EtreCheck version: 6.2.4 (6C012)
Report generated: 2020-04-04 15:34:33
Download EtreCheck from https://etrecheck.com
Runtime: 3:32
Performance: Good
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
More than one antivirus app - This machine has multiple antivirus apps installed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Apps crashing - There have been numerous app crashes.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
Kernel extensions present - This machine has kernel extensions that may not work in the future.
Sharing enabled - This machine has sharing services enabled that could be a security risk.
Hardware Information:
iMac (Retina 4K, 21.5-inch, 2017)
iMac Model: iMac18,2
1 3 GHz Quad-Core Intel Core i5 (i5-7400) CPU: 4-core
32 RAM - Upgradeable by an Apple Authorized Service Provider
BANK 0/DIMM0 - 16 GB DDR4 SO-DIMM 2400
BANK 1/DIMM0 - 16 GB DDR4 SO-DIMM 2400
Video Information:
Radeon Pro 555 - VRAM: 2 GB
iMac (built-in) 3360 x 1890
Drives:
disk0 - Samsung SSD 860 QVO 2TB 2.00 TB (Solid State - TRIM: Yes)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 2.00 TB
disk1 [APFS Virtual drive] 2.00 TB (Shared by 7 volumes)
disk1s1 - M*************** Data (APFS) [APFS Virtual drive] (Shared - 1.20 TB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 499 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.05 GB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk1s5 - M************* Data (APFS) (Shared - 4.72 GB used)
disk1s6 - M***********D (APFS) (Shared - 10.96 GB used)
disk1s7 - M*************1 (APFS) (Shared - 10.99 GB used)
disk2 - WD easystore 25FB 8.00 TB
External USB 5 Gbit/s USB
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - B*****P (Mac OS Extended (Case-sensitive, Journaled)) 8.00 TB (7.43 TB used)
Mounted Volumes:
disk1s1 - M*************** Data [APFS Virtual drive]
2.00 TB (Shared - 1.20 TB used, 1.05 TB available, 774.34 GB free)
APFS
Mount point: /System/Volumes/Data
disk1s4 - VM [APFS VM]
2.00 TB (Shared - 2.15 GB used, 774.34 GB free)
APFS
Mount point: /private/var/vm
disk1s5 - M************* Data
2.00 TB (Shared - 4.72 GB used, 774.35 GB available, 774.34 GB free)
APFS
Mount point: /Volumes/M************* Data
disk1s6 - M***********D
2.00 TB (Shared - 10.96 GB used, 774.34 GB free)
APFS
Mount point: /Volumes/M***********D
disk1s7 - M*************1
2.00 TB (Shared - 10.99 GB used, 1.05 TB available, 774.34 GB free)
APFS
Mount point: /
Read-only: Yes
disk2s2 - B*****P
8.00 TB (7.43 TB used, 567.03 GB free)
Mac OS Extended (Case-sensitive, Journaled)
Mount point: /Volumes/B*****P
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en5: iPhone
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 15.01 GB available
Remote Management: Enabled
Screen sharing: Enabled
System Software:
macOS Catalina 10.15.4 (19E266)
Time since boot: Less than an hour
Configuration Files:
/etc/hosts - Count: 11
Notifications:
Transmission.app
25 notifications
BitdefenderVirusScanner.app
one notification
EtreCheckPro.app
3 notifications
CleanMyMac X.app
4 notifications (one scheduled)
Security:
System Status
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple, CleanMyMac, and AdGuard
Remote Management: Enabled
Screen sharing: Enabled
Unsigned Files:
Unsigned files are hidden.
4 unsigned processes
12 unsigned apps
32-bit Applications:
30 32-bit apps
Kernel Extensions:
/Applications/Adguard.app
[Loaded] com.adguard.nfext.kext (1.0.16 - SDK 10.13)
/Applications/RingCentral Meetings.app
[Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8)
/Library/Extensions
[Not Loaded] FTDIKext.kext (1.0 - SDK 10.11)
[Not Loaded] Wacom Tablet.kext (Wacom Tablet 6.3.15-3 - SDK 10.11)
System Launch Agents:
[Not Loaded] 16 Apple tasks
[Loaded] 178 Apple tasks
[Running] 119 Apple tasks
System Launch Daemons:
[Not Loaded] 34 Apple tasks
[Loaded] 183 Apple tasks
[Running] 120 Apple tasks
Launch Agents:
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22)
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-10-11)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-17)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-17)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-03-18)
[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-12-16)
Launch Daemons:
[Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-02-21)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-17)
[Loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2018-08-29)
[Loaded] com.macpaw.CleanMyMac4.Agent.plist (? ff28e0f0 - installed 2020-03-29)
[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2018-12-11)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-03-18)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04)
[Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-03-17)
User Launch Agents:
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-17)
[Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-03-17)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11)
User Login Items:
[Running] Adguard (Performiks OOO - installed 2018-12-24)
Application
/Applications/Adguard.app
[Running] CleanMyMac X Menu (? - installed 2020-03-29)
Modern Login Item
/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app
[Not Loaded] Autoupdate (? - installed 2020-03-29)
Modern Login Item
/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app
[Not Loaded] Problem Reporter (? - installed 2020-03-29)
Modern Login Item
/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Problem Reporter Sandboxed.app
[Running] CleanMyMac X HealthMonitor (? - installed 2020-03-29)
Modern Login Item
/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app
[Running] CyberGhost VPN (Cyberghost SRL - installed 2019-12-07)
Application
/Applications/CyberGhost VPN.app
[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2018-12-11)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2018-12-11)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] SMARTUtilityMenuItem (Volitans Software - installed 2018-08-29)
Modern Login Item
~/Library/Mobile Documents/com~apple~CloudDocs/Desktop/STUFF/DECEMBER 2016/EVERYTHING (OCT 2014)/EVERYTHING (DEC 2013)/SMART Utility 3.1.1 & Core Keygen/SMART Utility.app/Contents/Library/LoginItems/SMARTUtilityMenuItem.app
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-10-11)
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (? - installed 2015-12-16)
3rd Party Preference Panes:
WacomTablet (? - installed 2015-12-16)
Time Machine:
Auto backup: Yes
Volumes being backed up:
M*************1: Disk size: 2.00 TB - Disk used: 1.23 TB
Destinations:
B*****P [Local] (Last used)
Total size: 8.00 TB
Total number of backups: 50
Oldest backup: 2019-04-02 02:42:40
Last backup: 2020-04-04 15:23:43
5 local snapshots
Oldest local snapshot: 2020-04-04 08:53:53
Last local snapshot: 2020-04-04 15:21:47
Performance:
System Load: 1.68 (1 min ago) 1.57 (5 min ago) 1.70 (15 min ago)
Nominal I/O speed: 10.53 MB/s
File system: 17.85 seconds
Write speed: 490 MB/s
Read speed: 520 MB/s
CPU Usage Snapshot:
Type Overall
System: 2 %
User: 3 %
Idle: 95 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
deleted 15.42 % (Apple)
EtreCheckPro 6.00 % (Etresoft, Inc.)
WindowServer 4.76 % (Apple)
kernel_task 1.92 % (Apple)
Google Chrome Helper (Renderer) (6) 1.04 % (Google, Inc.)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Google Chrome Helper (Renderer) (6) 870 MB (Google, Inc.)
EtreCheckPro 763 MB (Etresoft, Inc.)
Adobe CEF Helper (3) 326 MB (Adobe Systems, Inc.)
mdworker_shared (12) 289 MB (Apple)
Adobe Desktop Service 286 MB (Adobe Systems, Inc.)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
mDNSResponder 2 MB / 205 KB (Apple)
netbiosd 27 KB / 17 KB (Apple)
apsd 6 KB / 21 KB (Apple)
NEIKEv2Provider 7 KB / 2 KB (Apple)
cloudd 7 KB / 2 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 4 (Apple)
Google Chrome Helper (Renderer) (6) 1 (Google, Inc.)
Adobe CEF Helper (3) 0 (Adobe Systems, Inc.)
Google Chrome 0 (Google, Inc.)
CyberGhost VPN 0 (Cyberghost SRL)
Virtual Memory Information:
Physical RAM: 32 GB
Free RAM: 14.68 GB
Used RAM: 8.01 GB
Cached files: 9.32 GB
Available RAM: 23.99 GB
Swap Used: 0 B
Software Installs (past 30 days):
Install Date Name (Version)
2020-03-10 Microsoft PowerPoint (16.35.20030802)
2020-03-10 Microsoft Word (16.35.20030802)
2020-03-10 Microsoft Outlook (16.35.20030802)
2020-03-10 Microsoft OneNote (16.35.20030802)
2020-03-10 Microsoft Excel (16.35.20030802)
2020-03-18 Microsoft AutoUpdate (4.21.20030802)
2020-03-19 XProtectPlistConfigData (2116)
2020-03-27 macOS Catalina 10.15.4 Update
2020-03-28 Wacom Tablet (0)
2020-03-29 MRTConfigData (1.57)
2020-04-04 Disk Doctor (4.2)
Diagnostics Information (past 7-30 days):
2020-04-04 15:28:19 adguard-tcpkill Crash
Executable: /Library/Application Support/com.adguard.Adguard/*/adguard-tcpkill
Details:
dyld2 mode
abort() called
adguard-tcpkill(1007,0x106ce1dc0) malloc: *** error for object 0x7fae2
1008200: pointer being freed was not allocated
2020-04-04 15:14:44 load_kext Crash
Executable: /Library/Application Support/com.adguard.Adguard/*/load_kext
2020-04-04 14:19:33 BitdefenderVirusScanner.app High CPU Use
Executable: /Applications/BitdefenderVirusScanner.app
End of report