EtreCheck version: 5.6 (5212) Report generated: 2020-08-19 09:49:53 Download EtreCheck from https://etrecheck.com Runtime: 2:54 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This machine has multiple antivirus apps installed. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (13-inch, 2013 - 2014) MacBook Air Model: MacBookAir6,2 1.40 GHz Dual-Core Intel Core i5 (i5-4260U) CPU: 2-core 4 RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Replace Soon - Cycle count = 1223 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 5 volumes) disk1s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 147.52 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.30 GB used) Mounted Volumes: disk1s1 - M*****************a [APFS Virtual drive] 500.07 GB (Shared - 147.52 GB used, 339.53 GB available, 337.25 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 500.07 GB (Shared - 3.22 GB used, 337.25 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 500.07 GB (Shared - 11.30 GB used, 339.53 GB available, 337.25 GB free) APFS Mount point: / Read-only: Yes Network: Interface en2: USB Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge File sharing: Enabled Printer sharing: Enabled Remote Management: Enabled Screen sharing: Enabled Remote login: Enabled System Software: macOS Catalina 10.15.6 (19G2021) Time since boot: About 4 days Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, CleanMyMac, and Malwarebytes File sharing: Enabled Printer sharing: Enabled Remote Management: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.huawei.mbbservice.plist Executable: /Library/StartupItems/MobileBrServ/mbbservice Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.Updater.plist Executable: Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sierrawireless.SwitchTool.plist Executable: /Library/Sierra/SierraDevSupport Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: Details: Exact match found in the legitimate list - probably OK Running app: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Executable file is not accessible without Full Drive Access Running app: ~/Library/Application Support/CleanMyMac X/CleanMyMac X Updater.app/Contents/MacOS/CleanMyMac X Updater Details: Executable file is not accessible without Full Drive Access Running app: com.macpaw.CleanMyMac4.Menu Running app: com.macpaw.CleanMyMac4.HealthMonitor Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin Apps: 8 32-bit Applications: 5 32-bit apps Kernel Extensions: /Library/Extensions ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.3.12) ZTEUSBMassStorageFilter.kext (ZTEDriver_MacV1.3.12) SierraDIPSupport.kext (1.0.0.7) SierraFSRSupport.kext (3.0.0.2) SierraHSRSupport.kext (3.0.0.16) SierraIPDirect.kext (1.1.5) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 194 Apple tasks [Running] 101 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 198 Apple tasks [Running] 104 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-12) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-05-27) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-05-27) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-04-22) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-08-14) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-08-12) [Running] com.sierrawireless.SwitchTool.plist (? f4fe8c02 - installed 2011-05-06) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-07-25) [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-07-26) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-05-27) [Other] com.huawei.mbbservice.plist (? 0 - installed ) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2020-08-19) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-05-03) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-04-22) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-14) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-14) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-08-12) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-14) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2020-05-27) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) [Not Loaded] com.macpaw.CleanMyMac4.Updater.plist (? 0 - installed ) [Not Loaded] com.valvesoftware.steamclean.plist (? 0 - installed ) User Login Items: [Not Loaded] Garmin Express Service (Garmin International - installed 2019-04-15) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] Messenger Login Helper (App Store - installed 2020-08-07) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/Messenger Login Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-08-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-08-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2020-07-08) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2020-08-01) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-08-08) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Loaded] CloudLoginHelper (DCMDDJEW9X - installed 2020-07-07) Modern Login Item ~/Applications/CloudApp.app/Contents/Library/LoginItems/CloudLoginHelper.app Internet Plug-ins: Silverlight: 5.1.40416.0 (? - installed 2015-07-19) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-02-19) AdobePDFViewer: 19.010.20098 (Adobe Systems, Inc. - installed 2019-02-19) Unity Web Player: UnityPlayer version 5.0.3f2 (? - installed 2015-08-08) Flash Player: 32.0.0.414 (Adobe Inc. - installed 2020-08-12) FlashPlayer-10.6: 32.0.0.414 (Adobe Inc. - installed 2020-08-12) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Grammarly for Safari (App Store - installed 2020-08-19) Honey (App Store - installed 2020-02-05) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-07-25) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 3.00 (1 min ago) 3.06 (5 min ago) 6.67 (15 min ago) Nominal I/O speed: 4.84 MB/s File system: 42.81 seconds Write speed: 712 MB/s Read speed: 761 MB/s CPU Usage Snapshot: Type Overall System: 14 % User: 32 % Idle: 53 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 146.71 % (?) trustd 28.35 % (Apple) EtreCheck 7.52 % (App Store) WhatsApp 1.40 % (App Store) CoreServicesUIAgent 1.32 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 198 MB (App Store) CCleaner 115 MB (Piriform Ltd) WhatsApp 34 MB (App Store) Finder 25 MB (Apple) suggestd 20 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 136 MB / 105 MB (?) CalendarAgent 93 KB / 16 KB (Apple) SystemUIServer 0 B / 10 KB (Apple) com.apple.WebKit.Networking.xpc 8 KB / 1 KB (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 16 MB Used RAM: 3.47 GB Cached files: 529 MB Available RAM: 545 MB Swap Used: 1.10 GB Software Installs (past 30 days): Install Date Name (Version) 2020-08-07 Messenger (63.3.112) 2020-08-07 XProtectPlistConfigData (2128) 2020-08-08 WhatsApp (2.2031.5) 2020-08-12 Microsoft AutoUpdate 2020-08-12 ARMDC Agent Installer 2020-08-12 Microsoft Excel 2020-08-12 Microsoft OneNote 2020-08-12 Adobe Flash Player 2020-08-13 Microsoft Outlook 2020-08-13 Microsoft PowerPoint 2020-08-14 Microsoft Teams (1.00.318164) 2020-08-14 Microsoft Word 2020-08-14 macOS Catalina 10.15.6 Update 2020-08-14 MRTConfigData (1.64) 2020-08-14 Gatekeeper Compatibility Data (1.0) 2020-08-19 Grammarly for Safari (9.18) 2020-08-19 EtreCheck (5.6) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report