EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-08-24 18:12:03 Download EtreCheckPro from https://etrecheck.com Runtime: 2:40 Performance: Excellent Problem: Computer is restarting Description: iMac restarted more than 3 times a day with kernel panic: panic(cpu 2 caller 0xffffff80109c58f6): Kernel trap at 0xffffff8010de7 fb4, type 14=page fault, registers: CR0: 0x000000008001003b, CR2: 0x0000000000000011, CR3: 0x000000001491f 000, CR4: 0x00000000001626e0 RAX: 0xffffffffffffffff, RBX: 0xffffff86c0a9c3e0, RCX: 0xffffff86b906a 200, RDX: 0x0000000000000000 RSP: 0xffffffa09494bdc0, RBP: 0xffffffa09494bdd0, RSI: 0x0000000000000 000, RDI: 0x0000000000000001 R8: 0xffffffa09494be5c, R9: 0x0000000000000000, R10: 0xffffff7f80000 000, R11: 0xffffffb4673d5800 R12: 0xffffff803fe5c202, R13: 0x000000001000e004, R14: 0xffffff86c0a9d 330, R15: 0xffffff86c0a9d318 RFL: 0x0000000000010246, RIP: 0xffffff8010de7fb4, CS: 0x0000000000000 008, SS: 0x0000000000000010 Fault CR2: 0x0000000000000011, Error code: 0x0000000000000002, Fault C PU: 0x2, PL: 0, VF: 1 Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Vintage hardware - This computer may be considered vintage. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Mid 2015) - Vintage! iMac Model: iMac15,1 3.3 GHz Quad-Core Intel Core i5 (i5-4590) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - Empty BANK 0/DIMM1 - 8 GB DDR3 1600 BANK 1/DIMM1 - 8 GB DDR3 1600 Video Information: AMD Radeon R9 M290 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - WDS100T3X0C-00SJG0 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x2 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - O********** - Data (APFS) [APFS Virtual drive] (Shared - 146.37 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 324 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.32 GB used) disk1s5s1 - O********A (APFS) [APFS Snapshot] (Shared - 15.32 GB used) disk1s6 - Update (APFS) (Shared - 6 MB used) Mounted Volumes: disk1s1 - O********** - Data [APFS Virtual drive] 1000.00 GB (Shared - 146.37 GB used, 863.53 GB available, 835.00 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 324 MB used, 835.00 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 2.15 GB used, 835.00 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - O********A [APFS Snapshot] 1000.00 GB (Shared - 15.32 GB used, 863.53 GB available, 835.00 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 6 MB used, 835.00 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en5: Display Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.4 (20F71) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 1 Old Applications: 53 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_printerclassdriver_enabler.kext - com.hp.hpio.hp-io-printerclassdriver-enabler (19.31.0 - SDK 10.14) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.31.0 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 191 Apple tasks [Running] 134 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 198 Apple tasks [Running] 118 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-30) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-30) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-08-11) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-09-14) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-09-29) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-04-30) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-07-30) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-08-11) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-07-30) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-07-30) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-11-08) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-16) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-16) Safari Extensions: Webex Meetings (Cisco - installed 2021-03-26) Backup: Skip System Files: No Auto backup: Yes Destinations: T******************s [Local] (Last used) Total size: 999.49 GB Total number of backups: 4 Oldest backup: 2020-09-30 01:25:42 Last backup: 2021-01-24 23:11:18 14 local snapshots Oldest local snapshot: 2021-08-23 18:11:35 Last local snapshot: 2021-08-24 17:35:07 Performance: System Load: 1.30 (1 min ago) 1.32 (5 min ago) 1.52 (15 min ago) Nominal I/O speed: 0.00 MB/s File system: 17.31 seconds Write speed: 772 MB/s Read speed: 779 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 8 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.apple.WebKit.WebContent (21) 8.08 % (Apple) WindowServer 6.48 % (Apple) EtreCheckPro 5.26 % (Etresoft, Inc.) com.apple.WebKit.Networking 2.48 % (Apple) kernel_task 2.38 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (21) 5.94 GB (Apple) EtreCheckPro 616 MB (Etresoft, Inc.) Microsoft Excel 303 MB (Microsoft Corporation) Safari 298 MB (Apple) mds_stores 176 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 17 MB / 2 MB (Apple) mDNSResponder 249 KB / 161 KB (Apple) trustd 28 KB / 2 KB (Apple) apsd 5 KB / 5 KB (Apple) netbiosd 1 KB / 558 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.WebKit.WebContent (21) 9 (Apple) WindowServer 7 (Apple) Safari 0 (Apple) launchd 0 (Apple) com.apple.WebKit.Networking 0 (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 9.68 GB Used RAM: 9.28 GB Cached files: 5.03 GB Available RAM: 14.72 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-07-09 Command Line Tools for Xcode (12.5) 2021-07-09 macOS 11.4 (11.4) 2021-07-16 Adobe Acrobat Reader DC (21.005.20058) (21.005.20058) 2021-08-11 Microsoft AutoUpdate (4.38.21080801) 2021-08-11 Microsoft PowerPoint (16.52.21080801) 2021-08-11 Microsoft Word (16.52.21080801) 2021-08-24 XProtectPlistConfigData (2150) 2021-08-24 MRTConfigData (1.82) 2021-08-24 Microsoft Excel (16.52.21080801) Diagnostics Information (past 7-30 days): 2021-08-24 17:29:34 Kernel Panic (8 times) Details: panic(cpu 2 caller 0xffffff8010a9f846): [default.kalloc.2048]: element modified after free (off:944, val:0x0000000000000001, sz:2048, ptr:0x ffffff936afd1000, prot:zero) 2021-08-24 17:12:27 com.apple.WebKit.WebContent High CPU Use (32 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent Details: dyld3 mode Bundle controller class: BrowserBundleController 2021-08-20 10:27:11 com.apple.MobileSoftwareUpdate.UpdateBrainService Crash Executable: /private/var/db/*/com.apple.MobileSoftwareUpdate.UpdateBrainService 2021-08-18 20:28:32 Python.app Crash Executable: /System/Library/Frameworks/Python.framework/Versions/2.7/Resources/Python.app 2021-08-17 23:32:24 Safari.app High CPU Use (2 times) Executable: /Applications/Safari.app End of report