EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-01-30 18:00:04 Download EtreCheckPro from https://etrecheck.com Runtime: 11:48 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Late 2013) - Vintage! iMac Model: iMac14,1 2.7 GHz Quad-Core Intel Core i5 (i5-4570R) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: Intel Iris Pro - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 286.71 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 6.44 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.29 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 286.71 GB used, 699.15 GB available, 694.74 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 6.44 GB used, 694.74 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.29 GB used, 699.15 GB available, 694.74 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 16.83 GB available System Software: macOS Catalina 10.15.7 (19H1615) Time since boot: About 11 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Symantec Unsigned Files: Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app/Contents/MacOS/EvernoteHelper Login Item: /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app Login Item: /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app Plugin: ~/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin Apps: 1 Old Applications: 14 x86-only apps System Extensions: [Running] SymantecEndpointSecurity - version 9.0.6 (Symantec - 2021-12-09) Application: /Applications/Norton Security.app - version 9.0.6 (Symantec - 2021-12-09) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 189 Apple tasks [Running] 111 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 167 Apple tasks [Running] 129 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-10) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-10) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-09-04) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-01-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-16) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-14) [Loaded] com.norton.servicemanager.daemon.MES.plist (Symantec - installed 2021-12-06) [Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2021-12-09) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2021-12-09) [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2021-12-09) [Running] com.symantec.kexthelper.MES.plist (Symantec - installed 2021-12-09) [Other] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2021-12-09) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2020-03-25) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2021-12-06) [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2021-12-09) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2021-12-09) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2021-12-09) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-01-20) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-01-18) [Loaded] com.norton.nsm-app.MES.plist (Symantec - installed 2021-12-06) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2021-12-06) User Launch Agents: [Running] com.bluejeansnet.BlueJeansHelper.plist (Blue Jeans Network, Inc. - installed 2021-09-24) [Running] com.bluejeansnet.BlueJeansMenu.plist (Blue Jeans Network, Inc. - installed 2021-09-24) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-12) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-07-29) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-07-29) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2022-01-18) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Dropbox (Dropbox, Inc. - installed 2022-01-21) Application /Applications/Dropbox.app [Running] EvernoteHelper (? - installed 2014-12-16) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] Evernote Helper (? - installed 2014-12-16) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] Garmin Express Service (Garmin International - installed 2021-11-28) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2021-11-28) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2021-11-28) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-21) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-22) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-22) Safari Extensions: Webex Meetings (Cisco - installed 2021-03-09) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-11-24) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 1.53 (1 min ago) 1.44 (5 min ago) 1.41 (15 min ago) Nominal I/O speed: 0.16 MB/s File system: 46.44 seconds Write speed: 45 MB/s Read speed: 51 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 6 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) deleted 20.46 % (Apple) WindowServer 6.32 % (Apple) EtreCheckPro 5.46 % (Etresoft, Inc.) kernel_task 2.26 % (Apple) com.symantec.mes.systemextension 1.82 % (?) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (4) 836 MB (Apple) EtreCheckPro 619 MB (Etresoft, Inc.) Dropbox (3) 243 MB (Dropbox, Inc.) MTLCompilerService (10) 187 MB (Apple) com.symantec.mes.systemextension 167 MB (?) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 55 MB / 28 MB (Apple) Dropbox 9 MB / 7 MB (Dropbox, Inc.) netbiosd 1 MB / 1 MB (Apple) apsd 68 KB / 40 KB (Apple) rapportd 22 KB / 23 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) deleted 4 (Apple) WindowServer 3 (Apple) System Information 0 (Apple) com.symantec.mes.systemextension 0 (?) diskarbitrationd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 256 MB Used RAM: 5.89 GB Cached files: 1.85 GB Available RAM: 2.11 GB Swap Used: 568 MB Software Installs (past 60 days): Install Date Name (Version) 2021-12-09 Norton For Mac.Universal (8.7.2.72.72) 2021-12-09 NIS_SKU.NS_SOS (8.7.2.76.76) 2021-12-14 macOS Catalina Security Update 2021-008 (10.15.7) 2021-12-14 Device Support Update (1.0.0.0.1.1632960232) 2021-12-14 Microsoft Teams (1.00.429478) 2022-01-10 ARMDC Agent Installer (1.0.0) 2022-01-13 Microsoft Excel (16.57.22011101) 2022-01-13 Microsoft OneNote (16.57.22011101) 2022-01-18 Microsoft AutoUpdate (4.43.22011101) 2022-01-18 Adobe Acrobat Reader DC (21.011.20039) (21.011.20039) 2022-01-18 Microsoft PowerPoint (16.57.22011101) 2022-01-18 Microsoft Word (16.57.22011101) 2022-01-18 Safari (15.2) 2022-01-18 Microsoft Outlook (16.57.22011101) 2022-01-20 Zoom (5.9.1.3506) 2022-01-21 MRTConfigData (1.86) 2022-01-27 XProtectPlistConfigData (2154) Diagnostics Information (past 7-30 days): 2022-01-28 08:52:17 com.symantec.mes.systemextension Crash Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension 2022-01-25 10:17:48 Bluetooth Setup Assistant.app Crash Executable: /System/Library/CoreServices/Bluetooth Setup Assistant.app Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '-[NSTaggedPointerString getCharacters:range:]: Range {0 , 22} out of bounds; string length 3' terminating with uncaught exception of type NSException abort() called End of report