EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-03-14 20:20:03 Download EtreCheckPro from https://etrecheck.com Runtime: 3:13 Performance: Excellent Problem: Computer is restarting Description: Computer started auto restarting in Mojave. I upgraded to Big Sur and the problem continues. It happens when I am not working on it. sometimes a couple of minutes I leave it idle. Sleep has been always set as 10 minutes. iMac 27 late 2015 Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 3,2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - 4 GB DDR3 1867 Video Information: AMD Radeon R9 M380 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - ST2000DM001-1ER164 2.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - S*********B (Journaled HFS+) 2.00 TB (1.89 TB used) disk1 - Samsung SSD 850 EVO 500GB 500.11 GB (Solid State - TRIM: No) External Thunderbolt 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 - S*****0 (Journaled HFS+) 499.76 GB (343.45 GB used) disk2 - Samsung SSD 860 EVO 1TB 1.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 1000.00 GB disk3 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk3s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 625.82 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 296 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk3s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk3s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk3s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk3s6 - Update (APFS) (Shared - 594 KB used) disk4 - G-DRIVE mobile 4.00 TB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - G***********B (Journaled HFS+) 4.00 TB disk4s3 - G*********S (MS-DOS FAT32) 4.08 GB (32 MB used) disk5 - G-DRIVE mobile 4.00 TB External USB 5 Gbit/s USB disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk5s2 - G***********B (Journaled HFS+) 4.00 TB (1.84 TB used) disk5s3 - G*********S (MS-DOS FAT32) 4.08 GB (32 MB used) disk6 - Seagate Backup+ Hub WH 8.00 TB External USB 5 Gbit/s USB disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk6s2 - 8*********e (Journaled HFS+) 8.00 TB (7.90 TB used) disk7 - Seagate Backup+ Hub BK 8.00 TB External USB 5 Gbit/s USB disk7s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk7s2 - S***********************e (Journaled HFS+) 8.00 TB disk8 - APPLE HD D ST1000DM003 1.00 TB External USB 5 Gbit/s USB disk8s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk8s2 [APFS Container] 1000.00 GB disk12 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk12s1 - M****************o (APFS) (Shared - 741.43 GB used) disk12s2 - Preboot (APFS) [APFS Preboot] (Shared - 45 MB used) disk12s3 - Recovery (APFS) [Recovery] (Shared - 517 MB used) disk12s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk9 - Hitachi HDS724040ALE640 4.00 TB External USB 5 Gbit/s USB disk9s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk9s2 - H*********B (Journaled HFS+) 4.00 TB disk10 - WD My Passport 0820 2.00 TB External USB 5 Gbit/s USB disk10s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk10s2 - W****B (Journaled HFS+) 2.00 TB (1.96 TB used) disk10s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk11 - Sony QD-G64E 60.26 GB External USB 5 Gbit/s USB disk11s1 - X***4 (MS-DOS FAT32) 60.21 GB (70 MB used) disk13 - 1.00 TB External FireWire Up to 400 Mb/sec disk13s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk13s2 - L************e (Journaled HFS+) 999.86 GB Mounted Volumes: disk0s2 - S*********B 2.00 TB (1.89 TB used, 107.80 GB free) Journaled HFS+ Mount point: /Volumes/S*********B Owners enabled: No disk1s2 - S*****0 499.76 GB (343.45 GB used, 156.32 GB free) Journaled HFS+ Mount point: /Volumes/S*****0 Owners enabled: No disk3s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 625.82 GB used, 357.63 GB available, 355.86 GB free) APFS Mount point: /System/Volumes/Data disk3s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 296 MB used, 355.86 GB free) APFS Mount point: /System/Volumes/Preboot disk3s4 - VM [APFS VM] 1000.00 GB (Shared - 2.15 GB used, 355.86 GB free) APFS Mount point: /System/Volumes/VM disk3s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.05 GB used, 357.63 GB available, 355.86 GB free) APFS Mount point: / Read-only: Yes disk3s6 - Update 1000.00 GB (Shared - 594 KB used, 355.86 GB free) APFS Mount point: /System/Volumes/Update disk4s3 - G*********S 4.08 GB (32 MB used, 4.04 GB free) MS-DOS FAT32 Mount point: /Volumes/G*********S disk5s2 - G***********B 4.00 TB (1.84 TB used, 2.15 TB free) Journaled HFS+ Mount point: /Volumes/G***********B Owners enabled: No disk5s3 - G*********S 4.08 GB (32 MB used, 4.04 GB free) MS-DOS FAT32 Mount point: /Volumes/G***********1 disk6s2 - 8*********e 8.00 TB (7.90 TB used, 100.01 GB available, 99.29 GB free) Journaled HFS+ Mount point: /Volumes/8*********e Owners enabled: No disk10s2 - W****B 2.00 TB (1.96 TB used, 37.78 GB free) Journaled HFS+ Mount point: /Volumes/W****B Owners enabled: No disk11s1 - X***4 60.21 GB (70 MB used, 60.13 GB free) MS-DOS FAT32 Mount point: /Volumes/X***4 disk12s1 - M****************o 1000.00 GB (Shared - 741.43 GB used, 257.81 GB available, 257.79 GB free) APFS Mount point: /Volumes/M****************o Network: Interface en9: HUAWEI_MOBILE Interface en0: Ethernet Interface usbmodem0001A00000001: DJI CONTROLLER Interface fw0: FireWire Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 73.68 GB available Printer sharing: Enabled Screen sharing: Enabled Remote login: Enabled System Software: macOS Big Sur 11.2.2 (20D80) Time since boot: Less than an hour Notifications: TeamViewer.app one notification Garmin Express Service.app one notification EtreCheckPro.app one notification CCC User Agent.app 43 notifications Creative Cloud.app one notification com.paragon-software.ntfs.notification-agent.app 7 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/net.exirion.ssdfanctrl.plist Executable: /Library/StartupItems/SSDFanControl/ssdfanctrl Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.huawei.mbbservice.plist Executable: /Library/StartupItems/MobileBrServ/mbbservice Details: Exact match found in the legitimate list - probably OK Apps: 37 Kernel Extensions: /Library/Extensions [Not Loaded] Soundflower.kext - com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.5.90 - SDK 10.10) ~/Library/Services/ToastIt.service/Contents/MacOS [Not Loaded] TDIXController.kext - com.roxio.TDIXController (2.0) System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 176 Apple tasks [Running] 137 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 188 Apple tasks [Running] 139 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-03-05) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-03-02) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-23) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-23) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-06-22) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-12-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2020-01-17) [Running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2021-02-24) [Running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2021-02-24) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-03-02) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-23) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2021-02-03) [Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2021-02-10) [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2019-12-20) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Other] com.huawei.mbbservice.plist (? d59902d6 - installed 2020-02-04) [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2019-09-08) [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2020-01-17) [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2020-01-17) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-02-17) [Running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2021-02-24) [Running] net.exirion.ssdfanctrl.plist (? 6fbe74f0 - installed 2013-10-31) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-23) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2021-01-20) Application /Applications/Backup and Sync.app [Running] CCC User Agent (Bombich Software, Inc. - installed 2021-02-10) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Loaded] CopyClipHelper (App Store - installed 2021-03-03) Modern Login Item /Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app [Running] Garmin Express Service (Garmin International - installed 2019-05-20) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] Google Chrome (Google, Inc. - installed 2021-03-11) Application /Applications/Google Chrome.app [Not Loaded] HandShakerAgent (App Store - installed 2019-12-17) Modern Login Item /Applications/HandShaker.app/Contents/Library/LoginItems/HandShakerAgent.app [Running] Macs Fan Control (Ilya Parniuk - installed 2020-10-09) Application /Applications/Macs Fan Control.app [Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2020-03-30) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Loaded] Launch Nikon Message Center 2 (NIKON CORPORATION - installed 2020-12-13) Application /Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2021-02-24) Modern Login Item /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app [Running] Viber (Viber Media SARL. - installed 2021-02-28) Application /Applications/Viber.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-12-26) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2018-12-26) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Running] Activity Monitor (Apple - installed 2020-01-01) Application /System/Applications/Utilities/Activity Monitor.app [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-03-12) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-03-02) AdobePDFViewer: 21.001.20145 (Adobe Systems, Inc. - installed 2021-03-12) 3rd Party Preference Panes: FUSE (Benjamin Fleischer - installed 2019-07-24) ParagonNTFS (Paragon Software GmbH - installed 2020-01-17) Backup: Time Machine Not Configured! 3rd party backup: Carbon Copy Cloner Performance: System Load: 5.81 (1 min ago) 39.31 (5 min ago) 27.45 (15 min ago) Nominal I/O speed: 0.00 MB/s File system: 17.75 seconds Write speed: 470 MB/s Read speed: 527 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 29 % Idle: 67 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) suggestd 100.56 % (Apple) EtreCheckPro 15.26 % (Etresoft, Inc.) photoanalysisd 7.00 % (Apple) WindowServer 5.48 % (Apple) kernel_task 0.82 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (14) 1.42 GB (Google, Inc.) Adobe Photoshop 2021 923 MB (Adobe Systems, Inc.) Finder 798 MB (Apple) EtreCheckPro 717 MB (Etresoft, Inc.) Adobe CEF Helper (Renderer) 527 MB (Adobe Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 243 KB / 110 KB (Apple) TeamViewer_Service 163 KB / 119 KB (TeamViewer GmbH) apsd 5 KB / 35 KB (Apple) netbiosd 11 KB / 5 KB (Apple) Mail 8 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) suggestd 37 (Apple) photoanalysisd 37 (?) Google Chrome He (2) 3 (?) photoanalysisd 2 (Apple) WindowServer 2 (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 4.50 GB Used RAM: 11.28 GB Cached files: 8.22 GB Available RAM: 12.72 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-01-24 Webcam Utility (1.0.1) 2021-01-24 DiskMark (2.2) 2021-02-21 macOS Mojave Security Update 2021-002 (10.14.6) 2021-02-24 TeamViewer (15.15.5) 2021-03-03 CopyClip (1.9.7) 2021-03-03 macOS Big Sur (11.2.2) 2021-03-03 macOS 11.2.2 (11.2.2) 2021-03-03 Epson Scanner ICA Driver (5.8.9) 2021-03-03 Epson Scan 2 (6.4.94) 2021-03-03 EPSON Software Updater (2.6.1) 2021-03-03 Easy Photo Scan (1.0.0) 2021-03-04 MRTConfigData (1.75) 2021-03-04 XProtectPlistConfigData (2141) 2021-03-05 Camera Raw 13.1 (13.1) 2021-03-05 Camera Raw 12.4 (12.4) 2021-03-05 AnalogEfexPro2 2021-03-05 ColorEfexPro4 2021-03-05 Dfine2 2021-03-05 HDREfexPro2 2021-03-05 SilverEfexPro2 2021-03-05 SharpenerPro3 2021-03-05 Viveza2 2021-03-05 SelectiveTool (3.3.0) 2021-03-05 Uninstaller (3.3.0) 2021-03-05 ARMDC Agent Installer (1.0.0) 2021-03-06 Adobe Acrobat DC (21.001.20142) (21.001.20142) 2021-03-12 Adobe Acrobat DC (21.001.20145) (21.001.20145) Diagnostics Information (past 7-30 days): 2021-03-14 20:12:23 Backup and Sync.app Crash (17 times) Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: performSelector:withObject:withObject: 2021-03-14 19:32:11 Kernel Panic (12 times) Details: panic(cpu 0 caller 0xffffff80067fe407): "AMDFramebufferCI::setPowerSta te(0xffffff93717db000 : 0xffffff7fa687b2bc, 0 -> 1) timed out after 45 410 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/ xnu/xnu-7195.81.3/iokit/Kernel/IOServicePM.cpp:5382 2021-03-13 19:48:52 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-03-12 13:23:22 Adobe Dreamweaver CC 2019.app Crash Executable: /Applications/Adobe Dreamweaver CC 2019/Adobe Dreamweaver CC 2019.app Details: abort() called CEPHtmlEngine(9899,0x7000159eb000) malloc: Incorrect checksum for free d object 0x7fef8da17778: probably modified after being freed. Corrupt value: 0x900007fe00000000 2021-03-11 00:01:00 revisiond Crash (3 times) Executable: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Support/revisiond Details: dyld3 mode 2021-03-10 17:44:45 bluetoothd Crash Executable: /usr/sbin/bluetoothd Details: dyld3 mode 2021-03-09 05:07:36 syspolicyd High CPU Use Executable: /usr/libexec/syspolicyd End of report