EtreCheck version: 5.0.9 (5A020) Report generated: 2018-12-01 17:37:09 Download EtreCheck from https://etrecheck.com Runtime: 12:16 Performance: Poor Problem: Other problem Description: iMac is suddenly crashing, as if the power had gone out; can only be restarted if I also reset the power bar. Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has an older, mechanical hard disk that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems. Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps that may have problems in the future. Abnormal shutdown - Your machine shut down abnormally. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 1 3.8 GHz Intel Core i5 (i5-7600K) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 2400 ok BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR4 2400 ok BANK 1/DIMM1 - Empty Video Information: Radeon Pro 580 - VRAM: 8192 MB iMac 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 121.02 GB disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Container] 2.00 TB disk2 [APFS Virtual drive] 2.00 TB (Shared by 4 volumes) disk2s1 - Macintosh HD (APFS) (Shared - 958.70 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 513 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk3 - Seagate Expansion 3.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - S***********************************e (Journaled HFS+) 3.00 TB (952.48 GB used) disk5 - JetFlash Transcend 32GB 31.59 GB External USB 5 Gbit/s USB disk5s1 - T*******0 (MS-DOS FAT32) 31.59 GB (13.20 GB used) disk6 - BUFFALO HD-PNFU3 2.00 TB External USB 5 Gbit/s USB disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk6s2 - V*************************) (Journaled HFS+) 2.00 TB (1.61 TB used) Mounted Volumes: disk2s1 - Macintosh HD 2.00 TB (1.04 TB free) APFS Mount point: / disk2s4 - VM [APFS VM] (Shared - 3.22 GB used) APFS Mount point: /private/var/vm disk3s2 - S***********************************e 3.00 TB (2.05 TB free) Journaled HFS+ Mount point: /Volumes/S***********************************e disk5s1 - T*******0 31.59 GB (18.38 GB free) MS-DOS FAT32 Mount point: /Volumes/T*******0 disk6s2 - V*************************) 2.00 TB (393.38 GB free) Journaled HFS+ Mount point: /Volumes/V*************************) Network: Interface en0: Ethernet Interface en6: iPhone Interface en5: iPad Interface en1: AirPort 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 29.40 GB available System Software: macOS Mojave 10.14.1 (18B75) Time since boot: About an hour Security: System Status Gatekeeper Enabled System Integrity Protection Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.sharpcast.xfsmond.plist Executable: /Library/Application Support/SugarSync/scxfsmond -log error -launchd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/ca.indev.MailTagsHelper.agent.plist Executable: ~/Library/Application Support/Indev/MailTagsHelper.app/Contents/MacOS/MailTagsHelper Details: Exact match found in the whitelist - probably OK 32-bit Applications: 123 32-bit apps Kernel Extensions: /Applications/AppleTools (Chinese)/畫面錄影.app [Not Loaded] VaraAudio.kext (1.0.1) /Applications/Toast 11 Titanium/Spin Doctor.app [Not Loaded] Terminus.kext (4) /Applications/Toast Titanium.app [Not Loaded] TDIXController.kext (2.0) /Library/Application Support/WiTopia [Not Loaded] tap.kext (SparkLabs Pty Ltd, 1.2) [Not Loaded] tun10.7.kext (SparkLabs Pty Ltd, 1.2) /System/Library/Extensions [Not Loaded] LogitechHIDDevices.kext (2.6.0) [Not Loaded] RoxioBluRaySupport.kext (1.1.6) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 176 Apple tasks [Running] 107 Apple tasks System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 176 Apple tasks [Running] 118 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.oracle.java.Java-Updater.plist (? 6f59be03 - installed 2018-04-16) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-10-15) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2011-06-26) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2017-04-27) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2017-01-24) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18) [Loaded] uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-09-20) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-10-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-10-15) [Loaded] net.witopia.WiTopiaHelper.plist (SparkLabs Pty Ltd - installed 2015-07-19) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-04-16) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-10-24) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-09-10) [Loaded] com.sharpcast.xfsmond.plist (? 8ba213a8 - installed 2017-06-17) [Loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2018-11-20) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-10-25) [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2018-02-19) [Loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2018-11-29) [Running] ca.indev.MailTagsHelper.agent.plist (? 0 - installed 2013-09-06) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-07-01) User Login Items: AirPort Base Station Agent.app (Apple - installed 2018-09-21) (/System/Library/CoreServices/AirPort Base Station Agent.app) BetterTouchTool.app (Andreas Hegenberg - installed 2018-09-30) (/Applications/BetterTouchTool.app) EvernoteHelper.app (Evernote - installed 2018-11-20) (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app) Plex Media Server.app (Plex Inc. - installed 2018-06-08) (/Applications/Plex Media Server.app) System Events.app (Apple - installed 2018-11-13) (/System/Library/CoreServices/System Events.app) System Preferences.app (Apple - installed 2018-11-13) (/Applications/System Preferences.app) Internet Plug-ins: Flip4Mac WMV Plugin: 2.3.2.6 (installed 2010-02-20) FlashPlayer-10.6: 25.0.0.171 (installed 2017-06-11) QuickTime Plugin: 7.7.3 (installed 2018-11-13) Flash Player: 25.0.0.171 (installed 2017-06-11) EPPEX Plugin: 10.0 (installed 2016-05-23) iPhotoPhotocast: 7.0 (installed 2010-04-20) OfficeLiveBrowserPlugin: 12.2.3 (installed 2010-04-22) Silverlight: 5.1.41105.0 (installed 2016-01-07) JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-04-16) User Internet Plug-ins: Picasa: 1.0 (installed 2009-07-30) RealPlayer Plugin: 3rd Party Preference Panes: Cameras (installed 2010-04-24) Déjà Vu (installed 2010-12-13) Flash Player (installed 2017-04-27) Flip4Mac WMV (installed 2010-02-20) FUSE for OS X (OSXFUSE) (installed 2013-11-24) Java (installed 2017-12-20) Perian (installed 2011-07-24) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.54 (1 min ago) 1.54 (5 min ago) 1.47 (15 min ago) Nominal I/O speed: 0.00 MB/s File system: 104.66 seconds Write speed: 98 MB/s Read speed: 109 MB/s CPU Usage: Type Overall Individual cores System 3 % 6 % 2 % 2 % 1 % User 4 % 5 % 4 % 3 % 3 % Idle 93 % 89 % 94 % 95 % 96 % Top Processes by CPU: Process (count) Source CPU Location Console Apple 10.40 % diagnosticd Apple 4.68 % ScreenSaverEngine Apple 4.17 % WindowServer Apple 3.94 % EtreCheckPro Etresoft, Inc. 3.08 % Top Processes by Memory: Process (count) Source RAM usage Location EtreCheckPro Etresoft, Inc. 620 MB Console Apple 356 MB ScreenSaverEngine Apple 270 MB Finder Apple 178 MB Safari Apple 147 MB Top Processes by Network Use: Process Source Input Output Location mDNSResponder Apple 7 MB 155 KB apsd Apple 24 KB 29 KB rapportd Apple 21 KB 6 KB netbiosd Apple 810 B 558 B SystemUIServer Apple 0 B 64 B Virtual Memory Information: Available RAM 3.80 GB Free RAM 2.60 GB Used RAM 4.20 GB Cached files 1.20 GB Swap Used 152 MB Software Installs (past 30 days): Name Version Install Date Keynote 8.0 2018-11-12 Pages 7.0 2018-11-12 Numbers 5.0 2018-11-12 SuperDuper! 3.2.4 2018-11-18 LINE 5.11.2 2018-11-21 Diagnostics Information (past 7 days): 2018-12-01 16:07:46 Last Shutdown Cause: 0 - Power loss 2018-12-01 12:52:43 Microsoft Excel.app Hang /Applications/Microsoft Excel.app 2018-11-27 18:27:16 OpenOffice.app CPU /Applications/OpenOffice.app 2018-11-27 16:45:16 logd Crash /usr/libexec/logd dyld3 mode BUG IN LIBTRACE: Bad timesync db entry, file rotated 2018-11-26 18:14:09 Safari.app Hang (3 times) /Applications/Safari.app End of report