EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-25 15:55:43 Download EtreCheck from https://etrecheck.com Runtime: 32:44 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: iMac 21.5 late 2013 is incredibly slow to start up and then when opera ting. up to 10 minutes for out to completely start up Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,3 1 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) (Shared) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 551.66 GB used) disk2 - WD Ext HDD 1021 1.00 TB External USB 480 Mbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - T**********e (Journaled HFS+) 999.86 GB (632.09 GB used) Mounted Volumes: disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 5.37 GB used, 107.19 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 551.66 GB used, 116.06 GB available, 107.19 GB free) APFS Mount point: / disk2s2 - T**********e 999.86 GB (632.09 GB used, 367.77 GB free) Journaled HFS+ Mount point: /Volumes/T**********e Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN 2 Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.5 (18F132) Time since boot: About an hour Configuration Files: File /etc/sudoers size: Found 1302 B but expected 1563 B Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/cn.com.zte.usbswapper.plist Executable: /Applications/Telstra Turbo Connection Manager.app/Contents/Resources/Mac_SwapperDemon.app/Contents/MacOS/Mac_SwapperDemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.google.GoogleML.plist Executable: /Library/Google/GoogleML/GoogleML.bundle/Contents/MacOS/googleml-modwatch Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader 8/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK 32-bit Applications: 111 32-bit apps Kernel Extensions: /Applications/TechTool Deluxe.app TTIOMIATA.kext (1.1) TTIOMIFW.kext (1.1) /Applications/zoom.us.app ZoomAudioDevice.kext (1.1 - SDK 10.8) /System/Library/Extensions iBurstFOSSUSBDevice.kext (2.2.5) Belcarra.USBLAN_netpart.kext (2.0.2) Belcarra.USBLAN_usbpart.kext (2.0.2) RemoteControl.USBLAN_usbpart.kext (2.0.6) ZTEUSBCDCACMControl.kext (ZTEDriver_MacV1.2.4) ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.2.4) Thomson.USBLAN_usbpart.kext (1.6.0) /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns Belcarra.USBLAN_netpart.kext (1.6.1) /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns Belcarra.USBLAN_usbpart.kext (1.6.1) /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns RemoteControl.USBLAN_usbpart.kext (1.6.1) /System/Library/Extensions/iBurstFOSSUSBDevice.kext/Contents/PlugIns iBurstFOSSUSBInterface.kext (2.2.5) Startup Items: TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 178 Apple tasks [Running] 106 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 184 Apple tasks [Running] 111 Apple tasks [Other] One Apple task Launch Agents: [Running] cn.com.zte.usbswapper.plist (? 93f78809 - installed 2009-10-20) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-01-18) [Loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2016-08-16) [Loaded] com.divx.dms.agent.plist (? bf9bdaf7 - installed 2016-03-10) [Loaded] com.divx.update.agent.plist (? a041d049 - installed 2016-03-02) [Other] com.epson.Epson_Low_Ink_Reminder.launcher.plist (? e5b56ea9 - installed 2012-05-14) [Other] com.epson.esua.launcher.plist (? 70512568 - installed 2014-10-07) [Other] com.epson.eventmanager.agent.plist (? cd93600d - installed 2012-05-08) [Other] com.epson.ews.launcher.plist (? d9ab2448 - installed 2012-04-20) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-01-18) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-01-18) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-07-27) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-07-27) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-01-18) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-01-18) [Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-16) [Running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2016-05-04) [Other] com.google.GoogleML.plist (? 1c408a2f - installed 2007-09-14) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-01-18) [Running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-07) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) [Other] com.prey.agent.plist (? 48ab6a51 - installed 2015-10-10) [Loaded] com.skype.skypeinstaller.plist (? a81aef1d - installed 2016-09-20) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-07-27) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-07-27) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2015-03-21) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2009-10-27) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2018-05-31) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2018-05-31) [Running] com.spotify.webhelper.plist (? 0 - installed 2017-03-30) User Login Items: [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: JavaAppletPlugin: 15.0.1 (Apple - installed 2012-06-26) o1dbrowserplugin: 5.41.3.0 (? - installed 2015-12-12) nplastpass: 2.5.5 (? - installed 2014-01-08) SpeedDownload Browser Plugin: 1.7.6 (? - installed 2009-03-19) OVSHelper: 1.1 (? - installed 2016-05-10) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2014-12-09) Flip4Mac WMV Plugin: 2.4.1.4 (? - installed 2011-11-23) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-01-19) FlashPlayer-10.6: 21.0.0.226 (? - installed 2016-04-23) DivX Web Player: 3.5.5.3 (? - installed 2016-03-29) Silverlight: 5.1.10411.0 (? - installed 2012-07-17) Flash Player: 21.0.0.226 (? - installed 2016-04-23) iPhotoPhotocast: 7.0 (Apple - installed 2013-04-23) googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-12) SharePointBrowserPlugin: 14.7.2 (? - installed 2017-03-17) AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2020-01-19) MeetingJoinPlugin: (? - installed 2017-03-17) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-29) BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-29) AirPlay: 2.0 (Apple - installed 2019-05-29) AppleAVBAudio: 740.1 (Apple - installed 2019-05-29) BridgeAudioSP: 5.46 (Apple - installed 2019-05-29) iSightAudio: 7.7.3 (Apple - installed 2019-05-29) 3rd Party Preference Panes: Flash Player (installed 2016-04-16) Flip4Mac WMV (installed 2011-11-23) IntegoNetUpdate (installed 2006-01-10) Perian (installed 2011-04-09) Tuxera NTFS (installed 2017-02-03) Time Machine: Time Machine information not available without Full Drive Access. One local snapshot Oldest local snapshot: 2020-01-23 00:52:15 Last local snapshot: 2020-01-23 00:52:15 Performance: System Load: 1.92 (1 min ago) 1.66 (5 min ago) 1.59 (15 min ago) Nominal I/O speed: 2.18 MB/s File system: 126.60 seconds (timed out) Write speed: 42 MB/s Read speed: 36 MB/s CPU Usage Snapshot: Type Overall System 4 % User 3 % Idle 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 19.94 % (?) EtreCheck 8.59 % (App Store) helpd 0.48 % (Apple) System Information 0.42 % (Apple) AddressBookSourceSync 0.20 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 436 MB (App Store) cloudphotosd 84 MB (Apple) soagent 83 MB (Apple) SiriNCService 70 MB (Apple) Finder 68 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 1 MB / 356 KB (?) SystemUIServer 0 B / 280 B (Apple) universalAccessAuthWarn 0 B / 0 B (Apple) diagnostics_agent 0 B / 0 B (Apple) tccd 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 161 MB Used RAM: 6.53 GB Cached files: 1.31 GB Available RAM: 1.47 GB Swap Used: 256 KB Software Installs (past 30 days): Install Date Name (Version) 2020-01-18 ARMDC Agent Installer 2020-01-18 Pages (8.0) 2020-01-18 Numbers (6.0) 2020-01-18 Keynote (9.0) 2020-01-19 Gatekeeper Configuration Data (181) 2020-01-19 MRTConfigData (1.52) 2020-01-19 XProtectPlistConfigData (2111) 2020-01-19 Adobe Acrobat Reader DC (19.021.20061) 2020-01-25 EtreCheck (5.4.8) Clean up: /Library/LaunchDaemons/com.prey.agent.plist /usr/lib/prey/current/bin/prey Executable not found /Library/LaunchAgents/com.epson.esua.launcher.plist /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent Executable not found /Library/LaunchAgents/com.epson.eventmanager.agent.plist /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Executable not found /Library/LaunchAgents/com.epson.Epson_Low_Ink_Reminder.launcher.plist /Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app/Contents/MacOS/EpsonLowInkReminderAgent Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found /Library/LaunchAgents/com.epson.ews.launcher.plist /Applications/Epson Software/Epson Web Support.app/Contents/MacOS/Epson Web Support Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. 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