EtreCheckPro version: 6.3.1 (6D012) Report generated: 2020-09-17 09:08:21 Download EtreCheckPro from https://etrecheck.com Runtime: 24:11 Performance: Poor Problem: Beachballing Description: The computer has been running slow for weeks, both online and just ope ning documents, running Etrecheck, etc. Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,1 2.70 GHz Quad-Core Intel Core i5 (i5-4570R) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: Intel Iris Pro - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 572.69 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 6.44 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.33 GB used) disk2 - WD My Passport 259B 3.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - M*********************e (Journaled HFS+) 3.00 TB (1.35 TB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 572.69 GB used, 417.31 GB available, 408.71 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 1000.00 GB (Shared - 529 MB used, 408.71 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 6.44 GB used, 408.71 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.33 GB used, 417.31 GB available, 408.71 GB free) APFS Mount point: / Read-only: Yes disk2s2 - M*********************e 3.00 TB (1.35 TB used, 1.65 TB free) Journaled HFS+ Mount point: /Volumes/M*********************e Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 8.47 GB available File sharing: Enabled System Software: macOS Catalina 10.15.6 (19G2021) Time since boot: About 3 days Notifications: EtreCheckPro 2.app one notification CleanMyMac X.app one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple File sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/.dat.nosync017c.nZLvBw Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Launchd config file is hidden - possibly adware Launchd: /Library/LaunchDaemons/com.ea.origin.ESHelper.plist Executable: /Library/PrivilegedHelperTools/com.ea.origin.ESHelper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.ea.origin.WebHelper.plist Executable: /Applications/Origin.app/Contents/Library/LaunchServices/com.ea.origin.WebHelper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.Chrome.framework.plist Executable: /Applications/Google Chrome.app/Contents/Versions/53.0.2785.116/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper --type=service Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.fitbit.galileod.plist Executable: /Library/Application Support/Fitbit Connect/galileod Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/nplastpass.plugin Plugin: /Library/Internet Plug-Ins/npMotive.plugin Plugin: ~/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin Apps: 16 32-bit Applications: 2 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 158 Apple tasks [Running] 136 Apple tasks [Other] 3 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 186 Apple tasks [Running] 116 Apple tasks [Other] 2 Apple tasks Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-08-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-08-21) Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.ea.origin.ESHelper.plist (? e69d1fe1 - installed 2016-11-22) [Running] com.fitbit.galileod.plist (? 485714a8 - installed 2016-08-09) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-08-21) User Launch Agents: [Not Loaded] .dat.nosync017c.nZLvBw (? 0 - installed 2016-01-31) [Loaded] com.ea.origin.WebHelper.plist (? 0 - installed 2016-11-22) [Loaded] com.google.Chrome.framework.plist (? 0 - installed 2020-09-14) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-09-14) User Login Items: [Not Loaded] StartUpHelper (Spotify - installed 2020-01-06) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-20) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-10-17) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2018-12-20) Modern Login Item ~/Desktop/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app Internet Plug-ins: Silverlight: 5.1.30514.0 (? - installed 2014-07-25) nplastpass: 3.1.21 (? - installed 2014-07-15) npMotive: 1.0.0 (? - installed 2015-01-22) ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-14) User Internet Plug-ins: ZoomUsPlugIn: 4.6.9 (19273.0402) (Zoom Video Communications, Inc. - installed 2020-04-03) Google Earth Web Plug-in: 7.1 (? - installed 2013-10-07) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-05-18) Backup: Auto backup: Yes Volumes being backed up: Destinations: M*********************e [Local] (Last used) Total size: 3.00 TB Total number of backups: 167 Oldest backup: 2016-10-29 13:17:26 Last backup: 2020-09-16 19:51:54 8 local snapshots Oldest local snapshot: 2020-09-16 08:42:56 Last local snapshot: 2020-09-17 08:31:20 Performance: System Load: 2.80 (1 min ago) 2.46 (5 min ago) 2.46 (15 min ago) Nominal I/O speed: 1.18 MB/s File system: 46.75 seconds Write speed: 44 MB/s Read speed: 43 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 5 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) AddressBookManager 26.30 % (Apple) Google Chrome Helper (Renderer) (20) 5.26 % (Google, Inc.) IMDPersistenceAgent 4.98 % (Apple) WindowServer 3.94 % (Apple) EtreCheckPro 3.80 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (21) 1.59 GB (Google, Inc.) mds 453 MB (Apple) EtreCheckPro 275 MB (Etresoft, Inc.) kernel_task 204 MB (Apple) Google Chrome 170 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 34 MB / 3 MB (Apple) apsd 1 MB / 1 MB (Apple) netbiosd 401 KB / 137 KB (Apple) usbmuxd 89 KB / 67 KB (Apple) assistantd 7 KB / 6 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (Renderer) (21) 7 (Google, Inc.) WindowServer 3 (Apple) Google Chrome Helper (GPU) 1 (Google, Inc.) photoanalysisd 1 (Apple) HP Device Monitor 1 (HP Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 26 MB Used RAM: 6.48 GB Cached files: 1.49 GB Available RAM: 1.52 GB Swap Used: 347 MB Software Installs (past 30 days): Install Date Name (Version) 2020-08-20 MRTConfigData (1.66) 2020-08-26 iMovie (10.1.15) 2020-09-01 Full Deck Solitaire (1.86) 2020-09-09 XProtectPlistConfigData (2130) 2020-09-16 Safari (14.0) Clean up: ~/Library/LaunchAgents/.dat.nosync017c.nZLvBw ~/Library/Application Support/Spotify/SpotifyWebHelper Executable not found End of report