EtreCheck version: 5.4.3 (5052)
Report generated: 2019-10-21 21:33:20
Download EtreCheck from https://etrecheck.com
Runtime: 5:04
Performance: Poor
Sandbox: Enabled
Full drive access: Disabled

Problem: Computer is too slow

Major Issues:
  Anything that appears on this list needs immediate attention. 
  No Time Machine backup - Time Machine backup not found.
  Runaway process - A process is using a large percentage of your CPU.
  Poor performance - EtreCheck report shows poor performance. This is unusual.
  Antivirus software problems - Antivirus software is causing performance problems.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Low disk space - This machine is running low on free hard drive space.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
  32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
  Limited drive access - More information may be available with Full Drive Access.

Hardware Information:
  MacBook Air (13-inch, Early 2015)
  MacBook Air Model: MacBookAir7,2
  1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core
  4 RAM - Not upgradeable
    BANK 0/DIMM0 - 2 GB DDR3 1600  
    BANK 1/DIMM0 - 2 GB DDR3 1600  
  Battery: Health = Normal - Cycle count = 312

Video Information:
  Intel HD Graphics 6000 - VRAM: 1536 MB
    Color LCD 1440 x 900

Drives:
  disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) 
  Internal PCI 5.0 GT/s x4 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 121.12 GB
      disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes)
        disk1s1 - Macintosh HD (APFS) (Shared - 103.84 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
        disk1s3 - Recovery (APFS) [Recovery] (Shared)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

Mounted Volumes:
  disk1s1 - Macintosh HD
    121.12 GB (Shared - 103.84 GB used - 15.53 GB free)
    APFS
    Mount point: /
    Encrypted

  disk1s4 - VM [APFS VM]
    121.12 GB (Shared - 1.07 GB used - 15.53 GB free)
    APFS
    Mount point: /private/var/vm

Network:
  Interface en4: iPhone
  Interface en3: iPad
  Interface en0: Wi-Fi
    
  Interface en2: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

System Software:
  macOS Mojave 10.14.6 (18G95) 
  Time since boot: Less than an hour

Notifications:
  Notifications not available without Full Drive Access.

Security:
  System Status
  Gatekeeper: Enabled
  System Integrity Protection: Enabled

  Antivirus apps: Sophos

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/com.ea.origin.WebHelper.plist
    Executable: /Applications/Origin.app/Contents/Library/LaunchServices/com.ea.origin.WebHelper
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist
    Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wacom.UpdateHelper
    Details: Exact match found in the whitelist - probably OK

  Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist
    Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper
    Details: Exact match found in the whitelist - probably OK

32-bit Applications:
  7 32-bit apps

Kernel Extensions:
  /Library/Extensions
    FTDIKext.kext (1.0 - SDK 10.12)
    HueSync.kext (1.0.1 - SDK 10.13)
    SophosFileProtection.kext (9.9.4 - SDK 10.14)
    SophosWebProtection.kext (9.9.4 - SDK 10.14)
    Wacom Tablet.kext (Wacom Tablet 6.3.27-2 - SDK 10.12)

  /System/Library/Extensions
    Soundflower.kext (1.6.7 - SDK 10.9)

System Launch Agents:
  [Not Loaded]  15 Apple tasks
  [Loaded]  179 Apple tasks
  [Running]  106 Apple tasks

System Launch Daemons:
  [Not Loaded]  36 Apple tasks
  [Loaded]  193 Apple tasks
  [Running]  106 Apple tasks

Launch Agents:
  [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2019-10-02)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-10-02)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-03-09)
  [Running] com.sophos.agent.plist (Sophos - installed 2019-09-16)
  [Running] com.sophos.home.ui.plist (Sophos - installed 2019-09-16)
  [Not Loaded] com.splashtop.streamer-for-root.plist (? b312a32c  - installed 2018-03-05)
  [Other] com.splashtop.streamer-for-user.plist (? dc46c094  - installed 2018-03-05)
  [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2017-12-13)
  [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2017-12-13)

Launch Daemons:
  [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-26)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-23)
  [Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2018-02-18)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-10-02)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-03-09)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-02-12)
  [Running] com.sophos.common.servicemanager.plist (Sophos - installed 2019-09-16)
  [Other] com.splashtop.streamer-daemon.plist (? ef6ff0c6  - installed 2018-03-05)
  [Other] com.splashtop.streamer-srioframebuffer.plist (? 395c7566  - installed 2018-03-05)
  [Running] com.wacom.UpdateHelper.plist (? 247c9951  - installed 2017-12-13)
  [Loaded] com.wacom.displayhelper.plist (Apple - installed 2019-08-23)

User Launch Agents:
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
  [Loaded] com.ea.origin.WebHelper.plist (? 0  - installed 2018-07-16)
  [Running] com.spotify.webhelper.plist (? 0  - installed 2019-06-02)

User Login Items:
  Dropbox.app (Dropbox, Inc. - installed 2019-10-19)
    (Application - /Applications/Dropbox.app)

Internet Plug-ins:
  FlashPlayer-10.6: 29.0.0.140 (Adobe Systems, Inc. - installed 2018-04-24)
  Flash Player: 29.0.0.140 (Adobe Systems, Inc. - installed 2018-04-24)

Audio Plug-ins:
  AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-06-02)
  BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-09-07)
  AirPlay: 2.0 (Apple - installed 2019-09-07)
  AppleAVBAudio: 760.6 (Apple - installed 2019-09-07)
  BridgeAudioSP: 5.52 (Apple - installed 2019-09-07)
  iSightAudio: 7.7.3 (Apple - installed 2019-09-07)

3rd Party Preference Panes:
  Flash Player (installed 2018-03-26)
  WacomTablet (installed 2017-12-13)

Time Machine:
  Time Machine Not Configured!

Performance:
  System Load: 1.51 (1 min ago) 1.91 (5 min ago) 2.11 (15 min ago)
  Nominal I/O speed: 1.31 MB/s
  File system: 120.14 seconds (timed out)
  Write speed: 347 MB/s
  Read speed: 588 MB/s

CPU Usage Snapshot:
  Type Overall
  System 12 %
  User 23 %
  Idle 66 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  Other processes 90.29 % (?)
  Console 40.07 % (Apple)
  EtreCheck 5.43 % (App Store)
  Dropbox 0.69 % (Dropbox, Inc.)
  cloudphotosd 0.41 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheck 482 MB (App Store)
  Console 227 MB (Apple)
  Dropbox 92 MB (Dropbox, Inc.)
  Finder 63 MB (Apple)
  com.apple.preferences.icloud.remoteservice 50 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mdworker_shared 0 B / 0 B (Apple)
  backgroundtaskmanagementagent 0 B / 0 B (Apple)
  CalNCService 0 B / 0 B (Apple)
  cfprefsd 0 B / 0 B (Apple)
  fmfd 0 B / 0 B (Apple)

Virtual Memory Information:
  Physical RAM: 4 GB

  Free RAM: 16 MB
  Used RAM: 3.02 GB
  Cached files: 992 MB

  Available RAM: 1008 MB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2019-10-04 "Malwarebytes for Mac Uninstaller"
  2019-10-19 EtreCheck (5.4.3)

Clean up:
  /Library/LaunchDaemons/com.splashtop.streamer-srioframebuffer.plist
    /Applications/Splashtop Streamer.app/Contents/MacOS/SRIOFrameBuffer.app/Contents/MacOS/SRIOFrameBuffer
    Executable not found
  /Library/LaunchDaemons/com.splashtop.streamer-daemon.plist
    /Applications/Splashtop Streamer.app/Contents/MacOS/SRStreamerDaemon
    Executable not found
  /Library/LaunchAgents/com.splashtop.streamer-for-root.plist
    /Applications/Splashtop Streamer.app/Contents/MacOS/Splashtop Streamer
    Executable not found
  /Library/LaunchAgents/com.splashtop.streamer-for-user.plist
    /Applications/Splashtop Streamer.app/Contents/MacOS/Splashtop Streamer
    Executable not found


Diagnostics Information (past 7 days):
  Directory /Library/Logs/DiagnosticReports is not accessible.
  Enable Full Drive Access to see more information.

End of report