EtreCheck version: 5.5.4 (5106) Report generated: 2020-04-13 22:26:22 Download EtreCheck from https://etrecheck.com Runtime: 1:52 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: FaceTime camera not working. No feed showing, just a blank, black scre en. No green LED light showing. All other suggested solutions have bee n tried. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, 2019) iMac Model: iMac19,1 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 40 RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - 16 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - 16 GB DDR4 2667 Video Information: Radeon Pro 570X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 279.07 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.09 GB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Container] 27.55 GB Mounted Volumes: disk2s1 - M************ Data [APFS Virtual drive] 1.03 TB (Shared - 279.07 GB used, 735.31 GB available, 732.26 GB free) APFS Mount point: /System/Volumes/Data disk2s4 - VM [APFS VM] 1.03 TB (Shared - 1 MB used, 732.26 GB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 1.03 TB (Shared - 11.09 GB used, 735.31 GB available, 732.26 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E287) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK 32-bit Applications: 11 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 175 Apple tasks [Running] 122 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 186 Apple tasks [Running] 117 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-10) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2020-03-24) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-11-08) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-11-08) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-04-09) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-03-19) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-03-24) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-11-08) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-09) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-09) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-03-19) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-10-14) User Launch Agents: [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-11-07) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-11-07) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-12) User Login Items: [Not Loaded] LaunchHelper (App Store - installed 2019-11-07) Modern Login Item /Applications/Memory Diag.app/Contents/Library/LoginItems/LaunchHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-04-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-04-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2019-11-25) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-03-19) AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-03-19) ZoomUsPlugIn: 4.6.11 (20561.0413) (Zoom Video Communications, Inc. - installed 2020-04-13) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2020-03-24) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Time Machine: Time Machine Not Configured! Performance: System Load: 1.31 (1 min ago) 1.58 (5 min ago) 1.14 (15 min ago) Nominal I/O speed: 5.71 MB/s File system: 19.53 seconds Write speed: 887 MB/s Read speed: 1479 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 4 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 28.67 % (?) EtreCheck 8.61 % (App Store) mdworker 4.07 % (Apple) Google Chrome 0.58 % (Google, Inc.) trustd 0.31 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 557 MB (App Store) Dropbox 309 MB (Dropbox, Inc.) Google Chrome 174 MB (Google, Inc.) Creative Cloud 95 MB (Adobe Systems, Inc.) Finder 78 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 999 KB / 42 KB (?) Dropbox 118 KB / 211 KB (Dropbox, Inc.) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 40 GB Free RAM: 31.04 GB Used RAM: 6.98 GB Cached files: 1.98 GB Available RAM: 33.02 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-19 Microsoft AutoUpdate 2020-03-19 Adobe Acrobat DC (20.006.20042) 2020-03-28 macOS Catalina (10.15.4) 2020-04-09 XProtectPlistConfigData (2118) 2020-04-09 macOS Catalina 10.15.4 Supplemental Update 2020-04-09 MRTConfigData (1.58) 2020-04-13 Zoom (4.6.20561.0413) 2020-04-13 EtreCheck (5.5.4) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report