EtreCheckPro version: 6.5.5 (6F024) Report generated: 2021-12-05 23:08:57 Download EtreCheckPro from https://etrecheck.com Runtime: 8:27 Performance: Below Average Problem: Other problem Description: Three-finger lookup doesnâ t work in most apps Major Issues: Anything that appears on this list needs immediate attention. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. No Time Machine backup - Time Machine backup not found. Low disk space - This computer is running low on free hard drive space. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (13-inch, 2017) MacBook Air Model: MacBookAir7,2 2.2 GHz Dual-Core Intel Core i7 (i7-5650U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 324 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 455.69 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 604 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.70 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.70 GB used) disk1s6 - Update (APFS) (Shared - 4 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 500.07 GB (Shared - 455.69 GB used, 29.91 GB available, 22.52 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 500.07 GB (Shared - 604 MB used, 22.52 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 500.07 GB (Shared - 4.30 GB used, 22.52 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 500.07 GB (Shared - 15.70 GB used, 29.91 GB available, 22.52 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 500.07 GB (Shared - 4 MB used, 22.52 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.0.1 (21A559) Time since boot: About 6 days Notifications: AdobeResourceSynchronizer.app one notification NordVPN.app 36 notifications Creative Cloud.app 7 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.nordvpn.osx.helper.plist Executable: /Library/PrivilegedHelperTools/com.nordvpn.osx.helper Details: Exact match found in the legitimate list - probably OK Preference Pane: /Library/PreferencePanes/Tuxera NTFS.prefPane Apps: 6 Old Applications: 30 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.28.5 - SDK 10.13) [Not Loaded] hp_Inkjet9_io_enabler.kext - com.hp.print.hpio.Inkjet9.kext (2.12.1 - SDK 10.13) Startup Items: TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 189 Apple tasks [Running] 150 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 169 Apple tasks [Running] 164 Apple tasks [Other] 2 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-11-02) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-11-02) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-11-10) [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-11-02) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2021-11-02) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2018-11-11) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-11-02) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-02) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-21) [Loaded] com.nordvpn.osx.helper.plist (? 5936d993 - installed 2021-11-02) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Running] com.rockysandstudio.WUHelper.plist (Rocky Sand Studio Ltd. - installed 2021-11-02) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-11-02) [Not Loaded] com.teamviewer.teamviewer_service.plist (? e6c7921e - installed 2021-11-02) [Loaded] org.wireshark.ChmodBPF.plist (Wireshark Foundation, Inc. - installed 2021-11-02) Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2021-11-02) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-11-02) [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-11-10) [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-11-02) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-11-02) [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2021-12-02) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-11-02) [Not Loaded] com.teamviewer.teamviewer.plist (? bb938493 - installed 2021-11-02) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? b8206a90 - installed 2021-11-02) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-10-05) [Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2021-12-02) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2021-11-30) [Running] com.hp.productresearch.plist (HP Inc. - installed 2021-11-30) [Other] tapufind.plist (? 0 - installed 2018-06-19) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2021-10-18) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] ConvertIt Login (App Store - installed 2021-11-02) Modern Login Item /Applications/Convert It.app/Contents/Library/LoginItems/ConvertIt Login.app [Not Loaded] Folx Schedule Helper (ELTIMA LLC - installed 2021-11-02) Modern Login Item /Applications/Folx.app/Contents/Library/LoginItems/FolxScheduleHelper.app [Running] Jolt of Caffeine (App Store - installed 2021-11-02) Application /Applications/Jolt of Caffeine.app [Not Loaded] Jolt of Caffeine Helper (App Store - installed 2021-11-02) Modern Login Item /Applications/Jolt of Caffeine.app/Contents/Library/LoginItems/Jolt of Caffeine Helper.app [Loaded] NordVPNLauncher (App Store - installed 2021-11-26) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-11-23) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Running] Wake Up Time (App Store - installed 2021-11-02) Application /Applications/Wake Up Time.app [Not Loaded] Wire Login Helper (App Store - installed 2021-11-02) Modern Login Item /Applications/Wire.app/Contents/Library/LoginItems/Wire Login Helper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-10-11) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2018-10-11) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-11-02) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-11-10) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-11-02) 3rd Party Preference Panes: Tuxera NTFS (? - installed 2021-11-02) Backup: Time Machine information not available without Full Drive Access. 9 local snapshots Oldest local snapshot: 2021-12-05 14:32:02 Last local snapshot: 2021-12-05 22:34:47 Performance: System Load: 6.00 (1 min ago) 6.37 (5 min ago) 5.43 (15 min ago) Nominal I/O speed: 4.08 MB/s File system: 68.05 seconds Write speed: 164 MB/s Read speed: 1196 MB/s CPU Usage Snapshot: Type Overall System: 21 % User: 29 % Idle: 50 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 53.94 % (Apple) find 46.30 % (Apple) firefox 44.88 % (Mozilla Corporation) plugin-container (60) 39.70 % (Mozilla Corporation) systemstats (2) 10.50 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (60) 2.31 GB (Mozilla Corporation) kernel_task 515 MB (Apple) firefox 396 MB (Mozilla Corporation) ACCFinderSync (129) 255 MB (Adobe Inc.) EtreCheckPro 231 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) NordLynx 340 MB / 9 MB (App Store) firefox 104 MB / 268 KB (Mozilla Corporation) mDNSResponder 9 MB / 2 MB (Apple) netbiosd 39 KB / 53 KB (Apple) rapportd 31 KB / 21 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 23 (Apple) Wire Helper (Ren (3) 17 (?) firefox 12 (Mozilla Corporation) systemstats (2) 3 (Apple) Wire 3 (App Store) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 425 MB Used RAM: 6.23 GB Cached files: 1.35 GB Available RAM: 1.77 GB Swap Used: 2.35 GB Software Installs (past 60 days): Install Date Name (Version) 2021-10-14 Adobe Acrobat Reader DC (21.007.20099) (21.007.20099) 2021-10-18 Adobe Acrobat DC (21.007.20099) (21.007.20099) 2021-10-18 GarageBand (10.4.4) 2021-11-02 macOS Monterey (12.0.1) 2021-11-02 macOS 12.0.1 (12.0.1) 2021-11-02 Core Services Application Configuration Data 12.0 (120.72) 2021-11-03 Xcode (13.1) 2021-11-10 MRTConfigData (1.85) 2021-11-16 iMovie (10.3.1) 2021-11-23 Speedtest (1.23) 2021-11-26 NordVPN IKE (6.8.4) 2021-11-30 NordVPN (7.0.0) 2021-11-30 LINE (7.4.1) Clean up: /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Desktop Executable not found ~/Library/LaunchAgents/tapufind.plist ~/Library/Application Support/Agent/tapufind Executable not found /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility Executable not found Diagnostics Information (past 7-30 days): 2021-12-04 13:16:34 Microsoft Word.app High CPU Use Executable: /Applications/Microsoft Word.app 2021-12-04 05:07:35 signpost_reporter High CPU Use (4 times) Executable: /usr/libexec/signpost_reporter End of report