EtreCheckPro version: 6.2.5 (6C016) Report generated: 2020-04-15 13:13:22 Download EtreCheckPro from https://etrecheck.com Runtime: 4:31 Performance: Good Problem: Other problem Description: Internal Microphone is garbled trying to use FaceTime Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Adware - Adware detected. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Mid 2011) iMac Model: iMac12,1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core 4 RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 BANK 0/DIMM1 - Empty BANK 1/DIMM1 - Empty Video Information: AMD Radeon HD 6770M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - WDC WD1001FALS-403AA0 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Core Storage Container] 999.35 GB disk1 - 1***1 (Journaled HFS+) 998.97 GB (51.71 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB Mounted Volumes: disk1 - 1***1 998.97 GB (51.71 GB used, 948.34 GB available, 947.00 GB free) Journaled HFS+ Mount point: / Encrypted disk2s2 - m******************************e 5.04 GB (2.50 GB used, 2.54 GB free) Mac OS Extended Disk Image Mount point: /Volumes/m******************************e Owners enabled: No Read-only: Yes Network: Interface en0: Ethernet Interface en5: iPad Interface en4: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: HP2655 iCloud Quota: 192.57 GB available Printer sharing: Enabled System Software: macOS High Sierra 10.13.6 (17G11023) Time since boot: About 3 hours Notifications: Garmin Express Service.app one notification Firefox.app one notification Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and McAfee Printer sharing: Enabled Adware: Launchd: ~/Library/LaunchAgents/com.company.InstallerAgent.plist Executable: ~/Library/Application Support/.dir/InstallAgent Reason: Adware name match Unsigned Files: Launchd: /Library/LaunchDaemons/com.mcafee.instrument.plist Executable: /.msm/Instrumentation --lingering Details: Executable file is hidden - possibly adware Plugin: /Library/Internet Plug-Ins/Default Browser.plugin Apps: 1 32-bit Applications: 3 32-bit apps System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 172 Apple tasks [Running] 105 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 186 Apple tasks [Running] 113 Apple tasks Launch Agents: [Running] com.mcafee.McAfeeSafariHost.plist (McAfee, Inc. - installed 2018-07-14) [Running] com.mcafee.menulet.plist (McAfee, Inc. - installed 2019-11-08) [Running] com.mcafee.reporter.plist (McAfee, Inc. - installed 2019-11-08) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-03-09) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-07-27) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-24) [Loaded] com.mcafee.PeriodicScan.plist (McAfee, Inc. - installed 2020-04-08) [Running] com.mcafee.cspd.plist (McAfee, Inc. - installed 2019-07-17) [Loaded] com.mcafee.datupdate.plist (McAfee, Inc. - installed 2019-11-05) [Loaded] com.mcafee.genutility.plist (McAfee, Inc. - installed 2019-11-05) [Loaded] com.mcafee.instrument.plist (? efb9b0e2 - installed 2019-06-18) [Loaded] com.mcafee.productupdate.plist (McAfee, Inc. - installed 2019-11-05) [Running] com.mcafee.ssm.ScanFactory.plist (McAfee, Inc. - installed 2019-11-07) [Running] com.mcafee.ssm.ScanManager.plist (McAfee, Inc. - installed 2019-11-07) [Running] com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2019-11-05) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-07-18) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-03-09) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-07-10) User Launch Agents: [Other] com.company.InstallerAgent.plist (Adware - installed 2018-08-20) [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2020-04-15) [Running] com.hp.productresearch.plist (HP Inc. - installed 2020-04-15) User Login Items: [Running] Garmin Express Service (Garmin International - installed 2019-06-07) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2019-06-07) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2019-06-07) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2018-11-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2018-11-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] iTunesHelper (Apple - installed 2019-02-01) Application /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-04-07) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-04-07) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2020-04-07) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: FlashPlayer-10.6: 30.0.0.154 (Adobe Systems, Inc. - installed 2018-08-20) Flash Player: 30.0.0.154 (Adobe Systems, Inc. - installed 2018-08-20) Web Control: 10.2.0 (McAfee, Inc. - installed 2019-11-05) Default Browser: (? - installed 2019-10-15) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-02-02) iSightAudio: 7.7.3 (Apple - installed 2020-02-02) AirPlay: 2.0 (Apple - installed 2020-02-02) AppleAVBAudio: 683.1 (Apple - installed 2020-02-02) BridgeAudioSP: 4.69.2 (Apple - installed 2020-02-02) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-02-02) Safari Extensions: McAfee WebAdvisor (McAfee, Inc. - installed 2020-04-08) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2018-07-27) Time Machine: Time Machine Not Configured! Performance: System Load: 1.66 (1 min ago) 1.87 (5 min ago) 1.58 (15 min ago) Nominal I/O speed: 0.84 MB/s File system: 32.83 seconds Write speed: 68 MB/s Read speed: 70 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 2 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 4.32 % (Etresoft, Inc.) WindowServer 3.28 % (Apple) firefox 1.82 % (Mozilla Corporation) kernel_task 0.98 % (Apple) HP Device Monitor 0.52 % (HP Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) kernel_task 548 MB (Apple) EtreCheckPro 413 MB (Etresoft, Inc.) VShieldScanner (4) 365 MB (McAfee, Inc.) mdworker (21) 360 MB (Apple) firefox 285 MB (Mozilla Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 262 KB / 108 KB (Apple) Mail 173 KB / 9 KB (Apple) apsd 4 KB / 4 KB (Apple) firefox 4 KB / 1 KB (Mozilla Corporation) netbiosd 2 KB / 1 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) firefox 2 (Mozilla Corporation) HP Device Monitor 1 (HP Inc.) plugin-container (3) 0 (Mozilla Corporation) hidd 0 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 17 MB Used RAM: 2.99 GB Cached files: 1017 MB Available RAM: 1.01 GB Swap Used: 5 MB Software Installs (past 30 days): Install Date Name (Version) 2020-04-03 MRTConfigData (1.58) 2020-04-07 HP Smart (4.5.2) 2020-04-08 DynamicBranding (3.2.0) 2020-04-08 MCSPMacOSX (2.7.110) 2020-04-08 FMP (2.0) 2020-04-08 MSCUI (2.0) 2020-04-08 AntiMalware (3.4) 2020-04-08 WebProtection (4.2.2) 2020-04-08 StatefulFirewall (3.0.0) 2020-04-08 XProtectPlistConfigData (2118) 2020-04-14 iStudio Publisher (1.5.2) 2020-04-14 Safari (13.1) Diagnostics Information (past 7-30 days): 2020-04-14 12:00:28 Microsoft Error Reporting.app Crash Executable: /Applications/Microsoft Excel.app/Contents/SharedSupport/Microsoft Error Reporting.app Details: *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[NSURL URLByAppendingPathComponent:isDirectory:]: component, components, or pathExtension cannot be nil.' abort() called terminating with uncaught exception of type NSException 2020-04-14 10:13:23 Software Update.app Memory Executable: /System/Library/CoreServices/Software Update.app End of report