EtreCheckPro version: 6.7 (67009) Report generated: 2022-08-16 22:33:14 Download EtreCheckPro from https://etrecheck.com Runtime: 35:37 Performance: Poor Problem: Computer is too slow Description: On restarting the Mac, it can take 5 minutes to start up and render th e 40 or so files on the desktop. Programmes take several minutes to open and often crash before opening . Web pages take a long time to open - several minutes for the simplest of pages that have been loaded before. Likewise, trying to open Word or Excel files from Finder takes several minutes. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Hard drive too slow - The hard drive in this computer is too slow. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Late 2015) iMac Model: iMac16,1 1.6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - M******************* - Data (APFS) [APFS Virtual drive] (278.99 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (172 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.06 GB used) disk1s4 - VM (APFS) [APFS VM] (5.37 GB used) disk1s5 - Macintosh HD (APFS) (11.31 GB used) disk1s6 - Macintosh HD - Data (APFS) (11.26 GB used) Mounted Volumes: disk1s1 - M******************* - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 278.99 GB Shared values Size: 1000.00 GB Free: 691.63 GB Available: 695.61 GB disk1s3 - Recovery [Recovery] Filesystem: APFS Mount point: /Volumes/Recovery Used: 1.06 GB Shared values Size: 1000.00 GB Free: 691.63 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /private/var/vm Used: 5.37 GB Shared values Size: 1000.00 GB Free: 691.63 GB disk1s5 - Macintosh HD Filesystem: APFS Mount point: /Volumes/Macintosh HD Used: 11.31 GB Shared values Size: 1000.00 GB Free: 691.63 GB Available: 691.64 GB disk1s6 - Macintosh HD - Data Filesystem: APFS Mount point: / Read-only: Yes Used: 11.26 GB Shared values Size: 1000.00 GB Free: 691.63 GB Available: 695.61 GB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 17.70 GB available System Software: macOS Catalina 10.15.7 (19H2026) Time since boot: About 17 days Notifications: CleanMyMac X.app one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Apps: 3 Old Applications: 15 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 162 Apple tasks [Running] 138 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 156 Apple tasks [Running] 143 Apple tasks Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-07-30) [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-07-30) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-07-30) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-07-30) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-07-30) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-07-30) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2022-07-30) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2022-07-30) [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2022-07-30) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-07-30) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-07-30) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-07-30) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2022-07-30) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2022-07-30) User Launch Agents: [Loaded] com.cisco.videoguard7.plist (Cisco Video Technologies Israel Ltd - installed 2021-01-14) [Loaded] com.cisco.videoguard7.uninstall.plist (Not signed - installed 2021-01-14) [Other] com.cisco.videoguardmonitor.plist (Cisco Video Technologies Israel Ltd - installed 2021-01-14) [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-04-19) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-04-19) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2022-06-27) User Login Items: [Running] CIJSULAgent (Canon Inc. - installed 2022-01-05) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] CIJSUAgent (Canon Inc. - installed 2022-01-05) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Running] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2022-01-05) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2022-08-12) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Not Loaded] Autoupdate (MacPaw Inc. - installed 2022-08-12) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2022-08-12) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-07-30) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-07-30) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] Mail (Apple - installed 2021-01-14) Application /System/Applications/Mail.app [Not Loaded] StartUpHelper (Spotify - installed 2021-01-14) Modern Login Item /Users/***/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2022-07-30) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2022-07-30) Backup: Auto backup: Yes Volumes being backed up: Macintosh HD - Data: Disk size: 1000.00 GB - Disk used: 308.36 GB Destinations: S************* [Local] (Last used) Total size: 1.00 TB Total number of backups: 5 Oldest backup: 2021-01-13 22:08:46 Last backup: 2021-03-01 21:00:55 One local snapshot Oldest local snapshot: 2022-08-16 21:41:23 Last local snapshot: 2022-08-16 21:41:23 Performance: System Load: 1.92 (1 min ago) 2.16 (5 min ago) 2.06 (15 min ago) Nominal I/O usage: 0.62 MB/s File system: 73.51 seconds Write speed: 31 MB/s Read speed: 34 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 4 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 9.42 % (Apple) EtreCheckPro 7.14 % (Etresoft, Inc.) kernel_task 6.88 % (Apple) photoanalysisd 1.88 % (Apple) photolibraryd 1.06 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 540 MB (Etresoft, Inc.) MTLCompilerService (13) 198 MB (Apple) Google Chrome 171 MB (Google LLC) mds_stores 122 MB (Apple) Google Chrome Helper (GPU) 103 MB (Google LLC) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 11 MB / 2 MB (Apple) netbiosd 207 KB / 97 KB (Apple) apsd 74 KB / 202 KB (Apple) rapportd 59 KB / 41 KB (Apple) SystemUIServer 0 B / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) deleted 10 (Apple) WindowServer 3 (Apple) accountsd 1 (Apple) trustd (6) 1 (Apple) photoanalysisd 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 27 MB Used RAM: 5.56 GB Cached files: 2.42 GB Available RAM: 2.44 GB Swap Used: 327 MB Software Installs (past 60 days): Install Date Name (Version) 2022-06-27 macOS Catalina Security Update 2022-004 (10.15.7) 2022-06-27 Canon Inkjet Printer Software Update (3.4) 2022-07-03 XProtectPlistConfigData (2161) 2022-07-13 Microsoft AutoUpdate (4.49.22070801) 2022-07-16 Microsoft Outlook (16.63.22070801) 2022-07-20 Microsoft Excel (16.63.22071301) 2022-07-20 Microsoft OneNote (16.63.22071301) 2022-07-20 Microsoft PowerPoint (16.63.22071401) 2022-07-22 Microsoft Word (16.63.22071301) 2022-07-30 Adobe Acrobat Reader DC (22.001.20169) (22.001.20169) 2022-07-30 macOS Catalina Security Update 2022-005 (10.15.7) 2022-07-30 Safari (15.6) 2022-08-02 MRTConfigData (1.93) 2022-08-02 macOS Monterey (12.5) 2022-08-08 XProtectPayloads (68) 2022-08-10 Adobe Acrobat Reader DC (22.002.20191) (22.002.20191) Diagnostics Information (past 7-30 days): 2022-08-16 21:46:10 com.apple.Safari.History High CPU Use Executable: /Library/Apple/*/SafariShared.framework/Versions/A/XPCServices/com.apple.Safari.History.xpc/Contents/MacOS/com.apple.Safari.History 2022-08-15 12:08:01 TrustedPeersHelper Crash (5 times) Executable: /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/TrustedPeersHelper.xpc/Contents/MacOS/TrustedPeersHelper Details: dyld3 mode End of report