EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-06-19 22:36:28 Download EtreCheckPro from https://etrecheck.com Runtime: 2:53 Performance: Excellent Problem: Other problem Description: Updated 2014 MacBook Pro to Big Sur 11.4 Computer all completely shut down several times an hour. Have to reboot. However, sometimes it migh t go good for a couple of hours. Doesnâ t matter what apps are running. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2014) - Vintage! MacBook Pro Model: MacBookPro11,2 2.2 GHz Quad-Core Intel Core i7 (i7-4770HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Normal - Cycle count = 627 Video Information: Intel Iris Pro - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 121.65 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 354 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk1s6 - Update (APFS) (Shared - 3 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 250.79 GB (Shared - 121.65 GB used, 116.90 GB available, 111.64 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 250.79 GB (Shared - 354 MB used, 111.64 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used, 111.64 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 250.79 GB (Shared - 15.31 GB used, 116.90 GB available, 111.64 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 250.79 GB (Shared - 3 MB used, 111.64 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 129.90 GB available Screen sharing: Enabled System Software: macOS Big Sur 11.4 (20F71) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly adware Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.rogueamoeba.instanton-agent.plist Executable: /Library/Audio/Plug-Ins/HAL/InstantOn.driver/Contents/MacOS/instanton-agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Audio/Plug-Ins/HAL/InstantOn.driver Apps: 12 Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.3) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.28.0 - SDK 10.12) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (4.6.0 - SDK 10.12) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] HoRNDIS.kext - com.joshuawise.kexts.HoRNDIS (8.0 - SDK 10.6) [Not Loaded] quantum_driver.kext - com.presonus.pae-quantum (1.23.0 - SDK 10.11) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (13.0.10 - SDK 10.9) [Loaded] PaeFireStudio.kext - tc.tctechnologies.driver.PaeFireStudio (4.2.1 - SDK 10.8) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 182 Apple tasks [Running] 136 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 190 Apple tasks [Running] 137 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-25) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-10) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-05-05) [Loaded] com.adobe.ElementsAutoCreator-18.0.plist (Adobe Systems, Inc. - installed 2020-09-08) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-22) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-06-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-05-28) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-06-15) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-05-05) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-22) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-10-05) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-04-14) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-06-19) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-05-28) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-06-15) [Loaded] com.microsoft.office.licensing.helper.plist (? 0 - installed 2015-08-07) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2021-06-17) [Running] com.presonus.ucdaemon.plist (PreSonus Software Limited - installed 2018-10-19) [Loaded] com.rogueamoeba.instanton-agent.plist (? c3a85319 - installed 2014-10-27) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2016-06-27) [Loaded] tc.tctechnologies.PaeFireStudio.plist (PreSonus Software Limited - installed 2018-10-19) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-25) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-22) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-16) [Other] com.hp.devicemonitor.plist (? 0 - installed 2020-10-15) [Other] com.hp.productresearch.plist (? 0 - installed 2020-10-15) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-06-10) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] XE2XNRRXZ5.com.canon.Digital-Photo-Professional-4.Cloud-Develop.Beta.Dpp4XPCDCCHelper (Canon Inc. - installed 2020-04-11) Modern Login Item /Applications/Canon Utilities/Digital Photo Professional 4/Digital Photo Professional 4.app/Contents/Library/LoginItems/XE2XNRRXZ5.com.canon.Digital-Photo-Professional-4.Cloud-Develop.Beta.Dpp4XPCDCCHelper.app [Running] Dropbox (Dropbox, Inc. - installed 2021-06-11) Application /Applications/Dropbox.app [Not Loaded] NordVPNLauncher (App Store - installed 2021-06-14) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] LoginHelper Standalone (KeepSolid Inc. - installed 2017-02-24) Modern Login Item /Applications/VPN Unlimited.app/Contents/Library/LoginItems/LoginHelper Standalone.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-06-10) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-05-05) AdobePDFViewer: 21.005.20048 (Adobe Systems, Inc. - installed 2021-06-10) Audio Plug-ins: quantum_audio_plug_in: 1.23.0 (PreSonus Software Limited - installed 2018-10-19) InstantOn: 8.0.3 (? - installed 2014-10-27) Backup: Skip System Files: No Auto backup: Yes Destinations: T**********E [Local] (Last used) Total size: 999.83 GB Total number of backups: 22 Oldest backup: 2015-09-20 16:43:54 Last backup: 2017-10-30 16:14:29 3 local snapshots Oldest local snapshot: 2021-06-19 20:00:49 Last local snapshot: 2021-06-19 21:57:22 Performance: System Load: 1.85 (1 min ago) 1.93 (5 min ago) 1.67 (15 min ago) Nominal I/O speed: 0.20 MB/s File system: 22.82 seconds Write speed: 636 MB/s Read speed: 760 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 6 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) RTProtectionDaemon 23.50 % (Malwarebytes Corporation) opendirectoryd 19.56 % (Apple) WindowServer 18.00 % (Apple) AKAuthorizationRemoteViewService 12.50 % (Apple) MTLCompilerService (12) 10.30 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 603 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (8) 501 MB (Google, Inc.) Adobe CEF Helper (Renderer) 493 MB (Adobe Inc.) com.apple.WebKit.WebContent (4) 434 MB (Apple) kernel_task 428 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 478 KB / 34 KB (Apple) mDNSResponder 100 KB / 72 KB (Apple) Dropbox 30 KB / 65 KB (Dropbox, Inc.) apsd 7 KB / 31 KB (Apple) cloudd 24 KB / 12 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) RTProtectionDaemon 5 (Malwarebytes Corporation) opendirectoryd 3 (Apple) ucdaemon 2 (PreSonus Software Limited) Dropbox Web Helper (3) 1 (Dropbox, Inc.) Safari 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.87 GB Used RAM: 7.11 GB Cached files: 7.02 GB Available RAM: 8.89 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-04-30 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-05-14 Adobe Acrobat Reader DC (21.001.20155) (21.001.20155) 2021-06-01 Pages (11.1) 2021-06-10 Adobe Acrobat Reader DC (21.005.20048) (21.005.20048) 2021-06-12 XProtectPlistConfigData (2148) 2021-06-14 NordVPN IKE (6.5.0) 2021-06-15 Microsoft AutoUpdate (0) 2021-06-15 Microsoft Excel (16.50.21061301) 2021-06-15 Microsoft PowerPoint (16.50.21061301) 2021-06-16 MRTConfigData (1.79) 2021-06-16 Microsoft Outlook (0) 2021-06-17 Microsoft Word (16.50.21061301) 2021-06-17 OneDrive (21.099.0516) 2021-06-17 Microsoft Teams (1.00.411161) 2021-06-17 Microsoft Outlook for Mac (0) 2021-06-17 macOS Catalina (10.15.7) 2021-06-18 iMovie (10.2.4) 2021-06-19 macOS 11.4 (11.4) 2021-06-19 Malwarebytes for Mac (1.0) Clean up: ~/Library/LaunchAgents/com.hp.productresearch.plist /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/MacOS/HP Product Research Executable not found ~/Library/LaunchAgents/com.hp.devicemonitor.plist /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor Executable not found Diagnostics Information (past 7-30 days): 2021-06-16 00:41:12 VPN Unlimited.app Crash (2 times) Executable: /Applications/VPN Unlimited.app End of report