EtreCheckPro version: 6.8.4 (68040) Report generated: 2024-04-22 21:51:50 Download EtreCheckPro from https://etrecheck.com Runtime: 3:15 Performance: Excellent Problem: Computer is restarting Description: computer keeps randomly restarting on me Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Supported iMac Model: iMac18,3 4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core 40 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (2.45 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.15 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.16 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (9.33 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.33 GB used) disk2s6 - Update (APFS) (10 MB used) disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 3.00 TB disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (2.45 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.15 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.16 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (9.33 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.33 GB used) disk2s6 - Update (APFS) (10 MB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 2.45 TB Shared values Size: 3.12 TB Free: 652.11 GB Available: 667.65 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.15 GB Shared values Size: 3.12 TB Free: 652.11 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 2.15 GB Shared values Size: 3.12 TB Free: 652.11 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.33 GB Shared values Size: 3.12 TB Free: 652.11 GB Available: 667.65 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 10 MB Shared values Size: 3.12 TB Free: 652.11 GB USB: USB30Bus Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface en5: iPhone System Software: macOS Ventura 13.6.6 (22G630) Time since boot: About 10 hours Notifications: EtreCheckPro.app 4 notifications Google Chrome.app one notification Google Chrome Helper (Alerts).app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Apps: 6 System Extensions: [Not Loaded] Malwarebytes Engine - version 5.1.3 (Malwarebytes Corporation - 2024-04-16) Application: /Applications/Malwarebytes.app - version 5.1.3 (Malwarebytes Corporation - 2024-04-16) Description: The Malwarebytes Engine extension manages your connection to the Malwarebytes VPN service. Kernel Extensions: /Library/Extensions [Not Loaded] jawbone.kext - com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 184 Apple tasks [Running] 166 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 203 Apple tasks [Running] 174 Apple tasks Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-03-15) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-03-15) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-04-16) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-01-16) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Running] com.backblaze.bzserv.plist (Backblaze - installed 2024-04-01) Executable: /Applications/Backblaze.app/Contents/MacOS/bzserv [Not Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-04-14) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2024-01-16) [Not Loaded] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2024-04-16) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i Malwarebytes-Mac-5.1.3.1124.pkg [Not Loaded] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2024-04-16) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Not signed - installed 2019-01-18) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-04-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-04-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2024-01-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-03-15) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-04-16) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-01-16) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-03-26) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.apple.dt.xcode.xcbackgrounddownloader.plist (Apple - installed 2023-12-10) Command: /Applications/Xcode.app/Contents/Developer/usr/bin/xcodebuild -downloadAllPreviouslySelectedPlatforms Location: /Applications/Xcode.app [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-01-16) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-01-16) [Not Loaded] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2024-04-16) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-04-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-04-16) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-01-05) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-03-26) Command: /usr/bin/open -a '/Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app' [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2024-04-22) Executable: /Library/Backblaze.bzpkg/bzbmenu.app/Contents/MacOS/bzbmenu [Not Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-01-23) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2024-04-04) Application /Applications/Dropbox.app [Not Loaded] FlycutHelper (App Store - installed 2021-02-26) Modern Login Item /Applications/Flycut.app/Contents/Library/LoginItems/FlycutHelper.app [Running] Google Chrome (Google LLC - installed 2024-04-22) Application /Applications/Google Chrome.app [Not Loaded] magnetLauncher (App Store - installed 2023-12-14) Modern Login Item /Applications/Magnet.app/Contents/Library/LoginItems/magnetLauncher.app [Not Loaded] ScreenshotMenuHelper (App Store - installed 2021-02-26) Modern Login Item /Applications/ScreenshotMenu.app/Contents/Library/LoginItems/ScreenshotMenuHelper.app Applications: 533 apps 71 x86-only apps 7 unsigned apps App Extensions: Photo editing extensions: Pixelmator Retouch - /Applications/Pixelmator.app Pixelmator Distort - /Applications/Pixelmator.app File providers: Dropbox - /Applications/Dropbox.app Share services: Dropbox Transfer - /Applications/Dropbox.app OneNote - /Applications/Microsoft OneNote.app PDF Squeezer - /Applications/PDF Squeezer.app Finder sync extensions: Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Dropbox Finder Extension - /Applications/Dropbox.app Action services: Repair Tool - /Applications/Pixelmator.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): PixelmatorLook - /Applications/Pixelmator.app com.pixelmator.pxm *.pxm DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps Internet Plug-ins: npgtpo3dautoplugin: 0.1.44.29 (? - installed 2024-01-16) Silverlight: 5.1.20913.0 (? - installed 2024-01-16) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-04-16) SharePointBrowserPlugin: 14.5.4 (? - installed 2024-01-16) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-10-28) 3rd Party Preference panels: Backblaze Settings Launcher (Backblaze - installed 2024-02-09) Backup: Time Machine Not Configured! Performance: System Load: 2.82 (1 min ago) 2.74 (5 min ago) 3.01 (15 min ago) Nominal I/O usage: 0.17 MB/s File system: 23.68 seconds Write speed: 536 MB/s Read speed: 2864 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 11.40 % (Etresoft, Inc.) WindowServer 3.88 % (Apple) Google Chrome Helper (Renderer) (17) 3.72 % (Google LLC) Google Chrome 1.32 % (Google LLC) kernel_task 1.00 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (17) 2.83 GB (Google LLC) EtreCheckPro 1.17 GB (Etresoft, Inc.) Creative Cloud UI Helper (Renderer) 630 MB (Adobe Inc.) Google Chrome 469 MB (Google LLC) Finder 295 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 13 MB / 45 KB (Apple) apsd 223 KB / 301 KB (Apple) com.apple.geod 145 KB / 4 KB (Apple) trustd 47 KB / 3 KB (Apple) rapportd 10 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (Renderer) (17) 3 (Google LLC) WindowServer 3 (Apple) Google Chrome Helper (GPU) 1 (Google LLC) launchd 0 (Apple) Google Chrome 0 (Google LLC) Virtual Memory Information: Physical RAM: 40 GB Free RAM: 16.12 GB Used RAM: 11.56 GB Cached files: 12.31 GB Available RAM: 28.44 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-03-13 GarageBand (10.4.11) 2024-03-15 ARMDC Agent Installer (1.0.0) 2024-03-27 XProtectPlistConfigData (2191) 2024-04-02 XProtectPayloads (130) 2024-04-03 Numbers (14.0) 2024-04-03 Keynote (14.0) 2024-04-03 Pages (14.0) 2024-04-13 Safari (17.4.1) 2024-04-13 macOS 13.6.6 (13.6.6) 2024-04-13 Photo Content Themes (53.0.0.0) 2024-04-16 Malwarebytes for Mac (1.0) 2024-04-16 Microsoft AutoUpdate (4.70.24041420) 2024-04-16 Microsoft OneNote (16.84.24041420) Diagnostics Information (past 60 days): 2024-04-22 21:34:17 CCXProcess Crash (22 times) First occurrence: 2024-04-16 09:19:14 Executable: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app 2024-04-22 11:34:10 Kernel Panic (4 times) First occurrence: 2024-04-17 13:47:04 Details: panic(cpu 6 caller 0xffffff8015ba0941): userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds Panicked task 0xffffff9fb4722258: 4 threads: pid 122: watchdogd 2024-04-22 10:29:22 bluetoothd Crash (150 times) First occurrence: 2024-04-17 12:46:56 Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called 2024-04-22 08:50:19 Creative Cloud Helper Crash (142 times) First occurrence: 2024-04-18 19:16:12 Executable: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud Helper.app Details: CoreFoundation: *** CFRelease() called with NULL *** 2024-04-21 15:37:03 Creative Cloud Crash (2 times) Executable: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app Details: CoreFoundation: *** CFRelease() called with NULL *** 2024-04-20 04:43:54 Kernel Panic (8 times) First occurrence: 2024-04-18 09:09:04 Details: panic(cpu 2 caller 0xffffff800bda0941): userspace watchdog timeout: no successful checkins from logd in 120 seconds Panicked task 0xffffff8b7d250bf8: 4 threads: pid 122: watchdogd 2024-04-19 17:33:24 node Crash (3 times) First occurrence: 2024-04-17 20:09:44 Executable: /Library/Application Support/Adobe/Creative Cloud Libraries/CCLibrary.app 2024-04-19 12:44:23 WindowServer Crash (8 times) Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2024-04-19 06:40:27 EtreCheckPro.app High CPU Use (2 times) First occurrence: 2024-04-19 06:42:35 Executable: /Volumes/VOLUME/*/EtreCheckPro.app 2024-04-18 18:50:21 configd Crash (2 times) Executable: /usr/libexec/configd 2024-04-16 13:42:04 /Library/Logs/DiagnosticReports/.configd-2024-04-16-134204.ips Crash (4 times) 2024-04-16 09:43:28 RTProtectionDaemon.app High CPU Use First occurrence: 2024-04-16 09:45:12 Executable: /Library/Application Support/Malwarebytes/*/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app 2024-04-15 20:45:32 /Library/Logs/DiagnosticReports/.logd-2024-04-15-204532.ips Crash (2 times) 2024-04-10 10:18:19 Creative Cloud Helper Crash (2 times) Executable: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud Helper.app Details: CoreFoundation: *** CFRelease() called with NULL *** End of report