EtreCheckPro version: 6.5.5 (6F024) Report generated: 2021-12-31 14:46:40 Download EtreCheckPro from https://etrecheck.com Runtime: 2:55 Performance: Excellent Problem: Computer is restarting Description: Cannot remove corrupt Symantec file in Library/SystemExtensions folder Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3.2 GHz 6-Core Intel Core i7 (i7-8700) CPU: 6-core 16 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667 Video Information: Radeon Pro 560X - VRAM: 4 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.75 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.75 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 178.13 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 603 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s6 - Update (APFS) (Shared - 5 MB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 1.00 TB (Shared - 15.75 GB used, 833.42 GB available, 802.30 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 178.13 GB used, 833.42 GB available, 802.30 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Preboot [APFS Preboot] 1.00 TB (Shared - 603 MB used, 802.30 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 1.00 TB (Shared - 2.15 GB used, 802.30 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 1.00 TB (Shared - 5 MB used, 802.30 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.1 (21C52) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification agent_events.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, Symantec, and Intego Unsigned Files: Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Restrictive app permissions - possibly adware Apps: 1 Old Applications: 13 x86-only apps System Extensions: [Running] NetBarrier Extension - version 10.9.14 (INTEGO - 2020-11-19) Application: /Applications/Intego/NetBarrier.app - version 10.9.14 (INTEGO - 2020-11-30) Description: System Extension for the NetBarrier IP and Application Firewall [Running] SymantecEndpointSecurity - version 9.0.2 (Symantec - 2020-07-14) Application: /Applications/Norton 360.app - version 9.0.2 Description: [placeholder]Symantec Endpoint Security system extension[placeholder] Kernel Extensions: /Library/Application Support/Intego/Extensions [Not Loaded] NetBarrierMonitor.kext - com.intego.netbarrier.kext.monitor (10.9.14 - SDK 10.16) [Not Loaded] NetBarrierNetwork.kext - com.intego.netbarrier.kext.network (10.9.14 - SDK 10.16) [Not Loaded] NetBarrierProcess.kext - com.intego.netbarrier.kext.process (10.9.14 - SDK 10.16) [Not Loaded] VirusBarrierRealTime.kext - com.intego.virusbarrier.kext.realtime (10.9.54 - SDK 10.16) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 201 Apple tasks [Running] 137 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 209 Apple tasks [Running] 125 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-12-14) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-12-14) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-12-14) [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-12-14) [Running] com.backblaze.bzserv.plist (Backblaze - installed 2021-12-14) [Running] com.intego.commonservices.daemon.integod.plist (INTEGO - installed 2021-12-14) [Running] com.intego.commonservices.daemon.taskmanager.plist (INTEGO - installed 2021-12-14) [Loaded] com.intego.netbarrier.daemon.logger.plist (INTEGO - installed 2021-12-14) [Running] com.intego.netbarrier.daemon.monitor.plist (INTEGO - installed 2021-12-14) [Running] com.intego.netbarrier.daemon.plist (INTEGO - installed 2021-12-14) [Running] com.intego.netupdate.daemon.plist (INTEGO - installed 2021-12-14) [Loaded] com.intego.netupdate.installer.plist (INTEGO - installed 2021-12-14) [Loaded] com.intego.virusbarrier.daemon.emlparser.plist (INTEGO - installed 2021-12-14) [Running] com.intego.virusbarrier.daemon.logger.plist (INTEGO - installed 2021-12-14) [Running] com.intego.virusbarrier.daemon.plist (INTEGO - installed 2021-12-14) [Running] com.intego.virusbarrier.daemon.realtime.plist (INTEGO - installed 2021-12-14) [Running] com.intego.virusbarrier.daemon.scanner.plist (INTEGO - installed 2021-12-14) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-14) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-14) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-12-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-12-14) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-04) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-12-14) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-12-14) [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-12-14) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-14) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-12-14) [Running] com.intego.commonservices.integomenu.plist (INTEGO - installed 2021-12-14) [Loaded] com.intego.commonservices.taskmanager.plist (INTEGO - installed 2021-12-14) [Loaded] com.intego.commonservices.uninstaller.plist (INTEGO - installed 2021-12-14) [Running] com.intego.netbarrier.alert.plist (INTEGO - installed 2021-12-14) [Running] com.intego.netupdate.agent.plist (INTEGO - installed 2021-12-14) [Running] com.intego.netupdate.events.agent.plist (INTEGO - installed 2021-12-14) [Running] com.intego.virusbarrier.alert.plist (INTEGO - installed 2021-12-14) [Running] com.intego.virusbarrier.events.plist (INTEGO - installed 2021-12-14) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-12-14) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-12-14) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-10) [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2021-12-31) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-24) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-24) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-11-16) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-11-16) [Other] com.symantec.NortonInstaller.plist (? 0 - installed 2021-06-15) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2021-10-28) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Dropbox (Dropbox, Inc. - installed 2021-12-14) Application /Applications/Dropbox.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-12-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-12-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] NetBarrier Monitor (INTEGO - installed 2020-11-30) Application /Library/Intego/netbarrier.bundle/Contents/MacOS/NetBarrier Monitor.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-12-14) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-12-14) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-12-14) 3rd Party Preference Panes: Backblaze Backup (Backblaze - installed 2021-12-14) Backup: Time Machine Not Configured! Performance: System Load: 3.46 (1 min ago) 1.23 (5 min ago) 0.48 (15 min ago) Nominal I/O speed: 5.35 MB/s File system: 25.92 seconds Write speed: 2164 MB/s Read speed: 1202 MB/s CPU Usage Snapshot: Type Overall System: 13 % User: 33 % Idle: 53 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Install 105.52 % (Adobe Inc.) com.intego.app.netbarrier.firewall.extension 101.48 % (INTEGO) mds_stores 38.72 % (Apple) netbarrierd 25.74 % (INTEGO) symptomsd 25.12 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 679 MB (Etresoft, Inc.) Dropbox (3) 463 MB (Dropbox, Inc.) virusbarriers 409 MB (INTEGO) Dropbox Web Helper (3) 241 MB (Dropbox, Inc.) mds_stores 140 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Dropbox 22 KB / 520 KB (Dropbox, Inc.) apsd 16 KB / 29 KB (Apple) mDNSResponder 27 KB / 16 KB (Apple) transparencyd 15 KB / 10 KB (Apple) rapportd 8 KB / 6 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mds_stores 139 (Apple) Install 59 (Adobe Inc.) com.intego.app.netbarrier.firewall.extension 47 (INTEGO) symptomsd 14 (Apple) netbarrierd 13 (INTEGO) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 6.47 GB Used RAM: 5.08 GB Cached files: 4.45 GB Available RAM: 10.92 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-11-02 vdefsx92021110201 (10.7) 2021-11-04 vdefsx92021110401 (10.7) 2021-11-09 vdefsx92021110901 (10.7) 2021-11-09 macOS 12.0.1 (12.0.1) 2021-11-10 MRTConfigData (1.85) 2021-11-11 vdefsx92021111101 (10.7) 2021-11-17 vdefsx92021111601 (10.7) 2021-11-17 Microsoft Office Licensing Helper (0) 2021-11-18 iMovie (10.3.1) 2021-11-19 vdefsx92021111801 (10.7) 2021-11-19 VirusBarrier (10.9.22) 2021-11-20 Zoom (5.8.4.2421) 2021-11-23 vdefsx92021112301 (10.7) 2021-11-25 vdefsx92021112501 (10.7) 2021-12-01 vdefsx92021113001 (10.7) 2021-12-02 vdefsx92021120201 (10.7) 2021-12-04 vdefsx92021120401 (10.7) 2021-12-07 vdefsx92021120701 (10.7) 2021-12-09 vdefsx92021120901 (10.7) 2021-12-09 GarageBand (10.4.5) 2021-12-10 vdefsx92021121001 (10.7) 2021-12-13 Core Services Application Configuration Data 12.0 (120.73) 2021-12-14 Microsoft AutoUpdate (4.42.21121100) 2021-12-14 Microsoft Excel (16.56.21121100) 2021-12-14 Microsoft Outlook (16.56.21121100) 2021-12-14 Microsoft PowerPoint (16.56.21121100) 2021-12-14 Microsoft Word (16.56.21121100) 2021-12-14 vdefsx92021121401 (10.7) 2021-12-14 macOS 12.1 (12.1) 2021-12-17 XProtectPlistConfigData (2153) 2021-12-17 vdefsx92021121601 (10.7) 2021-12-21 vdefsx92021122101 (10.7) 2021-12-24 Wondershare PDFelement (8.5.8) 2021-12-30 vdefsx92021122301 (10.7) Clean up: ~/Library/LaunchAgents/com.symantec.NortonInstaller.plist ~/Downloads/Install Norton 360.localized 2/Install Norton 360.app/Contents/MacOS/Install Norton 360 Executable not found Diagnostics Information (past 7-30 days): 2021-12-31 14:43:12 AdobeIPCBroker.app Crash Executable: /Applications/Utilities/Adobe Application Manager/IPC/AdobeIPCBroker.app 2021-12-31 13:39:55 Install Norton Security Crash Executable: /Volumes/VOLUME/*/Install Norton Security.app Details: CoreFoundation: Expected typeID 34 (CFUUID) does not match actual type ID 7 (CFString) 2021-12-31 13:04:54 com.symantec.mes.systemextension Crash (50 times) Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension 2021-12-30 21:25:23 Kernel Panic (5 times) End of report