EtreCheckPro version: 6.6 (66014) Report generated: 2022-06-02 16:40:53 Download EtreCheckPro from https://etrecheck.com Runtime: 2:55 Performance: Excellent Problem: Other problem Description: Mail will no longer allow me to open attached PDFs. It fails, claiming I donâ t have permissions to open the attachment. This behavior goes a way if I boot in safe mode but returns after a normal boot. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 VX2250 SERIES 1920 x 1080 Drives: disk0 - Aura Pro X2 1.92 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1.92 TB disk2 [APFS Virtual drive] 1.92 TB (Shared by 6 volumes) disk2s1 - M********************* - Data (APFS) [APFS Virtual drive] (Shared - 1.52 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 410 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.32 GB used) disk2s5s1 - M*******************2 (APFS) [APFS Snapshot] (Shared - 15.32 GB used) disk2s6 - Update (APFS) (Shared - 4 MB used) disk1 - 2.0TB OWC Mercury Electra 6G SSD 2.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Container] 2.00 TB disk3 [APFS Virtual drive] 2.00 TB (Shared by 2 volumes) disk3s1 - M************2 (APFS) (Shared - 1.15 TB used) disk3s2 - Update (APFS) (Shared - 33 KB used) disk4 - WD My Passport 2628 5.00 TB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 [APFS Container] 2.45 TB disk7 [APFS Virtual drive] 2.45 TB (Shared by 1 volumes) disk7s1 - i********2 (APFS) (Shared - 1.60 TB used) disk4s3 [APFS Container] 2.55 TB disk6 [APFS Virtual drive] 2.55 TB (Shared by 1 volumes) disk6s1 - i************2 (APFS) (Shared - 1.24 TB used) disk5 - Blackbox Pro 3.00 TB External USB 10 Gbit/s+ USB disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk5s2 - N*********M (Journaled HFS+) 3.00 TB (2.48 TB used) disk8 - SABRENT SD 127.87 GB External USB 5 Gbit/s USB disk8s1 - G*****9 127.85 GB (11.45 GB used) Mounted Volumes: disk2s1 - M********************* - Data [APFS Virtual drive] 1.92 TB (Shared - 1.52 TB used, 390.95 GB available, 381.74 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk2s2 - Preboot [APFS Preboot] 1.92 TB (Shared - 410 MB used, 381.74 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.92 TB (Shared - 2.15 GB used, 381.74 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - M*******************2 [APFS Snapshot] 1.92 TB (Shared - 15.32 GB used, 390.95 GB available, 381.74 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 1.92 TB (Shared - 4 MB used, 381.74 GB free) APFS Mount point: /System/Volumes/Update disk3s1 - M************2 2.00 TB (Shared - 1.15 TB used, 912.85 GB available, 851.10 GB free) APFS Mount point: /Volumes/M************2 Owners enabled: No disk5s2 - N*********M 3.00 TB (2.48 TB used, 521.17 GB available, 521.15 GB free) Journaled HFS+ Mount point: /Volumes/N*********M disk6s1 - i************2 2.55 TB (Shared - 1.24 TB used, 1.51 TB available, 1.31 TB free) APFS Mount point: /Volumes/i************2 Owners enabled: No disk7s1 - i********2 2.45 TB (Shared - 1.60 TB used, 1.20 TB available, 853.25 GB free) APFS Mount point: /Volumes/i********2 Owners enabled: No disk8s1 - G*****9 127.85 GB (11.45 GB used, 116.38 GB free) Mount point: /Volumes/G*****9 disk9s1 - M*********************p 100 MB (10 MB used, 90 MB free) Mac OS Extended Disk Image Mount point: /Volumes/M*********************p Owners enabled: No Read-only: Yes Network: Interface en0: Ethernet Interface en5: HERO9 Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en10: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 6.35 GB available Screen sharing: Enabled System Software: macOS Big Sur 11.6.6 (20G624) Time since boot: About 9 hours Notifications: Firefox.app 22 notifications ExpressVPN.app one notification CCC Dashboard.app 2 notifications Parallels Toolbox.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist Executable: ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app --args -scheduled Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.wondershare.mobilegodaemon.plist Executable: ~/Library/Application Support/wondershare_mobilego/MobileGoDaemon.app/Contents/MacOS/MobileGoDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/nplastpass.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Preference Pane: ~/Library/PreferencePanes/RCDefaultApp.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Apps: 18 Old Applications: 52 x86-only apps Kernel Extensions: /Applications/ExpressVPN.app [Not Loaded] ExpressVPNSplitTunnel.kext - com.expressvpn.splittunnel (1.0.2 - SDK 10.16) /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (17.1.3 51565 - SDK 10.11) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (17.1.3 51565 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (17.1.3 51565 - SDK 10.9) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (17.1.3 51565 - SDK 10.9) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) ~/Downloads/LCC Installer.app [Not Loaded] LogitechHIDDevices-JPN.kext - com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6) System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 187 Apple tasks [Running] 142 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 171 Apple tasks [Running] 147 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-05-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-05-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2022-05-25) [Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2022-05-27) [Running] com.expressvpn.expressvpnd.plist (ExprsVPN LLC - installed 2022-05-25) [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-05-25) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-05-25) [Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2022-05-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26) [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Running] com.parallels.desktop.launchdaemon.plist (Parallels International GmbH - installed 2022-05-28) [Loaded] com.wdc.WDPrivilegedHelper.plist (Not signed - installed 2022-05-25) [Loaded] org.macosforge.xquartz.privileged_startx.plist (Not signed - installed 2022-05-25) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-05-25) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-05-25) [Running] com.brother.LOGINserver.plist (Brother Industries, LTD. - installed 2022-05-25) [Other] com.epson.eventmanager.agent.plist (Not signed - installed 2022-05-25) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2022-05-25) [Loaded] com.fujitsu.pfu.ScanSnap.AOUMonitor.plist (PFU LIMITED - installed 2022-05-25) [Loaded] com.fujitsu.pfu.SshRegister.plist (PFU LIMITED - installed 2022-05-25) [Loaded] com.fujitsu.pfu.SshResident.plist (PFU LIMITED - installed 2022-05-25) [Loaded] com.fujitsu.pfu.SshSCloudWatch.plist (PFU LIMITED - installed 2022-05-25) [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-05-25) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-05-25) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-05-25) [Loaded] org.macosforge.xquartz.startx.plist (Not signed - installed 2022-05-25) User Launch Agents: [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (Not signed - installed 2012-08-14) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2022-02-25) [Other] com.lastpass.LastPassHelper.plist (Not signed - installed 2017-03-19) [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (Not signed - installed 2021-10-15) [Running] com.wondershare.mobilegodaemon.plist (Not signed - installed 2014-06-06) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2022-05-25) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Running] Box Sync (Box, Inc. - installed 2022-05-25) Application /Applications/Box Sync.app [Running] CCC Dashboard (Bombich Software, Inc. - installed 2022-05-27) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC Dashboard.app [Running] Carbon Copy Cloner (Bombich Software, Inc. - installed 2022-05-27) Application /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC Dashboard.app [Not Loaded] LoginHelper (App Store - installed 2022-05-25) Modern Login Item /Applications/Chat for WhatsApp.app/Contents/Library/LoginItems/LoginHelper.app [Running] Dropbox (Dropbox, Inc. - installed 2022-05-25) Application /Applications/Dropbox.app [Not Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2022-05-25) Modern Login Item /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app [Loaded] ExpressVPN (ExprsVPN LLC - installed 2022-05-25) Application /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app [Not Loaded] goproapp.devicedetection (GoPro, Inc. - installed 2022-05-25) Modern Login Item /Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app [Running] Google Drive (Google LLC - installed 2022-05-25) Application /Applications/Google Drive.app [Not Loaded] GrowlLauncher (App Store - installed 2022-05-25) Modern Login Item /Applications/Growl.app/Contents/Library/LoginItems/GrowlLauncher.app [Not Loaded] MemoryCleanHelper (App Store - installed 2022-05-25) Modern Login Item /Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app [Running] Parallels Toolbox (Parallels International GmbH - installed 2022-06-01) Application /Applications/Parallels Toolbox.app [Not Loaded] PhotoSyncHelper (App Store - installed 2022-05-25) Modern Login Item /Applications/PhotoSync.app/Contents/Library/LoginItems/PhotoSyncHelper.app [Not Loaded] Skitch Helper (App Store - installed 2022-05-25) Modern Login Item /Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2022-05-25) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] SpeedTestHelper (App Store - installed 2022-05-25) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Running] Messages (Apple - installed 2020-01-01) Application /System/Applications/Messages.app [Running] Activity Monitor (Apple - installed 2020-01-01) Application /System/Applications/Utilities/Activity Monitor.app [Running] Box Edit (Box, Inc. - installed 2022-05-04) Application ~/Library/Application Support/Box/Box Edit/Box Edit.app [Running] Box Local Com Server (Box, Inc. - installed 2022-05-04) Application ~/Library/Application Support/Box/Box Edit/Box Local Com Server.app Internet Plug-ins: Flip4Mac WMV Plugin: 3.1.0.24 (? - installed 2022-05-25) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2022-05-25) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2022-05-25) SharePointBrowserPlugin: 14.6.7 (? - installed 2022-05-25) nplastpass: 4.1.2 (? - installed 2022-05-25) GarminGpsControl: 4.2.0.0 (? - installed 2022-05-25) Silverlight: 5.1.41212.0 (? - installed 2022-05-25) iPhotoPhotocast: 7.0 (Apple - installed 2022-05-25) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-04-20) Safari Extensions: "Open In" button for Internet Explorer (Parallels International GmbH - installed 2022-05-28) Box Tools (Box, Inc. - installed 2022-05-04) LastPass (Marvasol, Inc DBA LastPass - installed 2022-06-01) Screenshot Page Safari Extension (Parallels International GmbH - installed 2022-06-01) 3rd Party Preference Panes: RCDefaultApp (? - installed 2021-10-15) Flip4Mac WMV (? - installed 2022-05-25) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Destinations: N*********M [Local] (Last used) Total size: 3.00 TB Total number of backups: 16 Oldest backup: 2022-05-25 13:31:58 Last backup: 2022-06-02 16:01:47 8 local snapshots Oldest local snapshot: 2022-06-02 00:05:13 Last local snapshot: 2022-06-02 15:57:53 3rd party backup: Carbon Copy Cloner Performance: System Load: 3.15 (1 min ago) 2.66 (5 min ago) 2.49 (15 min ago) Nominal I/O speed: 0.28 MB/s File system: 13.16 seconds Write speed: 2461 MB/s Read speed: 3071 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 5 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 10.32 % (Apple) EtreCheckPro 9.38 % (Etresoft, Inc.) plugin-container (29) 7.06 % (Mozilla Corporation) firefox 3.58 % (Mozilla Corporation) Box Sync Monitor 2.70 % (Box, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (29) 6.09 GB (Mozilla Corporation) com.apple.WebKit.WebContent (5) 1.76 GB (Apple) MTLCompilerService (62) 1.22 GB (Apple) firefox 973 MB (Mozilla Corporation) EtreCheckPro 950 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) lightway 562 MB / 65 MB (ExprsVPN LLC) mDNSResponder 2 MB / 498 KB (Apple) Dropbox 165 KB / 184 KB (Dropbox, Inc.) netbiosd 65 KB / 27 KB (Apple) rapportd 17 KB / 8 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) plugin-container (29) 4 (Mozilla Corporation) firefox 2 (Mozilla Corporation) Activity Monitor 2 (Apple) Box Sync 1 (Box, Inc.) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 121 MB Used RAM: 18.96 GB Cached files: 4.92 GB Available RAM: 5.04 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-04-07 Pages (12.0) 2022-04-07 Numbers (12.0) 2022-04-07 Keynote (12.0) 2022-04-08 GoPro æ ­æ ¾å ¨ (2.0.1) 2022-04-13 Adobe Acrobat Reader DC (22.001.20112) (22.001.20112) 2022-04-25 Brother iPrint&Scan (10.2.0) 2022-05-04 Speedtest (1.25) 2022-05-10 BBEdit (14.1.2) 2022-05-10 Microsoft AutoUpdate (4.47.22050700) 2022-05-11 Microsoft OneNote (16.61.22050700) 2022-05-11 Microsoft Outlook (16.61.22050700) 2022-05-11 Microsoft PowerPoint (16.61.22050700) 2022-05-11 Microsoft Word (16.61.22050700) 2022-05-13 XProtectPlistConfigData (2159) 2022-05-14 MP3 Gain - Audio Normalization (5.3.0) 2022-05-14 Slack (4.26.1) 2022-05-19 Google Drive (1.3.17.192) 2022-05-19 iMovie (10.3.3) 2022-05-22 Countdowns (7.5.1) 2022-05-23 Microsoft Excel (16.61.22052000) 2022-05-23 LanScan (6.6.2) 2022-05-23 GoPro Player (2.0.6) 2022-05-25 Safari (15.5) 2022-05-25 macOS 11.6.6 (11.6.6) 2022-05-25 MRTConfigData (1.93) 2022-05-25 ExpressVPN (11.0.0 (66198)) 2022-05-26 Microsoft Office Licensing Helper (0) 2022-05-27 macOS Monterey (12.4) 2022-06-02 ScanSnap Online Update (3.1.35) 2022-06-02 ScanSnap Home (2.6.0) Clean up: ~/Library/LaunchAgents/com.lastpass.LastPassHelper.plist ~/Library/Application Support/LastPass/LastPassHelper.app/Contents/MacOS/LastPassHelper Executable not found /Library/LaunchAgents/com.epson.eventmanager.agent.plist /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Executable not found Diagnostics Information (past 7-30 days): 2022-05-30 09:24:46 WindowServer High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2022-05-27 07:15:46 LastPass.app Crash Executable: /Applications/LastPass.app Details: Crashing on exception: Extension context of class NSExtensionContext h as not supplied an auxiliary connection host protocol. End of report