EtreCheck version: 5.5.4 (5106) Report generated: 2020-04-28 09:54:59 Download EtreCheck from https://etrecheck.com Runtime: 6:14 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Mid 2011) iMac Model: iMac12,1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core 4 RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 BANK 0/DIMM1 - Empty BANK 1/DIMM1 - Empty Video Information: AMD Radeon HD 6750M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - WDC WD5000AAKS-402AA0 500.11 GB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Core Storage Container] 499.25 GB disk1 - Macintosh HD (Journaled HFS+) 498.91 GB (376.53 GB used) disk0s3 - Recovery HD [Recovery] 650 MB disk2 - PNY USB 2.0 FD 123.87 GB External USB 480 Mbit/s USB disk2s1 - B******S (MS-DOS FAT32) 123.84 GB (120.50 GB used) Mounted Volumes: disk1 - Macintosh HD 498.91 GB (376.53 GB used, 322.43 GB available, 122.13 GB free) Journaled HFS+ Mount point: / Encrypted disk2s1 - B******S 123.84 GB (120.50 GB used, 3.33 GB available, 3.32 GB free) MS-DOS FAT32 Mount point: /Volumes/B******S Network: Interface wwan: LG CDMA USB Modem Proxy Auto Discovery Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n Interface fw0: FireWire Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G12034) Time since boot: About 11 hours Configuration Files: File /etc/sysctl.conf exists but not expected Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and AVG Unsigned Files: Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.init.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.update.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist Executable: /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avg.userinit.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist Executable: /Applications/ZipCloud.app/Contents/Resources/Utility.app --args 7 1 Launchd: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist Executable: /Applications/ZipCloud.app/Contents/Resources/Utility.app -n --args 9 -l Running app: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app/Contents/CNSSelectorAgent.app/Contents/MacOS/CNSSelectorAgent Login Item: ~/Downloads/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app Plugin: /Library/Internet Plug-Ins/Default Browser.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Apps: 18 32-bit Applications: 23 32-bit apps Kernel Extensions: /Applications/AVGAntivirus.app AVGFileShield.kext (4.0.0 - SDK 10.12) AVGPacketForwarder.kext (2.1 - SDK 10.12) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 158 Apple tasks [Running] 65 Apple tasks [Killed] 54 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 183 Apple tasks [Running] 70 Apple tasks [Killed] 46 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-11) [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2020-04-14) [Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2020-03-30) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-03-27) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-18) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2020-04-14) [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2020-04-14) [Loaded] com.avg.init.plist (? b7d61217 - installed 2020-03-30) [Loaded] com.avg.uninstall.plist (? 70fb3cd - installed 2020-03-30) [Other] com.avg.update.plist (? 3d634b49 - installed 2020-03-30) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2020-01-21) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2012-06-03) [Other] com.jdibackup.ZipCloud.autostart.plist (? 0 - installed 2015-06-15) [Other] com.jdibackup.ZipCloud.notify.plist (? 0 - installed 2015-06-15) [Other] com.mackeeper.MacKeeper.Helper.plist (? 0 - installed 2015-06-04) [Running] com.spotify.webhelper.plist (? 0 - installed 2020-04-23) User Login Items: [Running] CIJSULAgent (Canon Inc. - installed 2020-01-21) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] CIJSUAgent (Canon Inc. - installed 2020-01-21) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Running] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2020-01-21) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app [Loaded] StartUpHelper (Spotify - installed 2018-05-08) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-20) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] Skitch Helper (? - installed 2013-03-03) Modern Login Item ~/Downloads/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-14) Default Browser: (? - installed 2019-10-23) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-02-08) CouponPrinter-FireFox_v2: Version 1.1.6 (? - installed 2011-09-20) AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2020-02-08) Flash Player: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-14) PepperFlashPlayer: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-15) Unity Web Player: UnityPlayer version 5.3.1f1 (? - installed 2015-12-20) Silverlight: 5.1.50901.0 (? - installed 2017-09-21) DirectorShockwave: 11.6.3r633 (? - installed 2011-10-28) JavaAppletPlugin: 15.0.1 (Apple - installed 2014-09-10) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-04-01) iSightAudio: 7.7.3 (Apple - installed 2020-04-01) AirPlay: 2.0 (Apple - installed 2020-04-01) AppleAVBAudio: 683.1 (Apple - installed 2020-04-01) BridgeAudioSP: 4.69.2 (Apple - installed 2020-04-01) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-04-01) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-03-27) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.24 (1 min ago) 1.64 (5 min ago) 1.77 (15 min ago) Nominal I/O speed: 0.47 MB/s File system: 75.22 seconds Write speed: 37 MB/s Read speed: 50 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 9 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 36.21 % (?) trustd 9.78 % (Apple) EtreCheck 4.82 % (App Store) CoreServicesUIAgent 0.46 % (Apple) AdobeResourceSynchronizer 0.13 % (Adobe Systems, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 423 MB (App Store) AppleSpell 75 MB (Apple) Safari 59 MB (Apple) Mail 52 MB (Apple) App Store 39 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 10 MB / 226 KB (?) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) CanonIJExtendedSurveyLaunchAgent.app 0 B / 0 B (Canon Inc.) mediaremoteagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 16 MB Used RAM: 3.26 GB Cached files: 746 MB Available RAM: 762 MB Swap Used: 41 MB Software Installs (past 30 days): Install Date Name (Version) 2020-04-01 Security Update 2020-002 (10.13.6) 2020-04-03 MRTConfigData (1.58) 2020-04-14 AVGHUB 2020-04-14 Adobe Flash Player 2020-04-15 Adobe Pepper Flash Player 2020-04-18 XProtectPlistConfigData (2119) 2020-04-28 EtreCheck (5.5.4) Clean up: ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist /Applications/ZipCloud.app/Contents/Resources/Utility.app Executable not found ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist /Applications/ZipCloud.app/Contents/Resources/Utility.app Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report