EtreCheckPro version: 6.5.6 (6F040) Report generated: 2022-02-03 12:36:27 Download EtreCheckPro from https://etrecheck.com Runtime: 2:31 Performance: Excellent Problem: Apps are crashing Description: Apple Mail application keeps crashing upon opening Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Runaway user process - A user process is using a large percentage of your CPU. Corrupt hosts file - Hosts file is corrupt. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2015) MacBook Pro Model: MacBookPro11,5 2.8 GHz Quad-Core Intel Core i7 (i7-4980HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Normal - Cycle count = 663 Video Information: AMD Radeon R9 M370X - VRAM: 2 GB Intel Iris Pro - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - Aura Pro X2 960.16 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 959.95 GB disk1 [APFS Virtual drive] 959.95 GB (Shared by 5 volumes) disk1s1 - B**************************** - Data (APFS) [APFS Virtual drive] (Shared - 706.15 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - B**************************5 (APFS) (Shared - 11.21 GB used) Mounted Volumes: disk1s1 - B**************************** - Data [APFS Virtual drive] 959.95 GB (Shared - 706.15 GB used, 241.98 GB available, 240.71 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 959.95 GB (Shared - 1.07 GB used, 240.71 GB free) APFS Mount point: /private/var/vm disk1s5 - B**************************5 959.95 GB (Shared - 11.21 GB used, 241.98 GB available, 240.71 GB free) APFS Mount point: / Read-only: Yes Network: Interface fw0: Thunderbolt FireWire Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 92.54 GB available System Software: macOS Catalina 10.15.7 (19H1713) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 0 - Corrupt! Notifications: EtreCheckPro.app 3 notifications Gemini 2.app one notification (one scheduled) CleanMyMac X.app one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the legitimate list - probably OK Login Item: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Apps: 11 Old Applications: 30 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.2.4) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.0.1) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.2) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.0.3) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.0.3) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (2.1.4) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (2.0.1) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.2.1) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0.3) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.0.2) [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (1.0.2) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (2.1.1) [Not Loaded] LexmarkUSBMerge.kext - com.lexmark.print.usbmerge (1.16.11) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 175 Apple tasks [Running] 125 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 170 Apple tasks [Running] 127 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2021-05-10) [Running] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-08-23) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2021-04-12) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-12-15) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2021-04-12) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-19) Launch Agents: [Running] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-07-30) [Other] com.microsoft.update.agent.plist (? f0790c9 - installed 2021-12-15) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2020-04-30) [Running] com.google.keystone.agent.plist (Google, Inc. - installed 2022-02-03) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2022-02-03) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2022-01-26) User Login Items: [Not Loaded] 2BUA8C4S2C.com.agilebits.onepassword4-helper (? - installed 2020-03-10) Modern Login Item /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app [Running] CIJSUAgent (Canon Inc. - installed 2020-09-07) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2022-01-25) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2022-01-25) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Loaded] Gemini Menu Launcher Site (MacPaw Inc. - installed 2021-12-09) Modern Login Item /Applications/Gemini 2.app/Contents/Library/LoginItems/Gemini Menu Launcher Site.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-07-30) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-07-30) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Internet Plug-ins: SharePointBrowserPlugin: 14.0.0 (? - installed 2020-03-25) Safari Extensions: Video Enhancement (Natalia Klymenko - installed 2022-01-15) Backup: Time Machine Not Configured! Performance: System Load: 5.75 (1 min ago) 3.59 (5 min ago) 1.97 (15 min ago) Nominal I/O speed: 1.02 MB/s File system: 13.14 seconds Write speed: 2238 MB/s Read speed: 2059 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 15 % Idle: 82 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdworker_shared (15) 107.67 % (Apple) MTLCompilerService (12) 99.60 % (Apple) kernel_task 12.25 % (Apple) mdworker (3) 10.68 % (Apple) EtreCheckPro 10.48 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (48) 4.43 GB (Google, Inc.) MTLCompilerService (13) 802 MB (Apple) EtreCheckPro 618 MB (Etresoft, Inc.) Google Chrome 396 MB (Google, Inc.) Gemini 2 391 MB (MacPaw Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 25 MB / 52 KB (Apple) cloudd 51 KB / 12 KB (Apple) apsd 10 KB / 18 KB (Apple) netbiosd 13 KB / 7 KB (Apple) rapportd 8 KB / 6 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Google Chrome Helper (Renderer) (48) 1 (Google, Inc.) Google Chrome 1 (Google, Inc.) Google Chrome Helper (2) 1 (Google, Inc.) mDNSResponder 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 16 MB Used RAM: 7.32 GB Cached files: 8.66 GB Available RAM: 8.68 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-12-15 Microsoft AutoUpdate (4.42.21121100) 2021-12-17 XProtectPlistConfigData (2153) 2022-01-02 SanDisk SecureAccessâ ¢ v3.0 2022-01-03 macOS Catalina (10.15.7) 2022-01-04 Mobile Device (1.0.0.0) 2022-01-05 EFICheck AllowListAll (119) 2022-01-14 macOS Monterey (12.1) 2022-01-14 macOS Catalina Security Update 2021-008 (10.15.7) 2022-01-14 Canon Inkjet Printer Software Update (3.4) 2022-01-23 Kindle (1.33.0) 2022-02-03 macOS Catalina Security Update 2022-001 (10.15.7) 2022-02-03 Safari (15.3) 2022-02-03 Device Support Update (1.0.0.0.1.1632960232) Clean up: /Library/LaunchAgents/com.microsoft.update.agent.plist /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant Executable not found Diagnostics Information (past 7-30 days): 2022-02-03 12:13:48 SafariPlugInUpdateNotifier Crash (20 times) Executable: /Library/Apple/*/SafariSupport.bundle/Contents/MacOS/SafariPlugInUpdateNotifier Details: dyld2 mode 2022-02-03 11:53:42 EtreCheckPro.app Crash Executable: /Applications/EtreCheckPro.app 2022-02-02 12:49:35 Mail.app Crash (4 times) Executable: /System/Applications/Mail.app Details: dyld3 mode *** Terminating app due to exception while holding database lock 'NSIn validArgumentException', reason: '*** -[_NSPlaceholderData initWithBas e64EncodedString:options:]: nil string argument', userInfo: (null) abort() called End of report