EtreCheck version: 5.6.4 (5222)
Report generated: 2020-11-23 10:12:08
Download EtreCheck from https://etrecheck.com
Runtime: 2:53
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled

Problem: Computer is too slow

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Runaway process - A process is using a large percentage of your CPU.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware.
  High battery cycle count - Your battery may be losing capacity.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  Vintage hardware - This computer may be considered vintage.
  32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system.
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.
  Sharing enabled - This computer has sharing services enabled that could be a security risk.

Hardware Information:
  MacBook Pro (13-inch, Mid 2012) - Vintage!
  MacBook Pro Model: MacBookPro9,2
  2.5 GHz Dual-Core Intel Core i5 (i5-3210M) CPU: 2-core
  16 RAM - At maximum
    BANK 0/DIMM0 - 8 GB DDR3 1600  
    BANK 1/DIMM0 - 8 GB DDR3 1600  
  Battery: Health = Normal - Cycle count = 881

Video Information:
  Intel HD Graphics 4000 - VRAM: 1536 MB
    Color LCD 1280 x 800

Drives:
  disk0 - Samsung SSD 850 EVO 500GB 500.11 GB (Solid State - TRIM: No) 
  Internal SATA 6 Gigabit Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 499.90 GB
      disk1 [APFS Virtual drive] 499.90 GB (Shared by 5 volumes)
        disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 160.26 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
        disk1s3 - Recovery (APFS) [Recovery] (Shared)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
        disk1s5 - Macintosh HD (APFS) (Shared - 11.09 GB used)

Mounted Volumes:
  disk1s1 - Macintosh HD - Data [APFS Virtual drive]
    499.90 GB (Shared - 160.26 GB used, 331.03 GB available, 325.69 GB free)
    APFS
    Mount point: /System/Volumes/Data
    Encrypted

  disk1s4 - VM [APFS VM]
    499.90 GB (Shared - 2.15 GB used, 325.69 GB free)
    APFS
    Mount point: /private/var/vm

  disk1s5 - Macintosh HD
    499.90 GB (Shared - 11.09 GB used, 331.03 GB available, 325.69 GB free)
    APFS
    Mount point: /
    Encrypted
    Read-only: Yes

Network:
  Interface en1: Wi-Fi
    802.11 a/b/g/n
  Interface en0: Ethernet
  Interface en4: iPhone
  Interface en3: Bluetooth PAN

  Printer sharing: Enabled

System Software:
  macOS Catalina 10.15.7 (19H15) 
  Time since boot: About a day

Configuration Profiles:
  This computer may have configuration profiles installed.

Notifications:
  Notifications not available without Full Drive Access.

Security:
  Gatekeeper: Enabled
  System Integrity Protection: Enabled

  Antivirus software: Apple

  Printer sharing: Enabled

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist
    Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
    Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist
    Executable: /usr/local/bin/stkLaunchAgent.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
    Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.akamai.single-user-client.plist
    Executable: ~/Applications/Akamai/netsession_mac
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
    Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.SoftwareSecure.goloader.plist
    Executable: ~/Library/Application Support/Securexam/.SSIRecord/goloader -debug -op -env
    Details: Exact match found in the legitimate list - probably OK

  Safari Extension: Webex Meetings

  Plugin: /Library/Internet Plug-Ins/Silverlight.plugin
  Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

  Apps: 8

32-bit Applications:
  31 32-bit apps

Kernel Extensions:
  /Library/Extensions/2.2.0
    Belcarra.USBLAN_netpart.kext (2.2.0)
    Belcarra.USBLAN_usbpart.kext (2.2.0)
    RemoteControl.USBLAN_usbpart.kext (2.2.0)

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  156 Apple tasks
  [Running]  141 Apple tasks

System Launch Daemons:
  [Not Loaded]  35 Apple tasks
  [Loaded]  174 Apple tasks
  [Running]  127 Apple tasks
  [Other]  One Apple task

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-04)
  [Running] com.amazon.sendtokindle.launcher.plist (? 6b4bf780  - installed 2019-06-25)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-11-10)
  [Running] com.wdc.WD-Sync-Service.plist (Western Digital Corporation Branded Products Group - installed 2018-05-07)

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-11-10)
  [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e  - installed 2014-02-26)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-10-08)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-18)
  [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405  - installed 2019-07-11)

User Launch Agents:
  [Loaded] com.SoftwareSecure.goloader.plist (? 0  - installed 2016-09-22)
  [Other] com.akamai.single-user-client.plist (? 0  - installed 2018-08-29)
  [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2020-01-04)
  [Running] com.bluejeansnet.BlueJeansHelper.plist (Blue Jeans Network, Inc. - installed 2020-11-10)
  [Loaded] com.google.keystone.agent.plist (? 0  - installed 2020-10-19)
  [Loaded] com.google.keystone.xpcservice.plist (? 0  - installed 2020-10-19)
  [Loaded] com.spotify.webhelper.plist (? 0  - installed 2018-02-21)

User Login Items:
  [Loaded] LoginHelper (App Store - installed 2018-08-29)
    Modern Login Item
    /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app

  [Not Loaded] Messenger Login Helper (App Store - installed 2020-10-17)
    Modern Login Item
    /Applications/Messenger.app/Contents/Library/LoginItems/Messenger Login Helper.app

  [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-07-11)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

  [Not Loaded] HP Product Research (HP Inc. - installed 2019-07-11)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

Internet Plug-ins:
  Silverlight: 5.1.41212.0 (? - installed 2016-02-14)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-04)
  AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-04)
  JavaAppletPlugin: 15.0.1 (Apple - installed 2015-04-14)
  SharePointBrowserPlugin: 14.6.1 (? - installed 2016-02-28)

User Internet Plug-ins:
  User Internet Plug-ins need Full Drive Access

User Audio Plug-ins:
  User Audio Plug-ins need Full Drive Access

User iTunes Plug-ins:
  User iTunes Plug-ins need Full Drive Access

Safari Extensions:
  Webex Meetings (? - installed 2020-09-29)

Backup:
  Time Machine information not available without Full Drive Access.
  9 local snapshots
  Oldest local snapshot: 2020-11-22 12:59:26
  Last local snapshot: 2020-11-23 10:00:37

Performance:
  System Load: 4.70 (1 min ago) 3.63 (5 min ago) 2.32 (15 min ago)
  Nominal I/O speed: 0.36 MB/s
  File system: 43.53 seconds
  Write speed: 456 MB/s
  Read speed: 506 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 15 %
  User: 31 %
  Idle: 54 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  Other processes 135.19 % (?)
  trustd 33.44 % (Apple)
  EtreCheck 8.20 % (App Store)
  Safari 3.62 % (Apple)
  Mail 1.11 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheck 518 MB (App Store)
  App Store 146 MB (Apple)
  Safari 133 MB (Apple)
  Mail 126 MB (Apple)
  Messages 86 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Other processes 5 MB / 2 MB (?)
  com.apple.WebKit.Networking.xpc 697 KB / 96 KB (Apple)
  Mail 199 KB / 60 KB (Apple)
  rapportd 25 KB / 57 KB (Apple)
  com.apple.Safari.SearchHelper.xpc 1 KB / 907 B (Apple)

Virtual Memory Information:
  Physical RAM: 16 GB

  Free RAM: 8.77 GB
  Used RAM: 5.70 GB
  Cached files: 1.53 GB

  Available RAM: 10.30 GB
  Swap Used: 292 MB

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-11-04 ARMDC Agent Installer
  2020-11-04 Adobe Acrobat Reader DC (20.013.20064)
  2020-11-07 macOS Catalina 10.15.7 Supplemental Update
  2020-11-07 Gatekeeper Compatibility Data (1.0)
  2020-11-10 Adobe Flash Player
  2020-11-10 Microsoft AutoUpdate
  2020-11-10 Adobe Pepper Flash Player
  2020-11-12 Safari (14.0.1)
  2020-11-13 XProtectPlistConfigData (2135)
  2020-11-16 MRTConfigData (1.72)
  2020-11-17 Mobile Device (1.0.0.0)
  2020-11-23 EtreCheck (5.6.4)

Diagnostics Information (past 7-30 days):
  Directory /Library/Logs/DiagnosticReports is not accessible.
  Enable Full Drive Access to see more information.

End of report