EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-07-19 09:42:46 Download EtreCheckPro from https://etrecheck.com Runtime: 11:32 Performance: Poor Problem: Beachballing Description: finder slows down and force quiting is very slow. Mail, safari, lightr oom classic all start beachballing and sometimes I just have to restar t imac, but before long it starts again. Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. Core files found - This computer has core files. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) Status: Supported iMac Model: iMac17,1 4 GHz Quad-Core Intel Core i7 (i7-6700K) CPU: 4-core 32 GB RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M395X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM1024G 1.00 TB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1.00 TB disk2 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) (815.22 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (330 MB used) disk2s3 - Recovery (APFS) [Recovery] (622 MB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 - Macintosh HD (APFS) (15.35 GB used) disk2s6 - Update (APFS) (770 KB used) disk1 - CT2000BX500SSD1 2.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Container] 2.00 TB disk3 [APFS Virtual drive] 2.00 TB (Shared by 6 volumes) disk3s1 - M************* - Data (APFS) [APFS Virtual drive] (1.23 TB used) disk3s2 - Preboot (APFS) [APFS Preboot] (1.93 GB used) disk3s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk3s4 - VM (APFS) [APFS VM] (1 MB used) disk3s5 (APFS) [APFS Container] (15.41 GB used) disk3s5s1 - M***********B (APFS) [APFS Snapshot] (15.41 GB used) disk3s6 - Update (APFS) (16 MB used) disk4 - Seagate FA GoFlex Desk 4.14 GB External USB 480 Mbit/s USB disk5 - Seagate Backup+ Desk 4.00 TB External USB 5 Gbit/s USB disk5s1 - EFI [EFI] 315 MB disk5s2 - s*****e (Journaled HFS+) 4.00 TB (3.17 TB used) disk6 - Seagate BUP BK 5.00 TB External USB 5 Gbit/s USB disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk6s2 [APFS Container] 5.00 TB disk8 [APFS Virtual drive] 5.00 TB (Shared by 1 volumes) disk8s2 - S************* (APFS) (1.61 TB used) disk7 - Seagate BUP Slim BK 1.00 TB External USB 5 Gbit/s USB disk7s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk7s2 - s*****e (Journaled HFS+) 999.35 GB (14.75 GB used) disk7s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk9 - Initio 6L300R0 300.09 GB External USB 480 Mbit/s USB disk9s1 [Partition Map] 32 KB disk9s2 66 KB disk9s3 66 KB disk9s4 115 KB disk9s6 - L********k (Journaled HFS+) 300.09 GB (142.78 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data Filesystem: APFS Mount point: /Volumes/Macintosh HD - Data Used: 815.22 GB Shared values Size: 1.00 TB Free: 166.47 GB Available: 725.11 GB disk2s5 - Macintosh HD Filesystem: APFS Mount point: /Volumes/Macintosh HD Read-only: Yes Used: 15.35 GB Shared values Size: 1.00 TB Free: 166.47 GB disk3s1 - M************* - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 1.23 TB Shared values Size: 2.00 TB Free: 754.94 GB Available: 852.11 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 1.93 GB Shared values Size: 2.00 TB Free: 754.94 GB disk3s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 2.00 TB Free: 754.94 GB disk3s5s1 - M***********B [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.41 GB Shared values Size: 2.00 TB Free: 754.94 GB Available: 852.11 GB disk3s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 16 MB Shared values Size: 2.00 TB Free: 754.94 GB disk5s2 - s*****e Filesystem: Journaled HFS+ Mount point: /Volumes/s*****e Used: 3.17 TB Size: 4.00 TB Free: 833.31 GB Available: 833.56 GB disk7s2 - s*****e Filesystem: Journaled HFS+ Mount point: /Volumes/s*******1 Used: 14.75 GB Size: 999.35 GB Free: 984.59 GB Available: 984.81 GB disk8s2 - S************* Filesystem: APFS Mount point: /Volumes/S************p Used: 1.61 TB Shared values Size: 5.00 TB Free: 3.39 TB disk9s6 - L********k Filesystem: Journaled HFS+ Mount point: /Volumes/L********k Owners enabled: No Used: 142.78 GB Size: 300.09 GB Free: 157.28 GB Available: 157.51 GB Network: Interface en0: Ethernet Interface bridge0: Thunderbolt Bridge Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Remote Management: Enabled Remote login: Enabled System Software: macOS Monterey 12.6.7 (21G651) Time since boot: Less than an hour Configuration Files: File /etc/launchd.conf exists but not expected One core file: Total size 0 B Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Webroot, SentinelOne, Apple, and Malwarebytes Remote Management: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.olympus.AuthHelper3.helper.plist Executable: /Library/PrivilegedHelperTools/com.olympus.AuthHelper3.helper Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist Command: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app' Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist Executable: /Library/PrivilegedHelperTools/com.bombich.ccc Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.atomicbird.macaroni.launchd.plist Executable: /Library/PreferencePanes/Macaroni.prefPane/Contents/MacOS/MacaroniTool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.motive.userAgent.plist Executable: /Library/Application Support/ATT/8.5.1.16/launchd/launchUserAgent.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.sharpcast.xfsmond.plist Command: /Library/Application Support/SugarSync/scxfsmond -log error -launchd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sandisk.cruzeragent.plist Executable: /Library/Application Support/Sandisk/Cruzer/U3Agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.google.GoogleML.plist Executable: /Library/Google/GoogleML/GoogleML.bundle/Contents/MacOS/googleml-modwatch Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.synium.cleanappdaemon.plist Executable: /Library/Application Support/CleanApp/CleanApp Daemon.app/Contents/MacOS/CleanApp Daemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.aviatainc.p3.epson.plist Command: /Library/Epson PowerENGAGE/Epson PowerENGAGE.app/Contents/MacOS/Epson PowerENGAGE scheduled-run Launchd: /Library/LaunchDaemons/com.motive.systemDaemon.plist Executable: /Library/Application Support/ATT/8.5.1.16/launchd/launchSystemDaemon.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Command: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/net.culater.SIMBL.Agent.plist Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.fitbit.galileod.plist Executable: /Library/Application Support/Fitbit Connect/galileod Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/DFusionWebPlugin.plugin Plugin: /Library/Internet Plug-Ins/AdobeExManDetect.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/npMotive.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/RealPlayer Plugin.plugin Plugin: /Library/Internet Plug-Ins/NP2020Player.plugin Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/DFusionWebPluginS64.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx.plugin Preference panel: /Library/PreferencePanes/ATIDisplaysSP.prefPane Preference panel: ~/Library/PreferencePanes/BrowserPlusPrefs.prefPane Preference panel: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference panel: /Library/PreferencePanes/Iomega Active Delivery.prefPane Preference panel: /Library/PreferencePanes/Macaroni.prefPane Preference panel: /Library/PreferencePanes/Microsoft Mouse.prefPane Preference panel: /Library/PreferencePanes/NTFSforMacOSX.prefPane Preference panel: ~/Library/PreferencePanes/Perian.prefPane Preference panel: /Library/PreferencePanes/Wacom Tablet.prefPane Apps: 12 Applications: 517 apps 129 x86-only apps 25 unsigned apps System Extensions: [Not Loaded] com.sentinelone.network-monitoring - version 22.2.3 (Sentinel Labs Inc. - 2022-07-26) Application: /Applications/SentinelOne/SentinelOne Extensions.app - version 22.2.3 (Sentinel Labs Inc. - 2022-12-08) Description: This extension is used by SentinelOne agent for network monitoring. Kernel Extensions: /Library/Application Support/LogMeIn/drivers [Not Loaded] LogMeInSoundDriver.kext - com.logmein.driver.LogMeInSoundDriver (4.1.11759 - SDK 10.11) /Library/Application Support/VirtualBox [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (5.1.18) [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (5.1.18) [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (5.1.18) [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (5.1.18) /Library/Extensions [Not Loaded] ATITVOut.kext - com.ATITechnologiesInc.TVOut (2.6.7 (0001)) [Not Loaded] Belcarra.USBLAN_netpart.kext - com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Not Loaded] Belcarra.USBLAN_usbpart.kext - com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Not Loaded] RemoteControl.USBLAN_usbpart.kext - com.RemoteControl.USBLAN.usbpart (2.0.6) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.8.5) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] Lexmark X422.kext - com.lexmark.iokit.x422scanner (1.0) [Not Loaded] OlympusDSCDriver.kext - com.olympus.CamBlockCommandsDevice (2.0.0) [Not Loaded] OlympusDSCSCSIDriver.kext - com.olympus.CamBlockCommandsDeviceUP (3.3.0 - SDK 10.12) [Not Loaded] OMDSCSCSIDriver.kext - com.om-digitalsolutions.CamBlockCommandsDeviceUP (4.1.0 - SDK 11) [Not Loaded] HotSync Classic Seize.kext - com.palm.ClassicNotSeizeDriver (3.2.1) [Not Loaded] iavkfs.kext - com.pctools.iantivirus.kfs (1.0.1) [Not Loaded] Cruzer MAC Extension.kext - com.sandisk.driver.CruzerDriver (1.0) [Not Loaded] Seagate Storage Driver.kext - com.seagate.driver.PowSecDriverCore (5.2.4 (26840) - SDK 10.4) [Not Loaded] SecureAnywhere.kext - com.webroot.driver.WebrootSecureAnywhere (9.0.10 - SDK 10.13) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) Startup Items: Tablet Path: /Library/StartupItems/Tablet ProTec6b Path: /Library/StartupItems/ProTec6b System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 193 Apple tasks [Running] 151 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 180 Apple tasks [Running] 159 Apple tasks Launch Daemons: [Running] com.ITSPlatform.platform-agent-core.plist (ITSUPPORT247, LLC - installed 2023-07-03) Command: /opt/ITSPlatform/agentcore/platform-agent-core /opt/ITSPlatform/config/platform_agent_core_cfg.json /opt/ITSPlatform/log/platform_agent_core.log install 42183679-a2a0-4776-99b3-afe1ddf3d051 [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-07-13) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-07-13) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.adobe.SwitchBoard.plist (Not signed - installed 2012-05-25) Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-06-29) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-17) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-31) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Other] com.atomicbird.macaroni.launchd.plist (Not signed - installed 2019-06-24) Executable: /Library/PreferencePanes/Macaroni.prefPane/Contents/MacOS/MacaroniTool [Loaded] com.aviatainc.p3.epson.plist (Not signed - installed 2020-05-13) Command: /Library/Epson PowerENGAGE/Epson PowerENGAGE.app/Contents/MacOS/Epson PowerENGAGE scheduled-run [Loaded] com.bombich.ccc.plist (Not signed - installed 2010-11-06) Executable: /Library/PrivilegedHelperTools/com.bombich.ccc [Running] com.continuum.mac.plist (ITSUPPORT247, LLC - installed 2023-07-03) Executable: /opt/local/share/continuum_mac/bin/cont_mac [Running] com.fitbit.galileod.plist (Not signed - installed 2021-04-29) Executable: /Library/Application Support/Fitbit Connect/galileod [Other] com.google.GoogleML.plist (Not signed - installed 2008-03-24) Executable: /Library/Google/GoogleML/GoogleML.bundle/Contents/MacOS/googleml-modwatch [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-27) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Not Loaded] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2020-12-15) Executable: /Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/MacOS/LogMeIn [Loaded] com.logmein.raupdate.plist (LogMeIn, Inc. - installed 2021-04-29) Command: /Library/Application Support/LogMeIn/update/raupdate /s [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2019-07-07) Executable: /Library/PrivilegedHelperTools/com.malwarebytes.HelperTool [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2023-06-23) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i ED17523A-F2E1-48EB-A915-BCE41629F378.pkg [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2023-06-21) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-07-14) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-07-14) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-07-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-05-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-06-02) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Killed] com.motive.systemDaemon.plist (Not signed - installed 2016-06-07) Executable: /Library/Application Support/ATT/8.5.1.16/launchd/launchSystemDaemon.sh [Loaded] com.olympus.AuthHelper2.helper.plist (Olympus Corporation - installed 2020-07-12) Executable: /Library/PrivilegedHelperTools/com.olympus.AuthHelper2.helper [Loaded] com.olympus.AuthHelper3.helper.plist (Not signed - installed 2021-10-15) Executable: /Library/PrivilegedHelperTools/com.olympus.AuthHelper3.helper [Loaded] com.om-digitalsolutions.AuthHelper3.helper.plist (OM Digital Solutions Corporation - installed 2022-11-10) Executable: /Library/PrivilegedHelperTools/com.om-digitalsolutions.AuthHelper3.helper [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Running] com.sentinelone.sentinel-extensions.plist (Sentinel Labs Inc. - installed 2022-07-26) Command: /Applications/SentinelOne/SentinelOne Extensions.app/Contents/MacOS/SentinelOne Extensions --s1-foolproof-flag [Running] com.sentinelone.sentineld-guard.plist (Sentinel Labs Inc. - installed 2022-07-26) Executable: /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/sentineld_guard [Running] com.sentinelone.sentineld-helper.plist (Sentinel Labs Inc. - installed 2022-07-26) Executable: /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/sentineld_helper.app/Contents/MacOS/sentineld_helper [Loaded] com.sentinelone.sentineld-shell.plist (Sentinel Labs Inc. - installed 2022-07-26) Executable: /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/sentineld_shell.app/Contents/MacOS/sentineld_shell [Running] com.sentinelone.sentineld-updater.plist (Sentinel Labs Inc. - installed 2022-07-26) Executable: /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/sentineld_updater [Running] com.sentinelone.sentineld.plist (Sentinel Labs Inc. - installed 2022-07-26) Executable: /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/sentineld.app/Contents/MacOS/sentineld [Loaded] com.sharpcast.xfsmond.plist (Not signed - installed 2012-06-19) Command: /Library/Application Support/SugarSync/scxfsmond -log error -launchd [Other] com.synium.cleanappdaemon.plist (Not signed - installed 2011-04-27) Executable: /Library/Application Support/CleanApp/CleanApp Daemon.app/Contents/MacOS/CleanApp Daemon [Loaded] com.teamviewer.Helper.plist (TeamViewer Germany GmbH - installed 2022-12-07) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Running] com.webroot.security.mac.plist (Webroot Inc. - installed 2023-06-10) Command: /Applications/Webroot SecureAnywhere.app/Contents/MacOS/WSDaemon.app/Contents/MacOS/WSDaemon 'Webroot Mac Security Daemon' [Running] connectwisecontrol-94c615a019e0df02.plist (ConnectWise, Inc - installed 2023-07-03) Command: /Applications/connectwisecontrol-94c615a019e0df02.app/Contents/MacOS/ScreenConnect MAIN_ACTION=start_client_service [Not Loaded] org.virtualbox.startup.plist (Not signed - installed 2021-04-29) Command: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-08-15) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Running] CommunicatorTray.plist (ITSUPPORT247, LLC - installed 2023-06-26) Executable: /Applications/platform-communicator-tray.app/Contents/MacOS/platform-communicator-tray [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-02-09) Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-07-13) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-06-29) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-17) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-17) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-07-17) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Other] com.epson.ecpd.launcher.plist (Not signed - installed 2012-05-27) Command: /Applications/Epson Software/Epson Utilities/Epson Customer Participation.app/Contents/MacOS/EpsonCP EpsonCP [Running] com.epson.edca.launcher.plist (Seiko Epson Corporation - installed 2020-11-03) Command: /Applications/Epson Software/Epson Utilities/Epson Data Collection Agent.app/Contents/MacOS/Edca edca [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2021-10-14) Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Running] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2020-12-15) Executable: /Library/Application Support/LogMeIn/bin/LogMeInGUI.app/Contents/MacOS/LogMeInGUI [Loaded] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2020-12-15) Executable: /Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/LMIGUIAgent.app/Contents/MacOS/LMIGUIAgent [Not Loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2020-12-15) Executable: /Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/LMIGUIAgent.app/Contents/MacOS/LMIGUIAgent [Not Loaded] com.logmein.managepermissions.plist (LogMeIn, Inc. - installed 2020-12-15) Command: /Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/MacOS/LogMeIn -manage-permissions [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2023-06-21) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-07-14) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2023-07-14) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-07-12) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Other] com.motive.alertDetectorHost.plist (Not signed - installed 2016-06-07) Executable: /Library/Application Support/ATT/8.5.1.16/bin/Alert Detector.app/Contents/MacOS/Alert Detector [Killed] com.motive.userAgent.plist (Not signed - installed 2016-06-07) Executable: /Library/Application Support/ATT/8.5.1.16/launchd/launchUserAgent.sh [Other] com.sandisk.cruzeragent.plist (Not signed - installed 2021-04-29) Executable: /Library/Application Support/Sandisk/Cruzer/U3Agent [Other] com.seagate.SeagateStorageGauge.plist (Not signed - installed 2010-05-13) Command: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app' [Running] com.sentinelone.agent-helper.plist (Sentinel Labs Inc. - installed 2022-07-26) Executable: /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/sentinel_helper.app/Contents/MacOS/sentinel_helper [Running] com.sentinelone.agent.plist (Sentinel Labs Inc. - installed 2022-07-26) Executable: /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/SentinelAgent.app/Contents/MacOS/SentinelAgent [Running] com.webroot.WRMacApp.plist (Webroot Inc. - installed 2023-06-10) Executable: /Applications/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhere [Running] connectwisecontrol-94c615a019e0df02-onlogin.plist (ConnectWise, Inc - installed 2023-07-03) Command: /Applications/connectwisecontrol-94c615a019e0df02.app/Contents/MacOS/ScreenConnect MAIN_ACTION=start_client MAIN_ACTION_ARGUMENT=has_service [Not Loaded] connectwisecontrol-94c615a019e0df02-prelogin.plist (ConnectWise, Inc - installed 2023-07-03) Command: /Applications/connectwisecontrol-94c615a019e0df02.app/Contents/MacOS/ScreenConnect MAIN_ACTION=start_client MAIN_ACTION_ARGUMENT=has_service [Loaded] net.culater.SIMBL.Agent.plist (Not signed - installed 2010-10-29) Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-05-20) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled User Login Items: [Running] 1Password Extension Helper (AgileBits Inc. - installed 2023-04-17) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Running] 1Password Browser Helper (AgileBits Inc. - installed 2023-07-12) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Browser Helper.app [Running] 1Password Launcher (AgileBits Inc. - installed 2023-07-12) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Launcher.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-07-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-07-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-01-24) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2018-01-24) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] PhotoStreamAgent (App Store - installed 2021-04-26) Modern Login Item /Volumes/Macintosh HD - Data/A**********s/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app App Extensions: Finder sync extensions: Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app OneDrive Finder Integration - /Applications/OneDrive.app Dropbox Finder Extension - /Applications/Dropbox.app Safari extensions: SentinelOne Endpoint Protection - /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/sentinel_helper.app 1Password - /Applications/1Password 7.app Share services: Dropbox Transfer - /Applications/Dropbox.app File providers: Dropbox - /Applications/Dropbox.app OneDrive File Provider - /Applications/OneDrive.app QuickLook Previews (legacy): OPItemMetadataQLGenerator - /Applications/1Password 7.app com.agilebits.itemmetadata *.onepassword-item-metadata Internet Plug-ins: DFusionWebPlugin: (? - installed 2014-11-19) AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2014-11-19) Flip4Mac WMV Plugin: 2.4.2.4 (? - installed 2014-11-19) npMotive: 1.0.0 (? - installed 2015-12-11) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-06-29) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-16) Silverlight: 5.1.30514.0 (? - installed 2014-11-19) RealPlayer Plugin: (?) NP2020Player: 4.5.2.0 (? - installed 2014-11-19) iPhotoPhotocast: 7.0 (Apple - installed 2014-11-19) NP_2020Player_IKEA: 7.1.0.19 (? - installed 2016-10-04) AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-16) CouponPrinter-FireFox_v2: Version 1.1.7 (? - installed 2014-11-19) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-09-12) DFusionWebPluginS64: (? - installed 2014-11-19) Audio Plug-ins: MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-12) TVRemoteAudio: 1.0.1 (TeamViewer Germany GmbH - installed 2022-11-14) 3rd Party Preference panels: ATI Displays (? - installed 2014-11-19) BrowserPlus (? - installed 2010-09-26) Flip4Mac WMV (? - installed 2014-11-19) Iomega Active Delivery (? - installed 2014-11-19) Macaroni (? - installed 2014-11-19) Microsoft Mouse (? - installed 2014-11-19) Paragon NTFS for Mac OS X (? - installed 2014-11-19) Perian (? - installed 2011-04-08) Wacom Tablet (? - installed 2014-11-19) Backup: Time Machine information is limited without Full Disk Access Destinations: S************* [Local] s*****e [Local] (Last used) S************* [Local] 2 local snapshots Oldest local snapshot: 2023-06-28 15:08:05 Last local snapshot: 2023-06-29 18:06:56 3rd party backup: Carbon Copy Cloner Performance: System Load: 1.98 (1 min ago) 7.88 (5 min ago) 5.44 (15 min ago) Nominal I/O usage: 40.42 MB/s File system: 26.11 seconds Write speed: 4 MB/s Read speed: 27 MB/s CPU Usage Snapshot: Type Overall System: 22 % User: 26 % Idle: 52 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdworker_shared (64) 74.50 % (Apple) appstoreagent 42.10 % (Apple) WSDaemon 39.98 % (Webroot Inc.) mds_stores 34.10 % (Apple) nsurlsessiond (2) 30.72 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Adobe Photoshop 2023 2.12 GB (Adobe Inc.) Adobe Lightroom Classic 1.65 GB (Adobe Inc.) WSDaemon 1.15 GB (Webroot Inc.) EtreCheckPro 1.14 GB (Etresoft, Inc.) mdworker_shared (83) 1015 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 3 MB / 28 KB (Apple) mDNSResponder 1 MB / 214 KB (Apple) appstoreagent 483 KB / 30 KB (Apple) trustd 258 KB / 165 KB (Apple) nsurlsessiond 306 KB / 65 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdworker_shared (83) 45 (Apple) mds_stores 33 (Apple) installd 17 (Apple) mediaanalysisd 16 (Not signed) mdworker (2) 15 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 4.91 GB Used RAM: 14.85 GB Cached files: 12.24 GB Available RAM: 17.15 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-05-20 macOS 12.6.6 (12.6.6) 2023-05-23 iMovie (10.3.6) 2023-06-02 Microsoft 365 and Office for Mac (16.75.23070901) 2023-06-02 Microsoft Teams (1.00.611156) 2023-06-08 screenconnectInstallerPackage.S263gO0A (23.4.5.8571) 2023-06-10 Webroot SecureAnywhere (9.5.8) 2023-06-15 Pages (13.1) 2023-06-22 EpsonNet Config (1.7.0) 2023-06-23 macOS 12.6.7 (12.6.7) 2023-06-23 Malwarebytes for Mac (1.0) 2023-06-23 XProtectPayloads (101) 2023-06-27 Adobe Acrobat Reader (23.003.20215) (23.003.20215) 2023-06-29 Adobe Acrobat (23.003.20215) (23.003.20215) 2023-07-03 LegacyAgent (484) 2023-07-03 ITSPlatform (3.0.7.2384) 2023-07-03 ConnectWiseControl.ClientSetup (23.4.5.8571) 2023-07-07 XProtectPlistConfigData (2169) 2023-07-11 Microsoft Excel (16.75.23070901) 2023-07-11 Microsoft OneNote (16.75.23070901) 2023-07-11 Microsoft PowerPoint (16.75.23070901) 2023-07-11 Microsoft Word (16.75.23070901) 2023-07-11 Safari (16.5.2) 2023-07-12 Microsoft AutoUpdate (4.61.23070901) 2023-07-13 ARMDC Agent Installer (1.0.0) 2023-07-14 Adobe Acrobat (23.003.20244) (23.003.20244) 2023-07-14 Adobe Acrobat Reader (23.003.20244) (23.003.20244) 2023-07-14 Adobe Acrobat Reader (Continuous) (23.003.20244) 2023-07-18 Microsoft Outlook (16.75.23071400) Clean up: /Library/LaunchAgents/com.motive.alertDetectorHost.plist /Library/Application Support/ATT/8.5.1.16/bin/Alert Detector.app/Contents/MacOS/Alert Detector Executable not found /Library/LaunchAgents/com.epson.ecpd.launcher.plist /Applications/Epson Software/Epson Utilities/Epson Customer Participation.app/Contents/MacOS/EpsonCP Executable not found Diagnostics Information (past 7-30 days): 2023-07-19 09:28:39 UpdaterStartupUtility Crash (7 times) Details: libsystem_c.dylib: abort() called 2023-07-18 18:30:45 garcon Crash (7 times) Executable: /Applications/Dropbox.app 2023-07-18 18:19:52 Webroot SecureAnywhere.app High CPU Use (6 times) Executable: /Applications/Webroot SecureAnywhere.app 2023-07-18 18:14:53 SIMBL Agent Crash (150 times) Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app 2023-07-18 14:24:52 cloudpaird Crash Executable: /System/Library/CoreServices/cloudpaird 2023-07-18 14:10:18 cloudd High CPU Use Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd 2023-07-18 09:25:07 Mail.app Hang Executable: /System/Applications/Mail.app 2023-07-18 08:19:59 QuickLookSatellite Crash Executable: /System/Library/Frameworks/QuickLook.framework/Versions/A/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellite 2023-07-16 15:16:38 Finder.app Hang Executable: /System/Library/CoreServices/Finder.app 2023-07-15 16:23:43 com.apple.WebKit.WebContent High CPU Use Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent End of report