EtreCheckPro version: 6.8.8 (68072) Report generated: 2025-03-26 10:30:44 Download EtreCheckPro from https://etrecheck.com Runtime: 8:46 Performance: Poor Problem: Computer is too slow Description: My computer is running incredibly slowly. It takes a long time to turn on, Safari is slow, and I cannot open Chrome (my usual default browse r) at all even after downloading again. Major Issues: Anything that appears on this list needs immediate attention. Poor performance - EtreCheck report shows poor performance. This is unusual. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2019) Status: Supported iMac Model: iMac19,1 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 570X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 41% used, 430.65 TB written, 100% health, 76 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (13.32 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (13.32 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (601.89 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (4.05 GB used) disk2s4 - Recovery (APFS) [Recovery] (1.24 GB used) disk2s5 - VM (APFS) [APFS VM] (4.26 GB used) disk2s6 - Update (APFS) (68 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (13.32 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (13.32 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (601.89 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (4.05 GB used) disk2s4 - Recovery (APFS) [Recovery] (1.24 GB used) disk2s5 - VM (APFS) [APFS VM] (4.26 GB used) disk2s6 - Update (APFS) (68 MB used) Mounted Volumes: disk2s1 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Fusion drive Used: 13.32 GB Shared values Size: 1.03 TB Free: 398.20 GB Available: 666.92 GB disk2s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 13.32 GB Shared values Size: 1.03 TB Free: 398.20 GB Available: 666.92 GB disk2s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 601.89 GB Shared values Size: 1.03 TB Free: 398.20 GB Available: 666.92 GB disk2s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 4.05 GB Shared values Size: 1.03 TB Free: 398.20 GB Available: 666.92 GB disk2s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 4.26 GB Shared values Size: 1.03 TB Free: 398.20 GB Available: 666.92 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 68 MB Shared values Size: 1.03 TB Free: 398.20 GB Available: 666.92 GB USB: USB 3.1 bus Brother - HL-5250DN Apple Inc. - FaceTime HD Camera (Built-in) USB 3.1 bus Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface bridge0: Thunderbolt Bridge System Software: macOS Sonoma 14.5 (23F79) Time since boot: About a day Notifications: Slack.app 3 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Domain name invalid - possibly malware Apps: 32 System Extensions: [Not Loaded] GlobalProtectExtension - version 5.2.10-6 (Palo Alto Networks - installed 2022-04-25) Application: /Applications/GlobalProtect.app - version 5.2.10-6 (Palo Alto Networks - installed 2022-04-25) Description: System Extensions for GlobalProtect Split Tunnel and Enforcer Kernel Extensions: /Applications/GlobalProtect.app [Not Loaded] gplock.kext - com.paloaltonetworks.GlobalProtect.gplock (Palo Alto Networks, 5.2.10 - SDK 10.10) [Not Loaded] gpsplit.kext - com.paloaltonetworks.GlobalProtect.gpsplit (Palo Alto Networks, 5.2.10 - SDK 10.10) [Not Loaded] pangpd.kext - com.paloaltonetworks.kext.pangpd (Palo Alto Networks, 5.2.10 - SDK 10.10) /Library/Extensions [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (Dropbox, Inc., 1.13.0 - SDK 10.14) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (Paragon Software GmbH, 15.8.108 - SDK 10.10) System Launch Daemons: [Not Loaded] 44 Apple tasks [Loaded] 177 Apple tasks [Running] 178 Apple tasks [Other] 5 Apple tasks System Launch Agents: [Not Loaded] 23 Apple tasks [Loaded] 189 Apple tasks [Running] 212 Apple tasks [Other] One Apple task Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-03-14) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-03-14) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-05-22) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Not Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-01-10) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-05-16) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-05-16) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-05-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-05-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-11-06) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2023-10-11) [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed 2023-03-16) Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool [Not Loaded] com.paloaltonetworks.gp.pangpsd.plist (Palo Alto Networks - installed 2023-11-06) Executable: /Applications/GlobalProtect.app/Contents/Resources/PanGPS [Loaded] com.paragon-software.ntfs.loader.plist (Paragon Software GmbH - installed 2023-11-06) Command: /sbin/kextload /Library/Extensions/ufsd_NTFS.kext [Not Loaded] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2023-11-06) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfsd [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-03-25) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-03-14) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-05-22) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-01-10) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-05-07) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-05-16) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-05-12) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-05-14) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2023-03-16) Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck [Not Loaded] com.paloaltonetworks.gp.pangpa.plist (Palo Alto Networks - installed 2023-11-06) Executable: /Applications/GlobalProtect.app/Contents/MacOS/GlobalProtect [Not Loaded] com.paloaltonetworks.gp.pangps.plist (Palo Alto Networks - installed 2023-11-06) Executable: /Applications/GlobalProtect.app/Contents/Resources/PanGPS [Not Loaded] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2023-11-06) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app/Contents/MacOS/NotificationAgent [Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-03-25) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Other] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-03-25) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-01-10) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.dropbox.DropboxUpdater.wake.plist (Dropbox, Inc. - installed 2025-03-07) Command: ~/Library/Application Support/Dropbox/DropboxUpdater/Current/DropboxUpdater.app/Contents/MacOS/DropboxUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.dropbox.dropboxmacupdate.agent.plist (Not signed - installed 2025-03-07) [Not Loaded] com.dropbox.dropboxmacupdate.xpcservice.plist (Not signed - installed 2025-03-07) [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-03-25) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2025-03-25) Application /Applications/Dropbox.app [Running] Google Chrome (Google LLC - installed 2025-03-25) Application /Applications/Google Chrome.app [Not Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2021-04-01) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-05-16) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-05-16) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Applications: 612 Apple apps 186 3rd party apps 111 x86-only apps 32 unsigned apps App Extensions: Finder sync extensions: [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Widgets: [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] OneNote - /Applications/Microsoft OneNote.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app [Loaded] OneDrive File Provider - /Applications/OneDrive.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator org.oasis-open.opendocument.presentation *.odp public.text com.adobe.illustrator.ai-image *.ai com.adobe.encapsulated-postscript *.eps org.oasis-open.opendocument.spreadsheet *.ods Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2023-11-06) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2023-11-06) JavaAppletPlugin: Java 8 Update 371 build 11 (? - installed 2023-11-06) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-05-22) Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) 3rd Party System settings: Java (? - installed 2023-03-17) ParagonNTFS (Paragon Software GmbH - installed 2020-12-09) Backup: Time Machine information is limited without Full Disk Access Destinations: S********************e [Local] (Last used) 5 local snapshots Oldest local snapshot: 2025-03-13 19:32:45 Last local snapshot: 2025-03-25 13:52:56 Performance: System Load: 2.56 (1 min ago) 2.06 (5 min ago) 1.86 (15 min ago) Nominal I/O usage: 14.94 MB/s File system: 21.09 seconds Write speed: 460 MB/s Read speed: 1464 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 13 % Idle: 77 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) OtherUsersStorageExtension 43.50 % (Apple) StorageManagementService 16.58 % (Apple) photolibraryd 15.18 % (Apple) EtreCheckPro 13.04 % (Etresoft, Inc.) WindowServer 12.04 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 747 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (6) 302 MB (Google LLC) Slack Helper (Renderer) 214 MB (SLACK TECHNOLOGIES L.L.C.) com.apple.WebKit.WebContent (9) 167 MB (Apple) AppleSpell 157 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Dropbox 7 MB / 7 MB (Dropbox, Inc.) mDNSResponder 4 MB / 1 MB (Apple) chronod 2 MB / 896 KB (Apple) rapportd 343 KB / 23 KB (Apple) apsd 117 KB / 145 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) ApplicationsStorageExtension 14 (Apple) chronod 8 (Apple) UserEventAgent (2) 7 (Apple) WindowServer 5 (Apple) NotificationCenter 5 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 11 MB Used RAM: 6.30 GB Cached files: 1.69 GB Available RAM: 1.70 GB Swap Used: 147 MB Software Installs (past 60 days): Install Date Name (Version) 2025-01-30 Be Focused (2.4.2) 2025-01-30 Mobile Device (1.0.0.0) 2025-01-31 GarageBand (10.4.12) 2025-03-06 XProtectPayloads (151) 2025-03-25 Zoom Workplace (6.3.11.50104) 2025-03-25 XProtectPlistConfigData (5291) Diagnostics Information (past 60 days): 2025-03-25 17:41:47 photoanalysisd - High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2025-03-25 12:18:41 WeatherWidget - Crash (2 times) First occurrence: 2025-03-25 10:55:03 Executable: /System/Applications/Weather.app 2025-03-25 11:50:13 WindowServer - Crash (2 times) Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2025-03-25 11:24:07 Google Chrome.app - Hang (2 times) First occurrence: 2025-03-25 10:36:52 Executable: /Applications/Google Chrome.app End of report