EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-07-06 13:53:07 Download EtreCheckPro from https://etrecheck.com Runtime: 8:22 Performance: Below Average Problem: Computer is too slow Description: Computer is very slow in performance. Takes between 1-2 minutes to ope n any application (Apple apps included) and to launch any new tab on a n Internet search (regardless if it is Safari or Google). This process looks very similar to the process I went through with Apple support a nd their engineers. My computer would not allow me to give full access â ¦ followed instructions and it showed that EtreCheckPro had access bu t on the screen â allow access to hard driveâ the â closeâ button never was grayed out (I waited 15 minutes and it never changed). Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) iMac Model: iMac18,2 3.6 GHz Quad-Core Intel Core i7 (i7-7700) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 555 - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 84.30 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 410 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk1s6 - Update (APFS) (Shared - 3 MB used) disk2 - Seagate Ultra Slim MT 2.00 TB External USB 5 Gbit/s USB disk2s1 - S************* (Journaled HFS+) 2.00 TB (451.69 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 84.30 GB used, 939.09 GB available, 898.06 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 410 MB used, 898.06 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 1.07 GB used, 898.06 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.31 GB used, 939.09 GB available, 898.06 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 3 MB used, 898.06 GB free) APFS Mount point: /System/Volumes/Update disk2s1 - S************* 2.00 TB (451.69 GB used, 1.55 TB free) Journaled HFS+ Mount point: /Volumes/S************p Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.4 (20F71) Time since boot: About 21 days Notifications: RingCentral.app 10 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveStandaloneUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Details: Exact match found in the legitimate list - probably OK System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 191 Apple tasks [Running] 126 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 210 Apple tasks [Running] 114 Apple tasks [Other] 2 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-03-07) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-18) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-18) [Other] com.adobe.ccxprocess.plist (? 94b2db43 - installed 2021-03-07) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-05-28) [Other] com.microsoft.OneDriveStandaloneUpdater.plist (? b97e8726 - installed 2021-03-07) [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-06-15) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-18) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-07-04) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-05-28) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (? f39826f0 - installed 2021-03-07) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? a510a00 - installed 2021-03-07) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-06-15) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-02-13) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-07) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-18) User Login Items: [Loaded] HPPSDrMonitorHelper (App Store - installed 2021-06-22) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HPPSDrMonitor.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-04-12) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app Internet Plug-ins: AdobePDFViewer: 21.005.20048 (Adobe Systems, Inc. - installed 2021-06-10) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-06-10) Safari Extensions: KeeperFill (Callpod Inc. - installed 2021-03-03) Backup: Time Machine information not available without Full Drive Access. 17 local snapshots Oldest local snapshot: 2021-07-05 14:01:25 Last local snapshot: 2021-07-06 13:01:48 Performance: System Load: 1.58 (1 min ago) 1.70 (5 min ago) 1.80 (15 min ago) Nominal I/O speed: 2.42 MB/s File system: 47.30 seconds Write speed: 72 MB/s Read speed: 58 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 11.08 % (Etresoft, Inc.) WindowServer 5.48 % (Apple) kernel_task 2.88 % (Apple) com.apple.WebKit.WebContent (15) 1.10 % (Apple) mediaanalysisd 0.74 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (15) 974 MB (Apple) RingCentral Helper (Renderer) 179 MB (RingCentral, Inc.) Mail 160 MB (Apple) EtreCheckPro 152 MB (Etresoft, Inc.) com.apple.appkit.xpc.openAndSavePanelService (4) 120 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 870 MB / 96 MB (Apple) Mail 12 MB / 90 KB (Apple) netbiosd 2 MB / 2 MB (Apple) apsd 502 KB / 994 KB (Apple) com.apple.WebKit.Networking 1 MB / 305 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) RingCentral 2 (RingCentral, Inc.) com.apple.WebKit.WebContent (15) 1 (Apple) coreaudiod 0 (Apple) mediaanalysisd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 468 MB Used RAM: 5.56 GB Cached files: 1.99 GB Available RAM: 2.44 GB Swap Used: 145 MB Software Installs (past 60 days): Install Date Name (Version) 2021-05-13 Adobe Acrobat DC (21.001.20155) (21.001.20155) 2021-05-14 Microsoft Word (16.49.21050901) 2021-05-16 HP Easy Scan (1.10.0) 2021-05-19 macOS 11.3.1 (11.3.1) 2021-05-27 macOS 11.4 (11.4) 2021-06-01 Pages (11.1) 2021-06-10 Adobe Acrobat DC (21.005.20048) (21.005.20048) 2021-06-15 Microsoft AutoUpdate (4.36.21061301) 2021-06-15 Microsoft Excel (16.50.21061301) 2021-06-15 Microsoft OneNote (16.50.21061301) 2021-06-15 Microsoft Outlook (16.50.21061301) 2021-06-15 Microsoft PowerPoint (16.50.21061301) 2021-06-22 HP Smart (12.8.0.1462) 2021-06-28 MRTConfigData (1.81) 2021-06-28 XProtectPlistConfigData (2149) 2021-07-04 Malwarebytes for Mac (1.0) Clean up: /Library/LaunchAgents/com.adobe.ccxprocess.plist /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app Executable not found /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Executable not found Diagnostics Information (past 7-30 days): End of report