EtreCheckPro version: 6.5.2 (6F007) Report generated: 2021-10-07 19:34:58 Download EtreCheckPro from https://etrecheck.com Runtime: 4:22 Performance: Below Average Problem: Other problem Description: it doesn't shut down or restart properly from the menu. I found that i t will eventually do it, but it takes a long, long time. It just gets as far as the desktop picture then stops. The computer is also slow. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. High battery cycle count - Your battery may be losing capacity. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (13-inch, 2017) MacBook Air Model: MacBookAir7,2 1.8 GHz Dual-Core Intel Core i5 (i5-5350U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Replace Soon - Cycle count = 1647 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes) disk1s1 - A* - Data (APFS) [APFS Virtual drive] (Shared - 188.64 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 100 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - A (APFS) (Shared - 11.08 GB used) Mounted Volumes: disk1s1 - A* - Data [APFS Virtual drive] 250.79 GB (Shared - 188.64 GB used, 57.18 GB available, 48.15 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 250.79 GB (Shared - 529 MB used, 48.15 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 250.79 GB (Shared - 2.15 GB used, 48.15 GB free) APFS Mount point: /private/var/vm disk1s5 - A 250.79 GB (Shared - 11.08 GB used, 57.18 GB available, 48.15 GB free) APFS Mount point: / Read-only: Yes Network: Interface en2: Thunderbolt Ethernet Interface en6: USB 10/100 LAN Interface en5: iPad Interface en4: iPhone Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 3.17 GB available System Software: macOS Catalina 10.15.7 (19H2) Time since boot: About 10 hours Notifications: Avira Security.app 19 notifications Duplicate File Finder.app 2 notifications (2 scheduled) SelfControl 2.app 3 notifications Gemini 2.app one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Avira Unsigned Files: Plugin: ~/Library/Internet Plug-Ins/iGetter Plugin.plugin Plugin: ~/Library/Internet Plug-Ins/iGetterScriptablePlugin.plugin Apps: 2 Old Applications: 47 x86-only apps Kernel Extensions: /Applications/StellarDataRecovery.app [Not Loaded] diskreader-driver.kext - com.stellarinfo.diskreader-driver (1.0 - SDK 10.13) /Library/Application Support/CleverFiles/BackService.app [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (1.0 - SDK 10.14) [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (1.0 - SDK 10.16) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 184 Apple tasks [Running] 117 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 173 Apple tasks [Running] 123 Apple tasks Launch Daemons: [Loaded] com.cactusvpn.helper.plist (Sergiu Candja - installed 2021-09-28) [Not Loaded] org.eyebeam.SelfControl.plist (Charlie Stigler - installed 2021-09-28) [Not Loaded] org.eyebeam.selfcontrold.plist (Charles Stigler - installed 2021-10-04) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2020-12-27) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-10-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-10-05) [Loaded] mega.mac.megaupdater.plist (Mega Limited - installed 2021-10-07) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2021-02-21) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Loaded] Avira Security Helper (App Store - installed 2021-02-25) Modern Login Item /Applications/Avira Security.app/Contents/Library/LoginItems/Helper.app [Running] Bandwidth+ (App Store - installed 2020-03-21) Application /Applications/Bandwidth+.app [Loaded] BandwidthLauncher (App Store - installed 2020-03-21) Modern Login Item /Applications/Bandwidth+.app/Contents/Library/LoginItems/BandwidthLauncher.app [Loaded] CactusVPN (Sergiu Candja - installed 2021-07-20) Application /Applications/CactusVPN.app [Not Loaded] LaunchAtLoginHelper (App Store - installed 2021-09-29) Modern Login Item /Applications/CleanMyDrive 2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app [Loaded] Gemini Menu Launcher AppStore (App Store - installed 2021-07-18) Modern Login Item /Applications/Gemini 2.app/Contents/Library/LoginItems/Gemini Menu Launcher AppStore.app [Running] MEGAsync (Mega Limited - installed 2021-07-05) Application /Applications/MEGAsync.app [Not Loaded] Menu World Time Launcher (App Store - installed 2021-09-29) Modern Login Item /Applications/Menu World Time.app/Contents/Library/LoginItems/Menu World Time Launcher.app [Not Loaded] Messenger Login Helper (App Store - installed 2021-05-09) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/Messenger Login Helper.app [Loaded] MoonWidgetHelper (App Store - installed 2021-09-29) Modern Login Item /Applications/Moon Calendar for menu bar.app/Contents/Library/LoginItems/MoonWidgetHelper.app [Not Loaded] NXMJMZ32MD.com.vedicsociety.sanskritwriterlite-helper (App Store - installed 2021-09-29) Modern Login Item /Applications/Sanskrit Writer Lite.app/Contents/Library/LoginItems/NXMJMZ32MD.com.vedicsociety.sanskritwriterlite-helper.app [Loaded] ScratchCalcHelper (App Store - installed 2021-09-29) Modern Login Item /Applications/ScratchCalc.app/Contents/Library/LoginItems/ScratchCalcHelper.app [Loaded] LoginHelper (App Store - installed 2021-07-18) Modern Login Item /Applications/TaskTab.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] VirusBarrier Scanner_Helper (App Store - installed 2021-03-20) Modern Login Item /Applications/VirusBarrier Scanner.app/Contents/Library/LoginItems/VirusBarrier Scanner_Helper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-09-08) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Safari Extensions: Blue Canoe Pronunciation Dictionary Extension (App Store - installed 2021-09-29) Grammarly for Safari (App Store - installed 2021-09-08) Privacy Dashboard (App Store - installed 2021-09-29) Privacy Protection (App Store - installed 2021-09-29) Shut Up Core (App Store - installed 2021-07-18) Shut Up Helper (App Store - installed 2021-07-18) Tansa (App Store - installed 2021-09-29) Wayback Machine (App Store - installed 2021-09-29) Backup: Skip System Files: No Auto backup: Yes Volumes being backed up: A* - Data: Disk size: 250.79 GB - Disk used: 202.64 GB Destinations: T****************1 [Local] Total size: 999.86 GB Total number of backups: 9 Oldest backup: 2021-02-02 09:47:57 Last backup: 2021-08-22 13:56:46 N********p [Local] Total size: 29.87 GB Total number of backups: 0 T******************************p [Local] (Last used) Total size: 499.93 GB Total number of backups: 9 Oldest backup: 2021-08-01 12:27:23 Last backup: 2021-09-28 12:02:33 8 local snapshots Oldest local snapshot: 2021-10-06 20:06:35 Last local snapshot: 2021-10-07 19:25:48 Performance: System Load: 1.90 (1 min ago) 2.21 (5 min ago) 1.95 (15 min ago) Nominal I/O speed: 1.05 MB/s File system: 89.04 seconds Write speed: 471 MB/s Read speed: 1136 MB/s CPU Usage Snapshot: Type Overall System: 10 % User: 21 % Idle: 69 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 48.70 % (Apple) com.apple.WebKit.WebContent (16) 43.94 % (Apple) trustd (4) 21.48 % (Apple) WindowServer 20.44 % (Apple) kernel_task 10.13 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (16) 3.30 GB (Apple) system_profiler (2) 630 MB (Apple) EtreCheckPro 348 MB (Etresoft, Inc.) Safari 267 MB (Apple) kernel_task 132 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 2 MB / 343 KB (Apple) SafariAppExtension 808 KB / 2 KB (App Store) mDNSResponder 404 KB / 303 KB (Apple) 3 27 KB / 26 KB (?) apsd 4 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.WebKit.WebContent (16) 10 (Apple) WindowServer 5 (Apple) Safari 4 (Apple) com.apple.WebKit.Networking 2 (Apple) iClock S 1 (App Store) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 49 MB Used RAM: 6.24 GB Cached files: 1.71 GB Available RAM: 1.76 GB Swap Used: 64 MB Software Installs (past 60 days): Install Date Name (Version) 2021-08-31 macOS Mojave Security Update 2021-005 (10.14.6) 2021-08-31 Clone Fighter (1.3) 2021-09-05 SpeechRecognitionCoreLanguage_en_US (2.0.4) 2021-09-08 Grammarly for Safari (9.38) 2021-09-08 WhatsApp (2.2134.10) 2021-09-21 WavePad Audio Editor (13.09) 2021-09-21 Duplicate File Finder (6.14.5) 2021-09-21 Letters (1.2.1) 2021-09-24 Zoom (5.8.0.1780) 2021-09-24 SU_TITLE (10.15.7.1.1.1600727528) 2021-09-25 Malwarebytes for Mac (1.0) 2021-09-25 DataOrganizer (5.0.3) 2021-09-25 CompatibilityNotificationData (1.0.6) 2021-09-27 macOS Catalina (10.15.7) 2021-09-29 Menu World Time (1.12) 2021-09-29 iClock S (5.8.8) 2021-09-29 Walter's Currency Converter (1.3.9) 2021-09-29 ScratchCalc (1.1.1) 2021-09-29 Cuppa (1.8.5) 2021-09-29 Horo (2.2.4) 2021-09-29 Sanskrit Writer Lite (1.0) 2021-09-29 Moon Calendar for menu bar (1.5.2) 2021-09-29 CurrencyRatesConverter (1.4) 2021-09-29 CleanMyDrive 2 (2.2.0) 2021-09-29 VPN Tor Browser (3.822) 2021-09-29 Kindle (1.33.0) 2021-09-29 XProtectPlistConfigData (2151) 2021-09-29 Coinverter (1.0.10) 2021-09-29 FatPipe (0.4) 2021-09-29 Wayback Machine (1.4) 2021-09-29 Blue Canoe Pronunciation Dictionary (1.2.0) 2021-09-29 DuckDuckGo Privacy Essentials (1.4.6) 2021-09-29 Tansa (5.1.17) 2021-10-06 MRTConfigData (1.84) 2021-10-07 Safari (15.0) 2021-10-07 Device Support Update (1.0.0.0.1.1632960232) 2021-10-07 PDF Reader (1.1.5) Diagnostics Information (past 7-30 days): 2021-10-07 08:45:27 Software Update.app Crash (2 times) Executable: /System/Library/CoreServices/Software Update.app Details: dyld3 mode 2021-10-07 08:28:02 Avira Security.app Hang Executable: /Applications/Avira Security.app 2021-10-07 08:21:05 com.apple.WebKit.WebContent High CPU Use (12 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent Details: dyld3 mode Bundle controller class: BrowserBundleController 2021-10-06 19:58:01 photolibraryd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd 2021-10-06 19:09:17 Grammarly for Safari.app Crash (10 times) Executable: /Applications/Grammarly for Safari.app Details: Crashing on exception: Extension context of class NSExtensionContext h as not supplied an auxiliary connection host protocol. 2021-10-05 18:02:34 Wayback Machine.app Crash Executable: /Applications/Wayback Machine.app 2021-10-03 11:21:07 Tor Browser.app Hang Executable: /Applications/Tor Browser.app 2021-10-03 10:42:03 Coinverter.app Crash (2 times) Executable: /Applications/Coinverter.app Details: dyld: launch, loading dependent libraries 2021-10-03 10:42:03 Moon Calendar for menu bar.app Crash Executable: /Applications/Moon Calendar for menu bar.app Details: dyld: launch, loading dependent libraries 2021-10-02 11:57:36 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2021-10-01 17:22:32 CactusVPN.app Crash (9 times) Executable: /Applications/CactusVPN.app 2021-10-01 09:31:36 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2021-10-01 01:39:24 Pages.app Hang Executable: /Applications/Pages.app End of report Thanks! Also, I'm still not able to download and install Big Sur.