Microsoft PowerPoint (16.92.24120731) 2024-12-11 Microsoft Word (16.92.24120731) 2024-12-11 HP Smart (17.35.1) 2024-12-12 Safari (18.2) 2024-12-12 macOS 13.7.2 (13.7.2) 2024-12-18 Prime Video (10.58) Diagnostics Information (past 60 days): 2024-12-19 06:18:28 avconferenced Crash Executable: /usr/libexec/avconferenced 2024-12-16 20:29:10 backupd High CPU Use (3 times) First occurrence: 2024-12-12 17:13:45 Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2024-12-16 19:31:56 routined Crash (24 times) First occurrence: 2024-12-14 22:44:53 Executable: /usr/libexec/routined Details: libsystem_c.dylib: abort() called 2024-12-16 16:46:42 bluetoothd Crash (2 times) Executable: /usr/sbin/bluetoothd 2024-12-15 22:20:20 Photos.app High CPU Use (2 times) First occurrence: 2024-12-12 17:38:07 Executable: /System/Applications/Photos.app 2024-12-14 21:45:01 WhatsApp.app Hang Executable: /Applications/WhatsApp.localized/WhatsApp.app End of report