EtreCheck version: 5.5.5 (5111) Report generated: 2020-05-19 12:43:40 Download EtreCheck from https://etrecheck.com Runtime: 11:16 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Running macOS 10.15.4, the system began running very slow. After doing a full restore back to a Time Machine backup of 10.15.1, it did not g et back itâ s original performance as before I upgraded. Booting up and getting to the start screen takes much longer, as well as starting up apps or even opening a file results in endless beachballing. Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 3,2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 24 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M390 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 121.12 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 5 volumes) disk2s1 - M*********************s (APFS) [APFS Virtual drive] (Shared - 1.29 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 10.75 GB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 5 volumes) disk2s1 - M*********************s (APFS) [APFS Virtual drive] (Shared - 1.29 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 10.75 GB used) Mounted Volumes: disk2s1 - M*********************s [APFS Virtual drive] 2.12 TB (Shared - 1.29 TB used, 824.57 GB available, 813.44 GB free) APFS Mount point: /System/Volumes/Data disk2s4 - VM [APFS VM] 2.12 TB (Shared - 1.07 GB used, 813.44 GB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 2.12 TB (Shared - 10.75 GB used, 824.57 GB available, 813.44 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en10: iPhone 5 Interface en9: iPhone 4 Interface en5: iPad Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.1 (19B88) Time since boot: About 2 days Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, CleanMyMac, and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.videostream.updater.0.4.0.plist Executable: /Library/Scripts/Videostream/Videostream.update Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.HealthMonitor.plist Executable: ~/Library/Application Support/CleanMyMac X/CleanMyMac X HealthMonitor.app/Contents/MacOS/CleanMyMac X HealthMonitor Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist Executable: /opt/X11/libexec/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.torrents-time.helper.plist Executable: /Library/PrivilegedHelperTools/com.torrents-time.helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist Executable: /opt/X11/libexec/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.ea.origin.ESHelper.plist Executable: /Library/PrivilegedHelperTools/com.ea.origin.ESHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac4.Agent.plist Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac4.Agent Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 15 32-bit Applications: 28 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 156 Apple tasks [Running] 136 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 172 Apple tasks [Running] 127 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-02) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-10) [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2020-03-19) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-21) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-21) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-04-21) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22) [Not Loaded] com.oracle.java.Java-Updater.plist (? 33b18e99 - installed 2017-03-15) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-12-03) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-12-03) [Running] com.videostream.launcher.plist (Groupnotes Inc - installed 2020-04-18) [Loaded] org.macosforge.xquartz.startx.plist (? 8c13f787 - installed 2016-10-26) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.SwitchBoard.plist (? 856489a3 - installed 2016-09-06) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-03-19) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.ea.origin.ESHelper.plist (? e69d1fe1 - installed 2016-09-06) [Running] com.macpaw.CleanMyMac4.Agent.plist (? 6a086eb0 - installed 2019-10-25) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-07-30) [Other] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-05-01) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-04-21) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-07) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-03-15) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-12-03) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-12-03) [Running] com.torrents-time.helper.plist (? 0 - installed 2017-02-07) [Loaded] com.videostream.updater.0.4.0.plist (? b1c61258 - installed 2020-04-18) [Loaded] org.macosforge.xquartz.privileged_startx.plist (? e9b47e8e - installed 2016-10-26) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-09-28) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-01) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-04-10) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-12) [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (? 0 - installed 2019-10-26) User Login Items: [Not Loaded] AmphetamineLoginHelper (App Store - installed 2020-05-19) Modern Login Item /Applications/Amphetamine.app/Contents/Library/LoginItems/AmphetamineLoginHelper.app [Loaded] Boom Helper (App Store - installed 2019-10-25) Modern Login Item /Applications/Boom 3D.app/Contents/Library/LoginItems/BoomHelper.app [Not Loaded] CraftManagerHelper (Tomas Hanacek - installed 2020-05-19) Modern Login Item /Applications/CraftManager.app/Contents/Library/LoginItems/CraftManagerHelper.app [Not Loaded] 9JTH7AWHE6.com.tapbots.Pastebot2Mac.helper (Tapbots - installed 2019-10-25) Modern Login Item /Applications/Pastebot.app/Contents/Library/LoginItems/9JTH7AWHE6.com.tapbots.Pastebot2Mac.helper.app [Not Loaded] ShiftyHelper (Nate Thompson - installed 2020-05-19) Modern Login Item /Applications/Shifty.app/Contents/Library/LoginItems/ShiftyHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2020-05-19) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] StartUpHelper (Spotify - installed 2020-05-19) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-05-19) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] YTD Helper (Greentree Applications SRL - installed 2017-06-23) Modern Login Item /Applications/YTD.app/Contents/Library/LoginItems/YTD Helper.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2017-08-20) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (Hewlett Packard - installed 2017-08-20) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] CopiaHelper (38JYLZ9L26 - installed 2017-08-18) Modern Login Item ~/Downloads/Copia.app/Contents/Library/LoginItems/CopiaHelper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-05-12) AdobePDFViewer: 20.009.20063 (Adobe Systems, Inc. - installed 2020-05-12) JavaAppletPlugin: Java 8 Update 131 build 11 (? - installed 2020-03-07) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2020-03-19) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: BoomAudio: 1.0.2 (Global Delight Technologies Pvt. Ltd - installed 2017-09-08) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Java (? - installed 2017-05-31) Time Machine: Time Machine information not available without Full Drive Access. One local snapshot Oldest local snapshot: 2020-05-19 12:31:47 Last local snapshot: 2020-05-19 12:31:47 Performance: System Load: 1.83 (1 min ago) 1.49 (5 min ago) 1.57 (15 min ago) Nominal I/O speed: 0.14 MB/s File system: 37.05 seconds Write speed: 460 MB/s Read speed: 1777 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 6 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 22.82 % (?) EtreCheck 6.95 % (App Store) trustd 5.07 % (Apple) CoreServicesUIAgent 0.28 % (Apple) Activity Monitor 0.06 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 559 MB (App Store) Activity Monitor 191 MB (Apple) accountsd 129 MB (Apple) Dock 115 MB (Apple) AppleSpell 97 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 135 MB / 2 MB (?) homed 17 KB / 549 B (Apple) assistantd 5 KB / 4 KB (Apple) SystemUIServer 0 B / 1 KB (Apple) routined 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 15.65 GB Used RAM: 6.33 GB Cached files: 2.01 GB Available RAM: 17.67 GB Swap Used: 124 MB Software Installs (past 30 days): Install Date Name (Version) 2020-04-22 Microsoft AutoUpdate 2020-04-30 Slack (4.5.0) 2020-05-01 Malwarebytes for Mac 2020-05-02 Command Line Tools for Xcode (11.4) 2020-05-10 ARMDC Agent Installer 2020-05-12 Adobe Acrobat DC (20.009.20063) 2020-05-13 Microsoft PowerPoint for Mac 2020-05-13 Microsoft Word for Mac 2020-05-13 Microsoft Excel for Mac 2020-05-18 WhatsApp (2.2019.8) 2020-05-19 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report