EtreCheck version: 5.3.3 (5036) Report generated: 2019-08-09 13:28:26 Download EtreCheck from https://etrecheck.com Runtime: 1:58 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: I am running the latest version of Mojave and my Screenshot app just s tarted not working. I tried restarting my macbook, resetting NVRAM, I checked screenshot shortcuts and dropbox settings. The problem is when I double click or try to open the Screenshot app, nothing happens. The screenshot key combos do not work either. I can't take a screenshot with Preview. However, I can make a screen video re cording with quicktime. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (15-inch, 2017) MacBook Pro Model: MacBookPro14,3 1 2,9 GHz Intel Core i7 (i7-7820HQ) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133  ok BANK 1/DIMM0 - 8 GB LPDDR3 2133  ok Battery: Health = Normal - Cycle count = 115 Video Information: Intel HD Graphics 630 - VRAM: 1536 MB Radeon Pro 560 - VRAM: 4 GB Color LCD 3360 x 2100 Drives: disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 452.82 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.96 GB (Shared - 452.82 GB used - 45.35 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used - 45.35 GB free) APFS Mount point: /private/var/vm Network: Interface lpss-serial1: LPSS Serial Adapter (1) Interface lpss-serial2: LPSS Serial Adapter (2) Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.5 (18F132) Time since boot: About 2 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/PT.updd.plist Executable: /Library/PrivilegedHelperTools/PT.updd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.line6.l6ksettingmgr.plist Executable: /usr/local/bin/L6KSettingMgr Details: Exact match found in the whitelist - probably OK Login Item: /Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelHelper.app Login Item: /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app 32-bit Applications: 30 32-bit apps Kernel Extensions: /Applications/Radio Silence.app Radio Silence.kext (2.2 - SDK 10.12) /Library/Extensions DuetDisplay.kext (2.1.2 - SDK 10.10) Line6Audio.kext (7.6.7 - SDK 10.7) SoundGrid.kext (9.7.99) /System/Library/Extensions APExtFramebuffer.kext (1.6 - SDK 10.8) AirParrotDriver.kext (1.8 - SDK 10.8) Startup Items: TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 161 Apple tasks [Running] 125 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 178 Apple tasks [Running] 121 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-21) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-07-21) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-16) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-16) [Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2018-11-24) [Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2018-11-24) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-27) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-27) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-04-02) [Loaded] com.radiosilenceapp.agent.plist (Juuso Salonen - installed 2017-09-24) [Running] com.staticz.soundcontrol.agent.plist (Dominic Feira - installed 2018-01-18) [Running] com.waves.daemon.SoundGrid.DawNodeService.plist (Waves Inc - installed 2017-05-09) Launch Daemons: [Running] PT.updd.plist (? 0 - installed 2017-12-19) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-07-21) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-16) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-04) [Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2018-11-24) [Running] com.bjango.istatmenus.fans.plist (? 9a713d46 - installed 2018-11-24) [Loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2017-12-18) [Running] com.bombich.ccchelper.plist (? bc948f55 - installed 2018-11-15) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-27) [Running] com.line6.l6ksettingmgr.plist (? 6bf87f2 - installed 2017-12-19) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-04-02) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-12-04) [Other] com.radiosilenceapp.nke.plist (Apple - installed 2019-05-04) [Not Loaded] com.waves.daemon.SoundGrid.DisableNetworkRxPolling.plist (Apple - installed 2019-05-04) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-16) [Running] com.bluejeansnet.BlueJeansHelper.plist (Blue Jeans Network, Inc. - installed 2019-07-24) [Running] com.bluejeansnet.BlueJeansMenu.plist (Blue Jeans Network, Inc. - installed 2019-07-24) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-02-14) [Running] com.vladalexa.MagicPrefs.plist (? 0 - installed 2019-08-09) User Login Items: AdobeResourceSynchronizer.app (Adobe Systems, Inc. - installed 2019-05-16) (Application - /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app) Airmail 3.app (App Store - installed 2017-05-27) (Application - /Applications/Airmail 3.app) Alfred 3.app (Running with Crayons Ltd - installed 2018-12-21) (Application - /Applications/Alfred 3.app) Backup and Sync.app (Google, Inc. - installed 2019-07-15) (Application - /Applications/Backup and Sync.app) CCC User Agent.app (? - installed 2018-10-17) (Application - /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app) ClockerHelper (App Store - installed 2019-07-24) (Modern Login Item - /Applications/Clocker.app/Contents/Library/LoginItems/ClockerHelper.app) CraftManagerHelper (Tomas Hanacek - installed 2019-07-29) (Modern Login Item - /Applications/CraftManager.app/Contents/Library/LoginItems/CraftManagerHelper.app) Dropbox.app (Dropbox, Inc. - installed 2019-07-31) (Application - /Applications/Dropbox.app) Franz.app (Stefan Malzner - installed 2019-07-21) (Application - /Applications/Franz.app) MuzzleLaunchHelper (Bryan Jones - installed 2018-11-21) (Modern Login Item - /Applications/Muzzle.app/Contents/Library/LoginItems/MuzzleLaunchHelper.app) PopClip.app (App Store - installed 2017-11-15) (Application - /Applications/PopClip.app) Skype.app (Skype Communications S.a.r.l - installed 2019-07-23) (Application - /Applications/Skype.app) Wunderlist.app (App Store - installed 2019-05-08) (Application - /Applications/Wunderlist.app) WunderlistHelper (App Store - installed 2019-05-08) (Modern Login Item - /Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app) HazelHelper.app (? - installed 2017-10-24) (Application - /Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelHelper.app) Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-07-21) NexHWPlugin.Turkcell: 1.0 (? - installed 2019-07-27) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-16) AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-16) o1dbrowserplugin: 5.41.3.0 (? - installed 2019-05-27) googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11) MeetingJoinPlugin: 1.0 (? - installed 2019-04-02) Audio Plug-ins: AirPlay: 2.0 (Apple - installed 2019-07-02) BridgeAudioSP: 5.46 (Apple - installed 2019-07-02) iSightAudio: 7.7.3 (Apple - installed 2019-07-02) AppleAVBAudio: 740.1 (Apple - installed 2019-07-02) _SoundControl: 2.1.6 (Dominic Feira - installed 2018-01-18) BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-07-02) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-07-02) 3rd Party Preference Panes: Hazel (installed 2017-10-24) Line6AudioMIDI (installed 2013-08-22) Tuxera NTFS (installed 2017-12-04) Time Machine: Time Machine information not available without Full Drive Access. 17 local snapshots Oldest local snapshot: 2019-08-06 18:37:11 Last local snapshot: 2019-08-09 13:25:23 Performance: System Load: 6.99 (1 min ago) 3.39 (5 min ago) 2.35 (15 min ago) Nominal I/O speed: 1.48 MB/s File system: 24.29 seconds Write speed: 381 MB/s Read speed: 2348 MB/s CPU Usage Snapshot: Type Overall System 5 % User 10 % Idle 86 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 49.53 % (?) EtreCheck 22.97 % (App Store) Google Chrome 12.48 % (Google, Inc.) Sketch 10.35 % (Bohemian Coding) Google Chrome Helper (GPU) 5.21 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Sketch 796 MB (Bohemian Coding) EtreCheck 770 MB (App Store) Airmail 3 378 MB (App Store) Dropbox 331 MB (Dropbox, Inc.) Google Chrome 309 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Spotify 21 MB / 501 KB (Spotify) Other processes 1 MB / 316 KB (?) Franz 654 KB / 629 KB (Stefan Malzner) Skype 143 KB / 347 KB (Skype Communications S.a.r.l) Wunderlist 306 KB / 148 KB (App Store) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 37 MB Used RAM: 12.28 GB Cached files: 3.69 GB Available RAM: 3.72 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-07-23 MRTConfigData (1.47) 2019-07-24 Clocker (1.6.12) 2019-07-27 WebTVPlugin 2019-07-30 Slack (4.0.1) 2019-08-01 Gatekeeper Configuration Data (175) 2019-08-01 Lightshot Screenshot (2.22) 2019-08-07 Evernote (7.12) 2019-08-08 ARMDC Agent Installer 2019-08-09 EtreCheck (5.3.3) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report