EtreCheckPro version: 6.6 (66014)
Report generated: 2022-06-20 11:31:05
Download EtreCheckPro from https://etrecheck.com
Runtime: 2:27
Performance: Excellent

Problem: Apps are crashing
Description: 
Mail app is crashing after Monterey update on iMac. It requires force 
quit and reboot.  Mail does not work in safe mode; but works on other 
users and dummy user.  Mail works on all other devices and webmail. 

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Time Machine backup out-of-date - The last Time Machine backup is over 10 days old.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Time Machine auto backup disabled - Time Machine auto backups are disabled.
  Small backup drive - Time Machine backup drive is too small.
  Apps crashing - There have been numerous app crashes.
  Apps hanging - There have been numerous app hangs.
  x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  iMac (Retina 5K, 27-inch, 2017)
  iMac Model: iMac18,3
  4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core
  16 GB RAM - Upgradeable
    BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400  
    BANK 0/DIMM1 - Empty   
    BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400  
    BANK 1/DIMM1 - Empty   

Video Information:
  Radeon Pro 580 - VRAM: 8 GB
    iMac (built-in) 5120 x 2880

Drives:
  disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x4 NVM Express
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Fusion Drive] 121.02 GB
      disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 1.48 TB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 518 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 1.12 GB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.23 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.23 GB used)
        disk2s6 - Update (APFS) (Shared - 5 MB used)

  disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) 
  Internal SATA 6 Gigabit Serial ATA
    disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk1s2 [APFS Fusion Drive] 3.00 TB
      disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 1.48 TB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 518 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 1.12 GB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.23 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.23 GB used)
        disk2s6 - Update (APFS) (Shared - 5 MB used)

Mounted Volumes:
  disk2s1 - Macintosh HD - Data [APFS Virtual drive]
    3.12 TB (Shared - 1.48 TB used, 1.61 TB free)
    APFS
    Mount point: /System/Volumes/Data
    Fusion drive
    Encrypted

  disk2s2 - Preboot [APFS Preboot]
    3.12 TB (Shared - 518 MB used, 1.61 TB free)
    APFS
    Mount point: /System/Volumes/Preboot
    Fusion drive

  disk2s4 - VM [APFS VM]
    3.12 TB (Shared - 3.22 GB used, 1.61 TB free)
    APFS
    Mount point: /System/Volumes/VM
    Fusion drive

  disk2s5s1 - Macintosh HD [APFS Snapshot]
    3.12 TB (Shared - 15.23 GB used, 1.61 TB free)
    APFS
    Mount point: /
    Fusion drive
    Read-only: Yes

  disk2s6 - Update
    3.12 TB (Shared - 5 MB used, 1.61 TB free)
    APFS
    Mount point: /System/Volumes/Update
    Fusion drive

Network:
  Interface en0: Ethernet
  Interface en1: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en4: iPhone
  Interface bridge0: Thunderbolt Bridge
  iCloud Status: one pending file

System Software:
  macOS Monterey 12.4 (21F79) 
  Time since boot: About an hour

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple

Old Applications:
  14 x86-only apps

Kernel Extensions:
  /Library/Extensions
    [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0)
    [Loaded] TACC.kext - com.techsmith.TACC (1.0.3 - SDK 10.10)

System Launch Daemons:
  [Not Loaded]  37 Apple tasks
  [Loaded]  201 Apple tasks
  [Running]  141 Apple tasks
  [Other]  One Apple task

System Launch Agents:
  [Not Loaded]  15 Apple tasks
  [Loaded]  188 Apple tasks
  [Running]  153 Apple tasks

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-04-05)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-04-05)
  [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2022-04-05)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-06-14)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-30)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2022-06-13)
  [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-05-12)

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-04-05)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-06-14)

User Launch Agents:
  [Running] com.bluejeansnet.BlueJeansHelper.plist (Blue Jeans Network, Inc. - installed 2022-01-18)
  [Running] com.bluejeansnet.BlueJeansMenu.plist (Blue Jeans Network, Inc. - installed 2022-01-18)
  [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-03-20)
  [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-03-20)

User Login Items:
  [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-02-25)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

Internet Plug-ins:
  AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2022-04-05)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2022-04-05)

Audio Plug-ins:
  ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-04-12)
  MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-12)

Backup:
  Auto backup: No
  Volumes being backed up: 
    Macintosh HD - Data: Disk size: 3.12 TB - Disk used: 1.51 TB 
  Destinations: 
    S***********************e [Local] (Last used)
      Total size: 999.49 GB
      Total number of backups: 2
      Oldest backup: 2019-07-11 16:46:27
      Last backup: 2019-07-11 17:10:02

Performance:
  System Load: 1.38 (1 min ago) 1.25 (5 min ago) 1.11 (15 min ago)
  Nominal I/O speed: 0.00 MB/s
  File system: 21.28 seconds
  Write speed: 590 MB/s
  Read speed: 2331 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 1 %
  User: 2 %
  Idle: 98 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  EtreCheckPro 11.24 % (Etresoft, Inc.)
  WindowServer 4.56 % (Apple)
  bird 1.70 % (Apple)
  kernel_task 1.10 % (Apple)
  plugin-container (12) 0.10 % (Mozilla Corporation)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  plugin-container (12) 1.17 GB (Mozilla Corporation)
  EtreCheckPro 675 MB (Etresoft, Inc.)
  firefox 545 MB (Mozilla Corporation)
  mds_stores 296 MB (Apple)
  Messages 192 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 2 MB / 192 KB (Apple)
  apsd 231 KB / 388 KB (Apple)
  rapportd 78 KB / 36 KB (Apple)
  trustd 43 KB / 7 KB (Apple)
  firefox 16 KB / 4 KB (Mozilla Corporation)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 4 (Apple)
  plugin-container (12) 0 (Mozilla Corporation)
  firefox 0 (Mozilla Corporation)
  bluetoothd 0 (Apple)
  dasd 0 (Apple)

Virtual Memory Information:
  Physical RAM: 16 GB

  Free RAM: 3.60 GB
  Used RAM: 6.31 GB
  Cached files: 6.09 GB

  Available RAM: 9.69 GB
  Swap Used: 14 MB

Software Installs (past 60 days):
  Install Date Name (Version)
  2022-05-12 Zoom (5.10.4.6592)
  2022-05-19 iMovie (10.3.3)
  2022-05-19 Final Cut Pro (10.6.3)
  2022-05-30 Microsoft Office Licensing Helper (0)
  2022-06-10 XProtectPlistConfigData (2160)
  2022-06-13 Microsoft Teams (1.00.512661)
  2022-06-14 Microsoft AutoUpdate (4.48.22061100)
  2022-06-15 macOS Monterey (12.4)
  2022-06-15 macOS 12.4 (12.4)
  2022-06-15 MRTConfigData (1.93)
  2022-06-17 XProtectPayloads (62)

Diagnostics Information (past 7-30 days):
  2022-06-20 10:30:48 Mail.app Hang (13 times)
    Executable: /System/Applications/Mail.app

  2022-06-20 10:26:18 identityservicesd.app High CPU Use
    Executable: /System/Library/PrivateFrameworks/IDS.framework/identityservicesd.app

  2022-06-20 10:26:15 callservicesd High CPU Use
    Executable: /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd

  2022-06-19 17:21:10 accountsd Crash (8 times)
    Executable: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
    Details:
      libsystem_c.dylib: abort() called

  2022-06-19 16:55:20 bluetoothd Crash (2 times)
    Executable: /usr/sbin/bluetoothd
    Details:
      libsystem_c.dylib: abort() called

  2022-06-15 15:01:22 /Library/Logs/DiagnosticReports/Mail_2022-06-15-150122_T********p.hang Hang

  2022-06-15 14:59:15 /Library/Logs/DiagnosticReports/Mail_2022-06-15-145915_T********p.hang Hang

  2022-06-14 11:08:18 com.apple.WebKit.WebContent High CPU Use
    Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


End of report