EtreCheckPro version: 6.8.11 (68081) Report generated: 2025-08-27 18:03:08 Download EtreCheckPro from https://etrecheck.com Runtime: 6:24 Performance: Below Average Problem: Computer is too slow Description: Computer takes too long too load and lags a lot. Major Issues: Anything that appears on this list needs immediate attention. Low disk space - This computer is running critically low on free hard drive space. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. No Time Machine backup - Time Machine backup not found. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Hardware Information: MacBook Air (Retina, 13-inch, 2020) Status: Supported MacBook Air Model: MacBookAir9,1 1.1 GHz Dual-Core Intel Core i3 (i3-1000NG4) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 235 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express S.M.A.R.T. Details: 3% used, 22.61 TB written, 100% health, 31 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (11.26 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (11.26 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (202.29 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (2.48 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.33 GB used) disk1s5 - VM (APFS) [APFS VM] (2.15 GB used) disk1s6 - Update (APFS) (4 MB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 11.26 GB Shared values Size: 250.69 GB Free: 31.03 GB Available: 99.07 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 202.29 GB Shared values Size: 250.69 GB Free: 31.03 GB Available: 99.07 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.48 GB Shared values Size: 250.69 GB Free: 31.03 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 250.69 GB Free: 31.03 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 4 MB Shared values Size: 250.69 GB Free: 31.03 GB USB: USB 3.1 bus USB 3.1 bus T2Bus Apple Inc. - Touch Bar Backlight Apple Inc. - Apple Internal Keyboard / Trackpad Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge iCloud is limited without Full Disk Access System Software: macOS Sequoia 15.6.1 (24G90) Installed 2025-08-26 Time since boot: About a day Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Domain name invalid - possibly malware Apps: 2 System Extensions: [Not Loaded] VMware Workspace ONE System Extension - version 23.04.1 (Wandering WiFi LLC - installed 2023-05-18) Application: /Applications/Workspace ONE Intelligent Hub.app/Contents/Resources/IntelligentHubAgent.app - version 23.04.1 (Wandering WiFi LLC - installed 2023-07-08) Description: Loading System for controlling application System Launch Daemons: [Not Loaded] 42 Apple tasks [Loaded] 178 Apple tasks [Running] 194 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 191 Apple tasks [Running] 238 Apple tasks Launch Daemons: [Running] com.airwatch.airwatchd.plist (Wandering WiFi LLC - installed 2023-07-08) Executable: /Library/Application Support/AirWatch/hubd [Running] com.airwatch.awcmd.plist (Wandering WiFi LLC - installed 2023-07-08) Executable: /Library/Application Support/AirWatch/awcmd [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-07-21) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-08-18) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-30) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-30) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-10-15) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Running] com.vmware.hub.flagd.plist (Wandering WiFi LLC - installed 2023-07-08) Executable: /Library/Application Support/AirWatch/hubflagd [Other] com.vmware.hub.installer.daemon.plist (Wandering WiFi LLC - installed 2023-07-08) Executable: /Library/Application Support/AirWatch/HubAutoUpdater.app/Contents/Helpers/HubUpdateDaemon [Loaded] com.vmware.hublogd.plist (Wandering WiFi LLC - installed 2023-07-08) Executable: /Library/Application Support/AirWatch/hublogd [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-06-11) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Running] com.airwatch.mac.agent.plist (Wandering WiFi LLC - installed 2023-07-08) Executable: /Applications/Workspace ONE Intelligent Hub.app/Contents/Resources/IntelligentHubAgent.app/Contents/MacOS/IntelligentHubAgent [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-07-21) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2025-08-18) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-31) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-04-30) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Loaded] com.vmware.hub.installer.agent.plist (Wandering WiFi LLC - installed 2023-05-18) Executable: /Library/Application Support/AirWatch/HubAutoUpdater.app/Contents/Helpers/HubUpdateAgent User Launch Agents: [Loaded] com.dropbox.DropboxUpdater.wake.plist (Dropbox, Inc. - installed 2025-08-13) Command: ~/Library/Application Support/Dropbox/DropboxUpdater/Current/DropboxUpdater.app/Contents/MacOS/DropboxUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.dropbox.dropboxmacupdate.agent.plist (Not signed - installed 2025-03-07) [Not Loaded] com.dropbox.dropboxmacupdate.xpcservice.plist (Not signed - installed 2025-03-07) [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-08-13) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-08) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-08) [Running] com.grammarly.ProjectLlama.Shepherd.plist (Grammarly, Inc - installed 2025-08-25) Executable: /Applications/Grammarly Desktop.app/Contents/Library/LaunchAgents/Grammarly Desktop Helper.app/Contents/MacOS/Grammarly Desktop Helper [Loaded] com.grammarly.ProjectLlama.Uninstaller.plist (Grammarly, Inc - installed 2025-08-25) Executable: ~/Library/Application Support/com.grammarly.ProjectLlama/Grammarly Desktop Uninstaller.app/Contents/MacOS/Grammarly Desktop Uninstaller [Running] com.grammarly.ProjectLlama.UpdateService.plist (Grammarly, Inc - installed 2025-08-18) Executable: ~/Library/Application Support/com.grammarly.ProjectLlama/Grammarly Desktop Update Service.app/Contents/MacOS/Grammarly Desktop Update Service User Login Items: [Loaded] GRLoginHelper (Grammarly, Inc - installed 2025-08-27) Modern Login Item /Applications/Grammarly Desktop.app/Contents/Library/LoginItems/GRLoginHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2025-08-18) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2025-08-18) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] StartUpHelper (Spotify - installed 2020-09-14) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-08-16) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-08-16) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 732 Apple apps 83 3rd party apps 34 x86-only apps 2 unsigned apps App Extensions: Widgets: [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app [Loaded] WordWidgetKit - /Applications/Microsoft Word.app [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app Finder sync extensions: [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] OneNote - /Applications/Microsoft OneNote.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app [Loaded] OneDrive File Provider - /Applications/OneDrive.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 18.00 (1 min ago) 14.48 (5 min ago) 11.29 (15 min ago) Nominal I/O usage: 1.24 MB/s File system: 34.14 seconds Write speed: 259 MB/s Read speed: 940 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 9 % Idle: 84 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 31.20 % (Apple) WindowServer 27.72 % (Apple) EtreCheckPro 10.76 % (Etresoft, Inc.) airportd 8.68 % (Apple) apsd 5.02 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 772 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (16) 548 MB (Google LLC) kernel_task 173 MB (Apple) Google Chrome 121 MB (Google LLC) Dropbox (3) 85 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) apsd 25 MB / 85 MB (Apple) mDNSResponder 36 MB / 13 MB (Apple) Dropbox 638 KB / 557 KB (Dropbox, Inc.) SubmitDiagInfo 124 KB / 1 KB (Apple) rapportd 16 KB / 11 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) corespotlightd 1 (Apple) Google Chrome Helper (Renderer) (16) 1 (Google LLC) Dropbox (3) 0 (Dropbox, Inc.) ContinuityCaptureAgent 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 321 MB Used RAM: 6.34 GB Cached files: 1.34 GB Available RAM: 1.66 GB Swap Used: 975 MB Software Installs (past 60 days): Install Date Name (Version) 2025-08-13 Microsoft OneDrive (25.140.720) - Installer 2025-08-13 XProtectCloudKitUpdate (5310) - XProtectUpdateService 2025-08-13 XProtectPlistConfigData (5310) - Software update 2025-08-13 XProtectPayloads (153) - Software update 2025-08-14 Keynote (14.3) - App Store 2025-08-14 Numbers (14.3) - App Store 2025-08-14 Pages (14.3) - App Store 2025-08-18 Microsoft OneDrive (25.140.720) - Installer 2025-08-18 macOS 15.6 (15.6) - Software update 2025-08-18 Microsoft OneNote (16.100.25082415) - Installer 2025-08-18 Microsoft Excel (16.100.25082415) - Installer 2025-08-18 Microsoft Word (16.100.25082415) - Installer 2025-08-19 XProtectPlistConfigData (5311) - Software update 2025-08-20 Microsoft Excel (16.100.25082415) - Installer 2025-08-20 Microsoft OneNote (16.100.25082415) - Installer 2025-08-20 Microsoft PowerPoint (16.100.25082415) - Installer 2025-08-21 Microsoft PowerPoint (16.100.25082415) - Installer 2025-08-21 Microsoft PowerPoint (16.100.25082415) - Installer 2025-08-21 Microsoft PowerPoint (16.100.25082415) - Installer 2025-08-21 Microsoft PowerPoint (16.100.25082415) - Installer 2025-08-21 Microsoft Word (16.100.25082415) - Installer 2025-08-26 macOS 15.6.1 (15.6.1) - Software update 2025-08-26 XProtectCloudKitUpdate (5312) - XProtectUpdateService 2025-08-26 Microsoft Excel (16.100.25082415) - Installer 2025-08-26 Microsoft OneNote (16.100.25082415) - Installer 2025-08-26 Microsoft PowerPoint (16.100.25082415) - Installer 2025-08-27 Microsoft Word (16.100.25082415) - Installer Diagnostics Information (past 60 days): 2025-08-27 17:53:58 installd High CPU Use (3 times) First occurrence: 2025-08-21 01:03:09 Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2025-08-27 01:09:00 routined High CPU Use (3 times) First occurrence: 2025-08-21 04:18:41 Executable: /usr/libexec/routined 2025-08-26 11:41:01 apfsd High CPU Use Executable: /usr/libexec/apfsd 2025-08-26 02:15:58 Dropbox.app High CPU Use Executable: /Applications/Dropbox.app 2025-08-26 00:30:48 linkd Crash Executable: /usr/libexec/linkd Details: libsystem_c.dylib: abort() called 2025-08-26 00:29:39 siriinferenced Crash Executable: /System/Library/PrivateFrameworks/SiriInference.framework/Versions/A/siriinferenced 2025-08-26 00:23:09 lsd Crash (4 times) First occurrence: 2025-08-26 00:22:46 Executable: /usr/libexec/lsd 2025-08-25 15:55:19 IntelligencePlatformComputeService High CPU Use Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCompute.framework/Versions/A/XPCServices/IntelligencePlatformComputeService.xpc/Contents/MacOS/IntelligencePlatformComputeService 2025-08-21 01:19:55 apsd High CPU Use Executable: /System/Library/PrivateFrameworks/ApplePushService.framework/apsd End of report