EtreCheck version: 5.5.2 (5100) Report generated: 2020-03-31 21:38:49 Download EtreCheck from https://etrecheck.com Runtime: 3:28 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Description: Screen glitches and computer freezes. Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Safe mode - This machine is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook (Retina, 12-inch, Early 2015) MacBook Model: MacBook8,1 1 1.3 GHz Dual-Core Intel Core M (M-5Y71) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 251 Video Information: Intel HD Graphics 5300 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD AP0512H 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.31 GB disk1 [APFS Virtual drive] 499.31 GB (Shared by 5 volumes) disk1s1 - M***************** Data (APFS) [APFS Virtual drive] (Shared - 317.59 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - M***************D (APFS) (Shared - 11.23 GB used) Mounted Volumes: disk1s1 - M***************** Data [APFS Virtual drive] 499.31 GB (Shared - 317.59 GB used, 305.30 GB available, 168.65 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 499.31 GB (Shared - 1.07 GB used, 168.65 GB free) APFS Mount point: /private/var/vm disk1s5 - M***************D 499.31 GB (Shared - 11.23 GB used, 305.30 GB available, 168.65 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en1: Bluetooth PAN System Software: macOS Catalina 10.15.4 (19E266) Time since boot: Less than an hour Safe Mode: Enabled Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Sophos Unsigned Files: Unsigned files are hidden. 2 unsigned apps 32-bit Applications: 5 32-bit apps Kernel Extensions: /Library/Extensions OlympusDSCSCSIDriver.kext (3.2.0 - SDK 10.11) SophosFileProtection.kext (9.9.4 - SDK 10.14) SophosWebProtection.kext (9.9.4 - SDK 10.14) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 196 Apple tasks [Running] 101 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 198 Apple tasks [Running] 99 Apple tasks Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-11) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-13) [Not Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-13) [Not Loaded] com.sophos.agent.plist (Sophos - installed 2019-09-19) [Not Loaded] com.sophos.home.ui.plist (Sophos - installed 2020-03-02) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Not Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2017-07-24) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Not Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-13) [Not Loaded] com.sophos.common.servicemanager.plist (Sophos - installed 2019-12-09) User Login Items: [Not Loaded] DSLoginItemHelper (App Store - installed 2020-03-02) Modern Login Item /Applications/Antivirus One.app/Contents/Library/LoginItems/DSLoginItemHelper.app [Not Loaded] DashlaneAutoStartHelper (App Store - installed 2020-02-03) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app [Not Loaded] P72E3GC48.com.dashlane.DashlaneAgent (App Store - installed 2020-02-03) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/P72E3GC48.com.dashlane.DashlaneAgent.app [Not Loaded] Garmin Express Service (Garmin International - installed 2019-04-12) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] goproapp.devicedetection (? - installed 2017-05-25) Modern Login Item /Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2016-08-30) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (Hewlett Packard - installed 2016-08-30) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2018-09-20) FlashPlayer-10.6: 26.0.0.151 (Adobe Systems, Inc. - installed 2017-08-22) Flash Player: 26.0.0.151 (Adobe Systems, Inc. - installed 2017-08-22) AdobePDFViewer: 19.008.20071 (Adobe Systems, Inc. - installed 2018-09-20) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Dashlane (App Store - installed 2020-02-03) ToolbarSafariExtension (App Store - installed 2020-03-02) 3rd Party Preference Panes: Flash Player (? - installed 2017-07-24) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 32.29 (1 min ago) 14.71 (5 min ago) 5.91 (15 min ago) Nominal I/O speed: 7.53 MB/s File system: 37.35 seconds Write speed: 225 MB/s Read speed: 824 MB/s CPU Usage Snapshot: Type Overall System: 10 % User: 27 % Idle: 64 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 100.59 % (?) trustd 33.02 % (Apple) EtreCheck 10.65 % (App Store) CoreServicesUIAgent 1.39 % (Apple) sharingd 0.13 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 494 MB (App Store) CVMCompiler 153 MB (Apple) Dock 79 MB (Apple) accountsd 62 MB (Apple) AppleSpell 61 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 246 KB / 62 KB (?) homed 6 KB / 2 KB (Apple) assistantd 4 KB / 2 KB (Apple) SystemUIServer 291 B / 12 B (Apple) diagnostics_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 4.49 GB Used RAM: 2.12 GB Cached files: 1.39 GB Available RAM: 5.88 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-02 Antivirus One (3.4.1) 2020-03-19 XProtectPlistConfigData (2116) 2020-03-23 Zwift 2020-03-24 macOS Catalina 10.15.4 Update 2020-03-24 Gatekeeper Compatibility Data (1.0) 2020-03-24 MRTConfigData (1.57) 2020-03-31 EtreCheck (5.5.2) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report