EtreCheckPro version: 6.3.5 (6D022)
Report generated: 2020-11-21 14:57:04
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:38
Performance: Good

Problem: Other problem
Description: 
amazon not working after deleting VPN & flash-layer

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Heavy CPU usage - Some processes are using an unusually high amount of CPU.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  Runaway user process - A user process is using a large percentage of your CPU.
  Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
  32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system.
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.
  Sharing enabled - This computer has sharing services enabled that could be a security risk.

Hardware Information:
  MacBook Air (Retina, 13-inch, 2020)
  MacBook Air Model: MacBookAir9,1
  1.1 GHz Dual-Core Intel Core i3 (i3-1000NG4) CPU: 2-core
  8 RAM - Not upgradeable
    BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733  
    BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733  
  Battery: Health = Normal - Cycle count = 52

Video Information:
  Intel Iris Plus Graphics - VRAM: 1536 MB
    Color LCD (built-in) 2880 x 1800

Drives:
  disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x4 NVM Express
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Container] 250.69 GB
      disk1 [APFS Virtual drive] 250.69 GB (Shared by 5 volumes)
        disk1s1 - Macintosh HD (APFS) (Shared - 11.31 GB used)
        disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 103.44 GB used)
        disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used)
        disk1s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used)
        disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

Mounted Volumes:
  disk1s1 - Macintosh HD
    250.69 GB (Shared - 11.31 GB used, 149.76 GB available, 134.16 GB free)
    APFS
    Mount point: /
    Encrypted
    Read-only: Yes

  disk1s2 - Macintosh HD - Data [APFS Virtual drive]
    250.69 GB (Shared - 103.44 GB used, 149.76 GB available, 134.16 GB free)
    APFS
    Mount point: /System/Volumes/Data
    Encrypted

  disk1s5 - VM [APFS VM]
    250.69 GB (Shared - 1.07 GB used, 134.16 GB free)
    APFS
    Mount point: /private/var/vm
    Encrypted

Network:
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en3: Bluetooth PAN 2
  Interface en4: TomTom
  Interface bridge0: Thunderbolt Bridge

  Printer sharing: Enabled

System Software:
  macOS Catalina 10.15.7 (19H2) 
  Time since boot: Less than an hour

Configuration Files:
  /etc/hosts - Count: 1

Notifications:
  EtreCheckPro.app
    5 notifications

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple

  Printer sharing: Enabled

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.uninstall.plist
    Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard10/condUninstall.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.plist
    Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard10/VideoGuard10.bundle/Contents/Resources/setupServer.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist
    Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.plist
    Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Resources/setupServer.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist
    Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/HWPortCfg.plist
    Executable: /Library/StartupItems/HWPortDetect/HWPortCfg
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.uninstall.plist
    Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard9/condUninstall.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.plist
    Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard9/VideoGuard9.bundle/Contents/Resources/setupServer.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist
    Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller
    Details: Exact match found in the legitimate list - probably OK

  Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin
  Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin
  Plugin: /Library/Internet Plug-Ins/NP_2020Player_WEB.plugin
  Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
  Plugin: /Library/Internet Plug-Ins/Silverlight.plugin

  Apps: 14

32-bit Applications:
  15 32-bit apps

Kernel Extensions:
  /Library/Extensions
    [Not Loaded] MBBDataCardDriver.kext (4.25.33.1067)
    [Not Loaded] intelhaxm.kext (1.1.4 - SDK 10.9)
    [Not Loaded] UsbEthernetGadget.kext (1.0.0d1)
    [Not Loaded] WD1394HPDriver.kext (1.0.9)
    [Not Loaded] WDUSBHPDriver.kext (1.0.11)

Startup Items:
  HWNetMgr Path: /Library/StartupItems/HWNetMgr 

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  176 Apple tasks
  [Running]  121 Apple tasks

System Launch Daemons:
  [Not Loaded]  34 Apple tasks
  [Loaded]  173 Apple tasks
  [Running]  130 Apple tasks

Launch Agents:
  [Other] HWPortCfg.plist (? 799429ac  - installed 2014-12-30)
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-21)
  [Other] com.amazon.sendtokindle.launcher.plist (? d18c2039  - installed 2015-11-13)

Launch Daemons:
  [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25)
  [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-27)
  [Loaded] com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-09-10)
  [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e  - installed 2010-08-25)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-21)
  [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166  - installed 2018-12-18)

User Launch Agents:
  [Other] com.adobe.ARM.***.plist (? 0  - installed 2011-10-22)
  [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0  - installed 2011-10-17)
  [Loaded] com.cisco.videoguard10.plist (? 0  - installed 2020-09-22)
  [Loaded] com.cisco.videoguard10.uninstall.plist (? 0  - installed 2020-09-22)
  [Loaded] com.cisco.videoguard7.plist (? 0  - installed 2020-09-22)
  [Loaded] com.cisco.videoguard7.uninstall.plist (? 0  - installed 2020-09-22)
  [Loaded] com.cisco.videoguard9.plist (? 0  - installed 2020-09-22)
  [Loaded] com.cisco.videoguard9.uninstall.plist (? 0  - installed 2020-09-22)
  [Other] com.cisco.videoguardmonitor.plist (? 0  - installed 2020-09-22)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-15)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-15)
  [Other] com.nero.HSMMonitor.plist (? 0  - installed 2015-12-30)
  [Running] com.spotify.webhelper.plist (Spotify - installed 2020-08-22)
  [Other] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0  - installed 2012-12-04)
  [Other] mega.mac.megaupdater.plist (? 0  - installed 2020-05-10)

User Login Items:
  [Not Loaded] BatteryHealthHelper (App Store - installed 2018-10-08)
    Modern Login Item
    /Applications/Battery Health.app/Contents/Library/LoginItems/BatteryHealthHelper.app

  [Running] Caffeine (App Store - installed 2011-10-31)
    Application
    /Applications/Caffeine.app

  [Not Loaded] CIJSUAgent (Canon Inc. - installed 2020-01-13)
    Modern Login Item
    /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app

  [Loaded] Google Chrome (Google, Inc. - installed 2020-11-16)
    Application
    /Applications/Google Chrome.app

  [Not Loaded] Launcher Disabler (App Store - installed 2020-11-20)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Loaded] OneDrive Launcher (App Store - installed 2020-11-20)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] SpeedTestHelper (App Store - installed 2020-09-10)
    Modern Login Item
    /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app

  [Not Loaded] Viber (Viber Media Inc. - installed 2015-06-17)
    Modern Login Item
    /Applications/Viber.app

  [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-26)
    Application
    ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app

Internet Plug-ins:
  EPPEX Plugin: 10.0 (? - installed 2014-09-16)
  NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28)
  AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-21)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-21)
  NP_2020Player_WEB: 5.0.94.0 (? - installed 2011-10-26)
  SharePointBrowserPlugin: 14.1.0 (? - installed 2011-10-18)
  Silverlight: 5.1.50901.0 (? - installed 2017-07-15)
  JavaAppletPlugin: 15.0.1 (Apple - installed 2015-08-26)

3rd Party Preference Panes:
  MusicManager (Google, Inc. - installed 2020-08-18)

Backup:
  Time Machine information not available without Full Drive Access.
  2 local snapshots
  Oldest local snapshot: 2020-10-16 03:47:51
  Last local snapshot: 2020-11-21 13:43:12

Performance:
  System Load: 99.43 (1 min ago) 71.60 (5 min ago) 31.16 (15 min ago)
  Nominal I/O speed: 21.31 MB/s
  File system: 24.11 seconds
  Write speed: 760 MB/s
  Read speed: 1558 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 15 %
  User: 25 %
  Idle: 59 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  system_profiler (2) 86.00 % (Apple)
  mds 57.58 % (Apple)
  WindowServer 22.10 % (Apple)
  firefox 20.16 % (Mozilla Corporation)
  EtreCheckPro 17.20 % (Etresoft, Inc.)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheckPro 666 MB (Etresoft, Inc.)
  plugin-container (5) 656 MB (Mozilla Corporation)
  system_profiler (2) 632 MB (Apple)
  firefox 400 MB (Mozilla Corporation)
  kernel_task 247 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  corespeechd 1 KB / 3 MB (Apple)
  mDNSResponder 90 KB / 84 KB (Apple)
  firefox 62 KB / 19 KB (Mozilla Corporation)
  Mail 18 KB / 13 KB (Apple)
  lskdd 927 B / 29 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  mdworker_shared (27) 11 (?)
  mds 10 (Apple)
  firefox 8 (Mozilla Corporation)
  WindowServer 4 (Apple)
  mds_stores 4 (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 26 MB
  Used RAM: 5.79 GB
  Cached files: 2.19 GB

  Available RAM: 2.21 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-10-22 Kindle (1.30.0)
  2020-10-23 Canon IJ Printer Driver (16.40.1)
  2020-11-10 Adobe Flash Player
  2020-11-11 Parcel (6.6.1)
  2020-11-11 NordVPN IKE (5.10.0)
  2020-11-15 Numbers (10.0)
  2020-11-15 Keynote (10.0)
  2020-11-15 Pages (10.0)
  2020-11-15 XProtectPlistConfigData (2135)
  2020-11-15 MRTConfigData (1.72)
  2020-11-15 iMovie (10.2.1)
  2020-11-18 The Unarchiver (4.2.4)
  2020-11-20 OneDrive (20.169.0823)
  2020-11-21 ARMDC Agent Installer (1.0.0)

Clean up:
  ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist
    /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert
    Executable not found
  /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist
    /usr/bin/stkLaunchAgent.sh
    Executable not found
  ~/Library/LaunchAgents/mega.mac.megaupdater.plist
    /Applications/MEGAsync.app/Contents/MacOS/MEGAupdater
    Executable not found
  ~/Library/LaunchAgents/com.nero.HSMMonitor.plist
    /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor
    Executable not found
  ~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist
    /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent
    Executable not found
  ~/Library/LaunchAgents/com.adobe.ARM.***.plist
    /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
    Executable not found

Diagnostics Information (past 7-30 days):
  2020-11-20 10:38:53 Software Update.app Crash
    Executable: /System/Library/CoreServices/Software Update.app
    Details:
      dyld3 mode


End of report