EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-07-24 14:04:36 Download EtreCheckPro from https://etrecheck.com Runtime: 16:03 Performance: Poor Problem: Apps are crashing Description: Apps crash when typing Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Poor performance - EtreCheck report shows poor performance. This is unusual. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Late 2012) - Obsolete! iMac Model: iMac13,1 2.7 GHz Quad-Core Intel Core i5 (i5-3335S) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 640M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 300.44 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 25 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 526 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.35 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 300.44 GB used, 684.60 GB available, 683.05 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 683.05 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.35 GB used, 684.60 GB available, 683.05 GB free) APFS Mount point: / Read-only: Yes Network: Interface en1: Wi-Fi 802.11 a/b/g/n Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 42.89 GB available File sharing: Enabled Screen sharing: Enabled System Software: macOS Catalina 10.15.7 (19H1323) Time since boot: Less than an hour Notifications: EtreCheckPro 2.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, MacKeeper, and Malwarebytes File sharing: Enabled Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/fi.polar.polard.plist Executable: /usr/local/bin/polard -X Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Apps: 10 Old Applications: 50 x86-only apps System Extensions: [Not Loaded] MacKeeper Real-time Protection - version 5.4.2 (KROMTECH ALLIANCE CORP. - 2021-06-21) Application: /Applications/MacKeeper.app - version 5.4.2 (KROMTECH ALLIANCE CORP. - 2021-06-21) Description: MacKeeper Real-time Protection Kernel Extensions: /Applications/MacKeeper.app [Not Loaded] KAuthSecurityService.kext - com.mackeeper.KAuthSecurityService (1.0 - SDK 10.16) /Library/Extensions [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 31 Apple tasks [Loaded] 182 Apple tasks [Running] 123 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 182 Apple tasks [Running] 114 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-12-29) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-06-06) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-06-06) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-07-13) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-11-19) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-05-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-16) [Running] com.realvnc.vncserver.plist (RealVNC Limited - installed 2019-09-19) [Loaded] fi.polar.libpolar.plist (Apple - installed 2020-09-22) [Running] fi.polar.polard.plist (? 851bd871 - installed 2013-02-26) Launch Agents: [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-06-06) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-07-13) [Running] com.realvnc.vncserver.peruser.plist (RealVNC Limited - installed 2019-09-19) [Not Loaded] com.realvnc.vncserver.prelogin.plist (RealVNC Limited - installed 2019-09-19) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2014-03-22) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2019-03-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-06-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-06-21) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2019-03-10) [Loaded] com.mackeeper.MacKeeper-Info.plist (KROMTECH ALLIANCE CORP. - installed 2021-06-21) [Loaded] com.mackeeper.MacKeeper-Reminder.plist (KROMTECH ALLIANCE CORP. - installed 2021-06-21) [Running] com.mackeeper.MacKeeperAgent.plist (KROMTECH ALLIANCE CORP. - installed 2021-06-21) [Loaded] com.spotify.webhelper.plist (Spotify - installed 2019-02-16) User Login Items: [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2021-06-23) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HPPSDrMonitor.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-06-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-06-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Internet Plug-ins: Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2013-11-12) AdobePDFViewerNPAPI: 11.0.23 (Adobe Systems, Inc. - installed 2018-05-04) AdobePDFViewer: 11.0.23 (Adobe Systems, Inc. - installed 2018-05-04) SharePointBrowserPlugin: 14.7.4 (? - installed 2017-06-05) GarminGpsControl: 4.2.0.0 (? - installed 2014-03-31) Silverlight: 5.1.20913.0 (? - installed 2013-11-12) JavaAppletPlugin: 15.0.1 (Apple - installed 2014-02-08) Safari Extensions: MacKeeper StopAd First Ad Base (KROMTECH ALLIANCE CORP. - installed 2021-06-21) MacKeeper StopAd Icon (KROMTECH ALLIANCE CORP. - installed 2021-06-21) MacKeeper StopAd Second Ad Base (KROMTECH ALLIANCE CORP. - installed 2021-06-21) MacKeeper StopAd Tracker Base (KROMTECH ALLIANCE CORP. - installed 2021-06-21) 3rd Party Preference Panes: Flip4Mac WMV (? - installed 2013-03-29) Backup: Time Machine Not Configured! Performance: System Load: 1.66 (1 min ago) 1.59 (5 min ago) 1.20 (15 min ago) Nominal I/O speed: 4.74 MB/s File system: 24.33 seconds Write speed: 83 MB/s Read speed: 78 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 20 % Idle: 72 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 47.98 % (Apple) trustd (4) 17.18 % (Apple) WindowServer 6.72 % (Apple) EtreCheckPro 6.10 % (Etresoft, Inc.) kernel_task 3.08 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) system_profiler (2) 631 MB (Apple) EtreCheckPro 588 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (3) 399 MB (Google, Inc.) Google Chrome Helper (GPU) 221 MB (Google, Inc.) Google Chrome 132 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 210 KB / 101 KB (Apple) Mail 26 KB / 8 KB (Apple) vncserver 8 KB / 19 KB (RealVNC Limited) netbiosd 15 KB / 5 KB (Apple) apsd 5 KB / 10 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) system_profiler (2) 22 (Apple) trustd (4) 7 (Apple) WindowServer 4 (Apple) mdworker (3) 3 (Apple) mds_stores 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 80 MB Used RAM: 3.84 GB Cached files: 4.09 GB Available RAM: 4.16 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-05-28 macOS Catalina Security Update 2021-003 (10.15.7) 2021-06-05 OneDrive (21.083.0425) 2021-06-06 Microsoft Office (16.51.21071101) 2021-06-21 MacKeeper (5.4.2) 2021-06-23 HP Smart (12.8.0.1462) 2021-06-29 XProtectPlistConfigData (2149) 2021-07-09 iMovie (10.2.5) 2021-07-13 Microsoft AutoUpdate (4.37.21071101) 2021-07-13 Microsoft OneNote (16.51.21071101) 2021-07-13 Microsoft Outlook (16.51.21071101) 2021-07-13 Microsoft PowerPoint (16.51.21071101) 2021-07-19 Microsoft Excel (16.51.21071101) 2021-07-19 Microsoft Word (16.51.21071101) 2021-07-20 Safari (14.1.2) 2021-07-23 macOS Catalina Security Update 2021-004 (10.15.7) 2021-07-23 Gatekeeper Compatibility Data (1.0) 2021-07-23 MRTConfigData (1.81) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): 2021-07-24 13:41:38 EtreCheckPro 2.app Crash (5 times) Executable: ~/Downloads/EtreCheckPro 2.app Details: Performing @selector(start:) from sender NSButton 0x7fc20a6818a0 2021-07-24 13:40:48 EtreCheckPro.app Crash (3 times) Executable: /private/var/folders/*/EtreCheckPro.app Details: Performing @selector(helpFullDriveAccess:) from sender NSButton 0x7fa6 d7476050 2021-07-24 11:38:30 Safari.app Crash (10 times) Executable: /Applications/Safari.app 2021-07-23 21:57:14 logd Crash Executable: /usr/libexec/logd Details: dyld3 mode 2021-07-23 08:58:44 Mail.app Crash (4 times) Executable: /System/Applications/Mail.app Details: dyld3 mode 2021-07-19 14:12:23 CVMCompiler Crash (2 times) Executable: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/CVMCompiler Details: dyld3 mode End of report