EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-07-31 09:32:31 Download EtreCheckPro from https://etrecheck.com Runtime: 5:02 Performance: Poor Problem: Beachballing Description: Random delays (10 - 45 seconds approximately) sometimes when conductin g simple tasks (e.g. opening Safari or a Finder Folder), often accompa nied by the Beachball. Reset SMC and PRAM/NVRAM. Tested RAM using Memtest86 and Apple Diagnostics. Erased and formatted hard disc drive before installing a fresh install ation of macOS Big Sur from Apple Internet Recovery. Issue continues on the fresh installation. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Failing hard drive - This computer has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 3.2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 16 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 0/DIMM1 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - 4 GB DDR3 1867 Video Information: AMD Radeon R9 M380 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - Mercury Electra 6G SSD 500.11 GB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 7 volumes) disk1s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 37.04 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 284 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - M*****************a (APFS) (Shared - 737 KB used) disk1s6 - Update (APFS) (Shared - 3 MB used) disk1s7 (APFS) [APFS Container] (Shared - 15.31 GB used) disk1s7s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk2 - SanDisk Ultra 15.38 GB External USB 5 Gbit/s USB disk2s1 - N*****E (MS-DOS (FAT16)) 261 MB (9 MB used) disk2s2 - N*****E (MS-DOS (FAT16)) 261 MB Mounted Volumes: disk1s1 - M*****************a [APFS Virtual drive] 499.90 GB (Shared - 37.04 GB used, 454.23 GB available, 444.33 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 499.90 GB (Shared - 284 MB used, 444.33 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 499.90 GB (Shared - 2.15 GB used, 444.33 GB free) APFS Mount point: /System/Volumes/VM disk1s5 - M*****************a 499.90 GB (Shared - 737 KB used, 444.33 GB free) APFS Mount point: /Volumes/M*****************a disk1s6 - Update 499.90 GB (Shared - 3 MB used, 444.33 GB free) APFS Mount point: /System/Volumes/Update disk1s7s1 - Macintosh HD [APFS Snapshot] 499.90 GB (Shared - 15.31 GB used, 454.23 GB available, 444.33 GB free) APFS Mount point: / Read-only: Yes disk2s1 - N*****E 261 MB (9 MB used, 255 MB available, 252 MB free) MS-DOS (FAT16) Mount point: /Volumes/N*****E Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.78 TB available System Software: macOS Big Sur 11.4 (20F71) Time since boot: About 3 days Notifications: 1Password 7.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 1 Old Applications: 9 x86-only apps Kernel Extensions: /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (15.1.5 47309 - SDK 10.9) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (15.1.5 47309 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (15.1.5 47309 - SDK 10.9) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (15.1.5 47309 - SDK 10.9) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 177 Apple tasks [Running] 148 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 162 Apple tasks [Running] 155 Apple tasks User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-07-27) User Login Items: [Running] 1Password Extension Helper (AgileBits Inc. - installed 2021-07-27) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Loaded] 1Password Launcher (AgileBits Inc. - installed 2021-07-27) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Running] Dropbox (Dropbox, Inc. - installed 2021-07-27) Application /Applications/Dropbox.app [Not Loaded] Launcher Disabler (App Store - installed 2021-07-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2021-07-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Safari Extensions: "Open In" button for Internet Explorer (Parallels International GmbH - installed 2020-09-26) 1Password (AgileBits Inc. - installed 2021-07-27) Zoom for Safari Extension (App Store - installed 2021-07-29) Backup: Time Machine Not Configured! Performance: System Load: 1.05 (1 min ago) 1.23 (5 min ago) 1.04 (15 min ago) Nominal I/O speed: 0.76 MB/s File system: 39.26 seconds Write speed: 11 MB/s Read speed: 396 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 11 % Idle: 81 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 23.62 % (Apple) Finder 17.90 % (Apple) EtreCheckPro 12.62 % (Etresoft, Inc.) SecurityAgent 8.60 % (Apple) kernel_task 3.72 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 600 MB (Etresoft, Inc.) Dropbox (3) 376 MB (Dropbox, Inc.) Dropbox Web Helper (3) 242 MB (Dropbox, Inc.) WindowServer 107 MB (Apple) suggestd 102 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 18 MB / 2 MB (Apple) Dropbox 915 KB / 827 KB (Dropbox, Inc.) apsd 507 KB / 936 KB (Apple) netbiosd 195 KB / 57 KB (Apple) rapportd 56 KB / 8 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Dropbox Web Helper (3) 1 (Dropbox, Inc.) bluetoothd 0 (Apple) Dropbox (3) 0 (Dropbox, Inc.) cfprefsd (3) 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 352 MB Used RAM: 7.01 GB Cached files: 8.65 GB Available RAM: 8.99 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-07-20 macOS 11.4 (11.4) 2021-07-20 XProtectPlistConfigData (2149) 2021-07-20 MRTConfigData (1.81) 2021-07-27 1Password 7 (7.8.6) 2021-07-27 OneDrive (21.129.0627) 2021-07-29 Zoom for Safari (2.7.0) Diagnostics Information (past 7-30 days): 2021-07-30 10:19:17 Microsoft Word.app Hang Executable: /Applications/Microsoft Word.app End of report