Thanks for the help! I cant believe theres peple here who want to help random strangers! EtreCheckPro version: 6.8.10 (68078) Report generated: 2025-06-20 10:09:10 Download EtreCheckPro from https://etrecheck.com Runtime: 3:20 Performance: Excellent Problem: Other problem Description: I dropped my computer and the next day upon startup my Mac said “you s hut down your computer because of a problem” and now it seems to say t hat every few days upon start up Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Runaway user process - A user process is using a large percentage of your CPU. Vintage hardware - This computer may be considered vintage. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 13-inch, Early 2015) Status: Vintage MacBook Pro Model: MacBookPro12,1 2.9 GHz Dual-Core Intel Core i5 (i5-5287U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Battery: Health = Normal - Cycle count = 366 Video Information: Intel Iris Graphics 6100 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - Timetec PCIe 1TB 1.02 TB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express S.M.A.R.T. Details: 0% used, 1.23 TB written, 100% health, 13 unsafe shutdowns disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1.02 TB disk1 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (15.42 GB used) disk1s1s1 - Untitled (APFS) [APFS Snapshot] (15.42 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (296 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (1 MB used) disk1s5 - U******** - Data (APFS) [APFS Virtual drive] (211.98 GB used) disk1s6 - Update (APFS) (2 MB used) Mounted Volumes: disk1s1s1 - Untitled [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 1.02 TB Free: 794.98 GB Available: 802.83 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 296 MB Shared values Size: 1.02 TB Free: 794.98 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 1.02 TB Free: 794.98 GB disk1s5 - U******** - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 211.98 GB Shared values Size: 1.02 TB Free: 794.98 GB Available: 802.83 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 2 MB Shared values Size: 1.02 TB Free: 794.98 GB USB: USB 3.0 bus Broadcom Corp. - Bluetooth USB Host Controller Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.7.6 (21H1320) Installed 2025-05-24 Time since boot: Less than an hour Notifications: Google Chrome Helper (Alerts).app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist Command: /usr/bin/open --wait-apps '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app' Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Domain name invalid - possibly malware Apps: 5 System Extensions: [Not Loaded] Malwarebytes Engine - version 5.15.1 (Malwarebytes Corporation - installed 2025-06-09) Application: /Applications/Malwarebytes.app - version 5.15.1 (Malwarebytes Corporation - installed 2025-06-09) Description: The Malwarebytes Engine extension manages your connection to the Malwarebytes VPN service. Kernel Extensions: /Library/Extensions [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 208 Apple tasks [Running] 135 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 201 Apple tasks [Running] 140 Apple tasks Launch Daemons: [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2025-05-14) Executable: /macOS Install Data/Locked Files/cleanup_installer [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2025-05-14) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Other] com.cisco.anyconnect.vpnagentd.plist (Not signed - installed 2025-05-14) Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2025-06-18) Executable: /Library/PrivilegedHelperTools/com.crystalidea.macsfancontrol.smcwrite [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2025-06-09) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i Malwarebytes-Mac-5.15.1.3151.pkg [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2025-06-09) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-05-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2025-05-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2025-05-14) Executable: /Library/PrivilegedHelperTools/com.piriform.ccleaner.CCleanerAgent [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-05-14) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.cisco.anyconnect.gui.plist (Not signed - installed 2025-05-14) Command: /usr/bin/open --wait-apps '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app' [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2025-06-09) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-05-14) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Loaded] com.dropbox.DropboxUpdater.wake.plist (Dropbox, Inc. - installed 2025-06-09) Command: ~/Library/Application Support/Dropbox/DropboxUpdater/Current/DropboxUpdater.app/Contents/MacOS/DropboxUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.dropbox.dropboxmacupdate.xpcservice.plist (Not signed - installed 2025-06-09) [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-05-24) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-06-10) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-06-10) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2025-06-09) Application /Applications/Dropbox.app [Running] Flux (Michael Herf - installed 2025-05-14) Application /Applications/Flux.app [Running] Google Chrome (Google LLC - installed 2025-06-19) Application /Applications/Google Chrome.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2025-05-22) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Running] Spotify (Spotify - installed 2025-06-18) Application /Applications/Spotify.app [Loaded] StartUpHelper (Spotify - installed 2025-06-18) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Applications: 447 Apple apps 90 3rd party apps 29 x86-only apps 4 unsigned apps App Extensions: Safari extensions: [Loaded] Ghostery Privacy Ad Blocker Extension - /Applications/Ghostery Privacy Ad Blocker.app [Loaded] Ad Blocker Extension - /Applications/AdBlock.app Finder sync extensions: [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app Share services: [Loaded] Shutterfly - /Applications/ShutterflyShareExtension.app [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] Send to Kindle - /Applications/Amazon Kindle.app [Loaded] OneNote - /Applications/Microsoft OneNote.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps OsiriXQuickLookPlugin - /Applications/OsiriX Lite.app public.img public.zip public.dcm public.data org.nema.dicom *.dcm public.lsm Audio Plug-ins: BlackHole2ch: 0.6.1 (Existential Audio Inc. - installed 2025-02-06) Backup: Time Machine information is limited without Full Disk Access Destinations: B*****************************o [Local] (Last used) 5 local snapshots Oldest local snapshot: 2025-06-17 18:31:10 Last local snapshot: 2025-06-18 18:24:09 Performance: System Load: 4.13 (1 min ago) 32.39 (5 min ago) 29.72 (15 min ago) Nominal I/O usage: 4.60 MB/s File system: 22.67 seconds Write speed: 1260 MB/s Read speed: 1485 MB/s CPU Usage Snapshot: Type Overall System: 9 % User: 41 % Idle: 50 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mds_stores 97.46 % (Apple) mds 17.62 % (Apple) kernel_task 13.37 % (Apple) mdbulkimport (2) 9.40 % (Apple) WindowServer 8.46 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (8) 942 MB (Google LLC) EtreCheckPro 471 MB (Etresoft, Inc.) kernel_task 406 MB (Apple) Spotify Helper (Renderer) 281 MB (Spotify) Google Chrome 254 MB (Google LLC) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 3 MB / 217 KB (Apple) Spotify 2 MB / 17 KB (Spotify) trustd 75 KB / 11 KB (Apple) Dropbox 15 KB / 69 KB (Dropbox, Inc.) assistant_service 41 KB / 12 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mds_stores 55 (Apple) WindowServer 2 (Apple) Spotify Helper (Renderer) 1 (Spotify) Spotify Helper (GPU) 1 (Spotify) mds 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 84 MB Used RAM: 5.36 GB Cached files: 2.56 GB Available RAM: 2.64 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-05-14 macOS 12.7.4 (12.7.4) - Software update 2025-05-15 XProtectPlistConfigData (5297) - Software update 2025-05-15 MRTConfigData (1.93) - Software update 2025-05-15 XProtectPayloads (151) - Software update 2025-05-20 Malwarebytes for Mac (1.0) - Installer 2025-05-21 Malwarebytes for Mac (1.0) - Installer 2025-05-21 XProtectPlistConfigData (5298) - Software update 2025-05-22 BlackHole: Audio Loopback Driver (2ch) 0.6.1 (0.6.1) - Installer 2025-05-22 BlackHole: Audio Loopback Driver (2ch) 0.6.1 (0.6.1) - Installer 2025-05-22 HP Smart (18.10.1) - App Store 2025-05-24 Safari (17.6) - Software update 2025-05-24 macOS 12.7.6 (12.7.6) - Software update 2025-06-06 XProtectPlistConfigData (5299) - Software update 2025-06-09 One Markdown (1.5.7) - App Store 2025-06-09 Exporter (3.2.1) - App Store 2025-06-09 Microsoft OneNote (16.86.24060916) - Installer 2025-06-09 Malwarebytes for Mac (1.0) - Installer 2025-06-11 XProtectPlistConfigData (5300) - Software update 2025-06-17 XProtectPlistConfigData (5301) - Software update Clean up: /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found Diagnostics Information (past 60 days): 2025-06-17 14:42:31 MessagesBlastDoorService High CPU Use (2 times) First occurrence: 2025-06-14 15:18:15 Executable: /System/Library/PrivateFrameworks/MessagesBlastDoorSupport.framework/Versions/A/XPCServices/MessagesBlastDoorService.xpc/Contents/MacOS/MessagesBlastDoorService 2025-06-14 16:53:31 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2025-06-14 16:12:18 Books Crash Executable: /System/Applications/Books.app 2025-06-13 17:03:22 Keynote.app High CPU Use (3 times) First occurrence: 2025-06-13 16:57:13 Executable: /Applications/Keynote.app End of report