EtreCheckPro version: 6.2.6 (6C020) Report generated: 2020-05-17 08:24:04 Download EtreCheckPro from https://etrecheck.com Runtime: 3:23 Performance: Excellent Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Safe mode - This machine is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Air (11-inch, Early 2015) MacBook Air Model: MacBookAir7,1 2.2 GHz Dual-Core Intel Core i7 (i7-5650U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 527 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1366 x 768 Drives: disk0 - APPLE SSD AP0256H 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 202.39 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.00 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 250.69 GB (Shared - 202.39 GB used, 38.40 GB available, 35.48 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 250.69 GB (Shared - 1.07 GB used, 35.48 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.69 GB (Shared - 11.00 GB used, 38.40 GB available, 35.48 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en2: USB Ethernet Interface en5: Thunderbolt Ethernet Interface en6: AX88179 USB 3.0 to Gigabit Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E287) Time since boot: Less than an hour Safe Mode: Enabled Notifications: Microsoft Outlook.app 49 notifications AVGAntivirus.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, AVG, and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.update.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: Details: Restrictive config permissions - possibly adware Launchd: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist Executable: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.Helper.plist Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/jp.co.canon.CUPSCAPT.BG.plist Executable: /Library/Printers/Canon/CUPSCAPT/BackGrounder/Canon CAPT BackGrounder.app/Contents/MacOS/Canon CAPT BackGrounder Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avg.userinit.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avg.init.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Apps: 26 32-bit Applications: 32 32-bit apps Kernel Extensions: /Applications/AVGAntivirus.app [Not Loaded] AVGFileShield.kext (AVG Technologies CZ, s.r.o., 4.0.0 - SDK 10.12) [Not Loaded] AVGPacketForwarder.kext (AVG Technologies CZ, s.r.o., 2.1 - SDK 10.12) /Library/Extensions [Not Loaded] AX88179_178A.kext (WEI LU SU, 1.1.0 - SDK 10.9) [Not Loaded] Dropbox.kext (Dropbox, Inc., 1.11.0 - SDK 10.14) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 193 Apple tasks [Running] 103 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 190 Apple tasks [Running] 107 Apple tasks Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-10) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-05-24) [Not Loaded] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-22) [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2019-04-01) [Not Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2020-03-30) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-05-13) [Not Loaded] com.teamviewer.teamviewer.plist (? 3f96bb90 - installed 2016-01-21) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? b358a0be - installed 2016-01-21) [Not Loaded] jp.co.canon.CUPSCAPT.BG.plist (? 33904f9c - installed 2016-09-08) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-05-24) [Not Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-22) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2019-04-01) [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2019-04-01) [Not Loaded] com.avg.init.plist (? b7d61217 - installed 2020-03-30) [Not Loaded] com.avg.uninstall.plist (? 70fb3cd - installed 2020-03-30) [Not Loaded] com.avg.update.plist (? 3d634b49 - installed 2020-03-30) [Not Loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2016-02-12) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-05-13) [Not Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-06-04) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-03-12) [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2020-01-14) [Not Loaded] com.nordvpn.osx.helper.plist (TEFINKOM & CO S.A - installed 2020-03-06) [Not Loaded] com.teamviewer.Helper.plist (? 7ca2e004 - installed 2015-12-22) [Not Loaded] com.teamviewer.teamviewer_service.plist (? 584f175a - installed 2016-01-21) User Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-02-01) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-22) [Not Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2018-11-06) [Not Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-16) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12) [Not Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12) [Not Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2018-11-06) [Not Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-01-08) User Login Items: [Loaded] Dropbox (Dropbox, Inc. - installed 2020-05-16) Application /Applications/Dropbox.app [Not Loaded] NordVPNLauncher Sideload (TEFINKOM & CO S.A - installed 2020-03-17) Modern Login Item /Applications/NordVPN.app/Contents/Library/LoginItems/NordVPNLauncher Sideload.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-04-14) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2015-10-15) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: SharePointBrowserPlugin: 14.5.8 (? - installed 2015-11-12) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-05-13) AdobePDFViewer: 20.009.20063 (Adobe Systems, Inc. - installed 2020-05-13) MeetingJoinPlugin: (? - installed 2015-10-26) ZoomUsPlugIn: 4.6.10 (20041.0408) (Zoom Video Communications, Inc. - installed 2020-04-11) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-05-24) User Internet Plug-ins: ZoomUsPlugIn: 4.6.9 (19273.0402) (Zoom Video Communications, Inc. - installed 2020-04-03) WebEx64: 1.0 (? - installed 2015-08-12) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 2.39 (1 min ago) 2.86 (5 min ago) 1.60 (15 min ago) Nominal I/O speed: 5.94 MB/s File system: 26.00 seconds Write speed: 317 MB/s Read speed: 1090 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 15 % Idle: 80 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome Helper (Renderer) (14) 20.84 % (Google, Inc.) commerce 18.72 % (Apple) CVMCompiler 14.92 % (Apple) WindowServer 8.94 % (Apple) Google Chrome 6.46 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (14) 1.09 GB (Google, Inc.) EtreCheckPro 523 MB (Etresoft, Inc.) Microsoft Outlook 234 MB (Microsoft Corporation) Google Chrome 199 MB (Google, Inc.) CVMCompiler 198 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) commerce 68 MB / 421 KB (Apple) mDNSResponder 159 KB / 11 KB (Apple) apsd 6 KB / 5 KB (Apple) rapportd 2 KB / 1 KB (Apple) netbiosd 522 B / 354 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) commerce 10 (Apple) WindowServer 5 (Apple) Google Chrome Helper (Renderer) (14) 3 (Google, Inc.) CVMCompiler 3 (Apple) Google Chrome 2 (Google, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 2.17 GB Used RAM: 3.84 GB Cached files: 1.99 GB Available RAM: 4.16 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-04-30 Python (0) 2020-05-03 Twinmotion Direct Link SketchUp 2020 (2020.57.5470.39) 2020-05-06 Security Update 2020-002 (10.13.6) 2020-05-06 macOS Catalina (10.15.4) 2020-05-07 Voice Update - Martha (1.3.13) 2020-05-07 Xcode (11.4.1) 2020-05-10 ARMDC Agent Installer (1.0.0) 2020-05-13 Microsoft AutoUpdate (4.23.20051002) 2020-05-13 Adobe Acrobat Reader DC (20.009.20063) (20.009.20063) 2020-05-15 XProtectPlistConfigData (2121) 2020-05-15 MRTConfigData (1.60) 2020-05-17 Microsoft Outlook (16.38.20051207) 2020-05-17 Microsoft OneNote (16.38.20051207) 2020-05-17 Microsoft Excel (16.38.20051207) 2020-05-17 Microsoft PowerPoint (16.38.20051207) 2020-05-17 Microsoft Word (16.38.20051207) 2020-05-17 Skype for Business (16.28.189) Clean up: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Executable not found ~/Library/LaunchAgents/com.skype.skype.shareagent.plist /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Executable not found Diagnostics Information (past 7-30 days): 2020-05-15 08:10:25 syspolicyd - High CPU Use (2 times) Executable: /usr/libexec/syspolicyd End of report