EtreCheckPro version: 6.5 (6F001) Report generated: 2021-07-17 09:26:01 Download EtreCheckPro from https://etrecheck.com Runtime: 18:16 Performance: Poor Problem: Computer is too slow Description: It takes forever for apps to start up. Long lags when using apps. Sear ching is nearly impossible. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Failing hard drive - This computer has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 3.2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - Empty Video Information: AMD Radeon R9 M380 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 290.16 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 364 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk1s6 - Update (APFS) (Shared - 930 KB used) disk2 - Apple Built In SDXC Reader 31.91 GB Internal Secure Digital disk2s1 - N********0 (MS-DOS FAT32) 31.91 GB (7.85 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 290.16 GB used, 738.95 GB available, 688.37 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 364 MB used, 688.37 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 5.37 GB used, 688.37 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.05 GB used, 738.95 GB available, 688.37 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 930 KB used, 688.37 GB free) APFS Mount point: /System/Volumes/Update disk2s1 - N********0 31.91 GB (7.85 GB used, 24.05 GB free) MS-DOS FAT32 Mount point: /Volumes/N********0 Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 11.17 GB available System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist Executable: /Library/Application Support/Citrix Receiver/ctxusbd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.seagate.TBDecorator.plist Executable: /Library/Application Support/Seagate/TBLoopDriveParams Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.newwellnesssolutions.DLconnectMonitor.plist Executable: /Library/Application Support/DirectLife/DLconnectMonitor Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.Helper.plist Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Restrictive app permissions - possibly adware Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin Plugin: /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin Preference Pane: /Library/PreferencePanes/DashboardPreferences.prefPane Apps: 37 Old Applications: 187 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.4.9) [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (1.11.0 - SDK 10.14) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (4.2.4 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] DLconnect.kext - com.philips.iokit.DLconnect (5.7.2.17412 - SDK 10.4) [Not Loaded] Seagate Storage Driver.kext - com.seagate.driver.PowSecDriverCore (5.2.7 (26997) - SDK 10.4) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 211 Apple tasks [Running] 112 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 197 Apple tasks [Running] 115 Apple tasks [Other] 2 Apple tasks Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-07-17) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-20) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2020-01-23) [Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2018-04-27) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-13) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-13) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-13) [Running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-07-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-01-13) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Running] com.seagate.TBDecorator.plist (? 595582c - installed 2016-03-31) [Loaded] com.teamviewer.Helper.plist (? 7ca2e004 - installed 2016-01-15) [Other] com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2016-11-18) Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-24) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-03-13) [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-07-17) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-20) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-20) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-04-13) [Running] com.citrix.AuthManager_Mac.plist (? b095ca60 - installed 2018-04-27) [Running] com.citrix.ReceiverHelper.plist (? 369731a0 - installed 2018-04-27) [Running] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2018-04-27) [Other] com.epson.esua.launcher.plist (? 70512568 - installed 2019-07-24) [Other] com.epson.eventmanager.agent.plist (? cd93600d - installed 2020-02-02) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Running] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-13) [Running] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-13) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-13) [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-07-17) [Other] com.newwellnesssolutions.DLconnectMonitor.plist (? c80db963 - installed 2013-11-05) [Other] com.teamviewer.teamviewer.plist (? 9223e856 - installed 2016-11-18) [Other] com.teamviewer.teamviewer_desktop.plist (? efecefe3 - installed 2016-11-18) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-20) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-07-17) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-07-17) User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-04-20) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Dropbox (Dropbox, Inc. - installed 2021-07-17) Application /Applications/Dropbox.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-13) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-13) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] HP Device Monitor (HP Inc. - installed 2017-10-27) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-27) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: Silverlight: 5.1.50901.0 (? - installed 2018-08-15) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-04-20) AdobePDFViewer: 21.001.20149 (Adobe Systems, Inc. - installed 2021-04-20) CitrixICAClientPlugIn: 12.9.1 (? - installed 2018-09-21) Google Earth Web Plug-in: 7.1 (? - installed 2017-05-26) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-07-17) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2021-04-11) 3rd Party Preference Panes: Seagate Dashboard for Mac OSX (? - installed 2016-04-04) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Destinations: Untitled [Local] (Last used) Total size: 999.86 GB Total number of backups: 10 Oldest backup: 2020-08-25 21:01:52 Last backup: 2021-04-15 08:32:29 3 local snapshots Oldest local snapshot: 2021-04-15 08:00:58 Last local snapshot: 2021-04-27 20:10:54 Performance: System Load: 1.56 (1 min ago) 1.73 (5 min ago) 1.69 (15 min ago) Nominal I/O speed: 8.80 MB/s File system: 122.02 seconds (timed out) Write speed: 52 MB/s Read speed: 35 MB/s CPU Usage Snapshot: Type Overall System: 12 % User: 29 % Idle: 59 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.apple.WebKit.WebContent (4) 33.46 % (Apple) EtreCheckPro 24.48 % (Etresoft, Inc.) WindowServer 23.16 % (Apple) Safari 11.16 % (Apple) kernel_task 7.83 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (4) 522 MB (Apple) Adobe Desktop Service 248 MB (Adobe Inc.) EtreCheckPro 237 MB (Etresoft, Inc.) com.apple.appkit.xpc.openAndSavePanelService (3) 186 MB (Apple) QuickLookSatellite (2) 140 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) nsurlsessiond 5 MB / 19 KB (Apple) Dropbox 117 KB / 657 KB (Dropbox, Inc.) com.apple.WebKit.Networking 264 KB / 234 KB (Apple) mDNSResponder 102 KB / 64 KB (Apple) apsd 36 KB / 87 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.WebKit.WebContent (4) 18 (Apple) WindowServer 9 (Apple) Safari 4 (Apple) Adobe Photoshop 2020 3 (Adobe Systems, Inc.) Adobe (5) 2 (? - /Applications) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 16 MB Used RAM: 6.00 GB Cached files: 1.99 GB Available RAM: 2.00 GB Swap Used: 1 MB Software Installs (past 60 days): Install Date Name (Version) 2021-07-17 Microsoft AutoUpdate (4.37.21071101) Clean up: /Library/LaunchAgents/com.epson.eventmanager.agent.plist /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Executable not found /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop Executable not found /Library/LaunchAgents/com.epson.esua.launcher.plist /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found Diagnostics Information (past 7-30 days): 2021-07-17 08:44:19 Creative Cloud.app Crash Executable: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app End of report