EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-04-29 18:32:16 Download EtreCheckPro from https://etrecheck.com Runtime: 3:07 Performance: Excellent Problem: Beachballing Description: iMac crashes and has to restart. After it restarts and I login, it â Be achballsâ forever, and I have to force shutdown with the power button. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3.6 GHz Quad-Core Intel Core i3 (i3-8100) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2400 Video Information: Radeon Pro 555X - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 23.81 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 23.81 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 199.71 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 429 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s6 - Update (APFS) (Shared - 115 MB used) Mounted Volumes: disk1s1 [APFS Container] 499.96 GB (Shared - 23.81 GB used, 271.90 GB free) APFS Mount point: /System/Volumes/Update/mnt1 Partitions: disk1s1s1 disk1s1s1 - Macintosh HD [APFS Snapshot] 499.96 GB (Shared - 23.81 GB used, 298.38 GB available, 271.90 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 499.96 GB (Shared - 199.71 GB used, 298.38 GB available, 271.90 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Preboot [APFS Preboot] 499.96 GB (Shared - 429 MB used, 271.90 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 499.96 GB (Shared - 3.22 GB used, 271.90 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 499.96 GB (Shared - 115 MB used, 271.90 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.41 TB available System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: About an hour Notifications: WhatsApp.app 3 notifications Avid Link.app 8 notifications Loopback.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avid.interplay.editorbroker.plist Executable: ./RunAvidEditorBroker.bash /Applications/Avid/EditorTranscode/DBScript 0 Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avira.security.uninstalld.plist Executable: /Library/Application Support/Avira Security/uninstaller.sh Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avid.interplay.editortranscodestatus.plist Executable: ./AvidEditorTranscodeStatusMac.bash /Applications/Avid/EditorTranscode/rnc-central 0 Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin Plugin: /Library/Audio/Plug-Ins/HAL/InstantOn.driver System Extensions: [Running] Avira Scan Service - version 4.6.1 (Avira Operations GmbH & Co. KG - 2021-03-30) Application: /Applications/Avira Security.app - version 4.6.1 (Avira Operations GmbH & Co. KG - 2021-03-30) Description: Provides the Antivirus Scans and Protections Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 165 Apple tasks [Running] 147 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 178 Apple tasks [Running] 146 Apple tasks [Other] One Apple task Launch Agents: [Loaded] com.adobe.ElementsAutoCreator-18.0.plist (Adobe Systems, Inc. - installed 2020-08-02) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-24) [Loaded] com.avid.avidlink.plist (Avid Technology Inc - installed 2020-10-24) [Running] com.avid.backgroundservicesmanager.plist (Avid Technology Inc - installed 2020-12-17) [Loaded] com.avid.dmfsupportsvc.plist (Avid Technology Inc - installed 2020-04-17) [Loaded] com.avid.interplay.dmfservice.plist (Avid Technology Inc - installed 2020-04-17) [Loaded] com.avid.interplay.editortranscode.plist (Avid Technology Inc - installed 2021-01-15) [Loaded] com.avid.transcodeserviceworker.plist (Avid Technology Inc - installed 2021-01-15) [Running] com.avira.security.UIAgent.plist (Avira Operations GmbH & Co. KG - installed 2021-03-18) [Running] com.avira.security.statusmenu.plist (Avira Operations GmbH & Co. KG - installed 2021-03-18) [Loaded] com.avira.security.updater.plist (Avira Operations GmbH & Co. KG - installed 2021-03-18) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-14) [Loaded] com.paceap.eden.licensed.agent.plist (PACE Anti-Piracy, Inc. - installed 2019-11-04) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-10-15) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-10-15) Launch Daemons: [Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-08-02) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-24) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-19) [Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2020-03-18) [Running] com.avid.hub.service.plist (Avid Technology Inc - installed 2020-03-11) [Running] com.avid.interplay.editorbroker.plist (? dbf8b72b - installed 2021-01-15) [Running] com.avid.interplay.editortranscodestatus.plist (? ed44ae64 - installed 2021-01-15) [Running] com.avid.transport.client.plist (Avid Technology Inc - installed 2020-03-11) [Loaded] com.avira.security.installd.plist (Avira Operations GmbH & Co. KG - installed 2021-03-18) [Running] com.avira.security.privd.plist (Avira Operations GmbH & Co. KG - installed 2021-03-18) [Loaded] com.avira.security.uninstalld.plist (? 7bc7771e - installed 2021-03-18) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-14) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-11-05) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-24) [Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2019-11-04) [Loaded] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2020-03-24) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-06-15) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-10-15) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2020-08-02) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-24) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-01-27) [Loaded] com.rogueamoeba.loopbackd.plist (Rogue Amoeba Software, LLC - installed 2020-05-26) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2021-04-15) Application /Applications/Dropbox.app [Running] Google Chrome (Google, Inc. - installed 2021-04-26) Application /Applications/Google Chrome.app [Not Loaded] Launcher Disabler (App Store - installed 2021-04-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2021-04-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-04-15) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-02-09) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-02-09) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Running] Activity Monitor (Apple - installed 2020-01-01) Application /System/Applications/Utilities/Activity Monitor.app [Not Loaded] StartUpHelper (Spotify - installed 2020-12-25) Modern Login Item ~/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: SharePointBrowserPlugin: 14.7.7 (? - installed 2019-02-09) MeetingJoinPlugin: (? - installed 2019-02-09) Audio Plug-ins: ACE: 11.1.4 (Rogue Amoeba Software, LLC - installed 2020-05-26) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-05-27) InstantOn: 11.1.4 (? - installed 2020-05-26) Safari Extensions: ABP (App Store - installed 2021-02-05) ABP Control Panel (App Store - installed 2021-02-05) Backup: Skip System Files: No Auto backup: Yes Destinations: C*******p [Local] (Last used) Total size: 999.62 GB Total number of backups: 1 Oldest backup: 2020-12-20 21:20:25 Last backup: 2020-12-20 21:20:25 5 local snapshots Oldest local snapshot: 2021-04-28 17:51:17 Last local snapshot: 2021-04-29 16:47:05 Performance: System Load: 1.76 (1 min ago) 1.79 (5 min ago) 1.71 (15 min ago) Nominal I/O speed: 4.99 MB/s File system: 21.22 seconds Write speed: 1941 MB/s Read speed: 2509 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 19 % Idle: 73 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.avira.scanservice 53.12 % (Avira Operations GmbH & Co. KG) EtreCheckPro 15.08 % (Etresoft, Inc.) com.apple.MobileSoftwareUpdate.UpdateBrainService 13.94 % (? - /private/var/db/com.apple.xpc.roleaccountd.staging/com.apple.MobileSoftwareUpdate.UpdateBrainService.16777222.9739305.xpc/Contents/MacOS) WindowServer 5.14 % (Apple) kernel_task 2.64 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (12) 582 MB (Google, Inc.) EtreCheckPro 494 MB (Etresoft, Inc.) org.eclipse.osgi.jar com.avid.central.launcher.Main -consoleLog -console 165 MB (? - ../TranscodeService/EditorTranscode.app) Google Chrome 111 MB (Google, Inc.) Dropbox (3) 102 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 13 MB / 1 MB (Apple) Spotify 8 MB / 40 KB (Spotify) apsd 1 MB / 3 MB (Apple) Dropbox 186 KB / 99 KB (Dropbox, Inc.) Mail 169 KB / 22 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.avira.scanservice 21 (Avira Operations GmbH & Co. KG) com.apple.MobileSoftwareUpdate.UpdateBrainService 7 (? - /private/var/db/com.apple.xpc.roleaccountd.staging/com.apple.MobileSoftwareUpdate.UpdateBrainService.16777222.9739305.xpc/Contents/MacOS) WindowServer 3 (Apple) Messages 1 (Apple) Dropbox Web Helper (3) 1 (Dropbox, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 144 MB Used RAM: 5.48 GB Cached files: 2.38 GB Available RAM: 2.52 GB Swap Used: 31 MB Software Installs (past 60 days): Install Date Name (Version) 2021-03-04 iMovie (10.2.3) 2021-03-06 macOS 11.2.2 (11.2.2) 2021-03-24 Microsoft Teams (1.00.407175) 2021-03-24 Numbers (11.0) 2021-03-24 Pages (11.0) 2021-03-28 macOS 11.2.3 (11.2.3) 2021-03-30 Keynote (11.0) 2021-03-30 Avira Security Update (1.0) 2021-04-06 GarageBand (10.4.3) 2021-04-14 Microsoft AutoUpdate (4.34.21041102) 2021-04-15 WhatsApp (2.2112.10) 2021-04-16 MRTConfigData (1.77) 2021-04-16 XProtectPlistConfigData (2144) 2021-04-27 OneDrive (21.062.0328) 2021-04-28 Logic Pro (10.6.2) Diagnostics Information (past 7-30 days): 2021-04-29 08:57:25 IMDPersistenceAgent Crash (14 times) Executable: /System/Library/PrivateFrameworks/IMDPersistence.framework/XPCServices/IMDPersistenceAgent.xpc/Contents/MacOS/IMDPersistenceAgent Details: dyld3 mode abort() called 2021-04-28 18:37:02 photoanalysisd High CPU Use (2 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2021-04-28 10:22:37 Kernel Panic (6 times) Details: panic(cpu 0 caller 0xffffff8017889d2a): Sleep transition timed out aft er 180 seconds while calling power state change callbacks. Suspected b undle: com.apple.driver.AppleIntelCFLGraphicsFramebuffer. Thread 0x251 3f. 2021-04-27 21:39:26 trustd High CPU Use Executable: /usr/libexec/trustd End of report