EtreCheck version: 5.5.5 (5111) Report generated: 2020-07-12 15:34:21 Download EtreCheck from https://etrecheck.com Runtime: 5:37 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: My computer is not only too slow but I receive â no internetâ comments even when my IMac shows I am connected to the internet. Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Software performance problems - Software seems to be causing performance problems. Obsolete hardware - This machine may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (2009) - Obsolete! iMac Model: iMac10,1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core 4 RAM - Upgradeable BANK 0/DIMM0 - Empty BANK 1/DIMM0 - Empty BANK 0/DIMM1 - 2 GB DDR3 1067 BANK 1/DIMM1 - 2 GB DDR3 1067 Video Information: NVIDIA GeForce 9400 - VRAM: 256 MB iMac 1920 x 1080 Drives: disk0 - ST3500418ASQ 500.11 GB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB (153.15 GB used) disk0s3 - Recovery HD [Recovery] 650 MB Mounted Volumes: disk0s2 - Macintosh HD 499.25 GB (153.15 GB used, 353.41 GB available, 345.84 GB free) Journaled HFS+ Mount point: / Network: Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en4: iPhone Interface en3: Bluetooth PAN Printer sharing: Enabled System Software: macOS High Sierra 10.13.6 (17G13035) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.copypaste.helper.plist Executable: ~/Library/Application Support/pasteboard/PasteBoardHelper.app/Contents/MacOS/PasteBoardHelper Details: Executable file is not accessible without Full Drive Access Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: Details: Exact match found in the whitelist - probably OK Running app: ~/Applications/BeAware.app/Contents/MacOS/BeAware Details: Executable file is not accessible without Full Drive Access Safari Extension: AnalyzerTemplate Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Apps: 12 32-bit Applications: 75 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 179 Apple tasks [Running] 99 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 191 Apple tasks [Running] 109 Apple tasks Launch Agents: [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2019-09-25) [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2018-08-02) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2019-10-03) [Running] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-06-22) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-05-22) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-05-27) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-06-22) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2011-06-02) [Running] com.copypaste.helper.plist (? 0 - installed 2019-07-10) User Login Items: [Running] Garmin Express Service (Garmin International - installed 2018-06-09) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] NordVPNLauncher (App Store - installed 2020-06-22) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] StartupHelper (Seiko Epson Corporation - installed 2020-02-25) Modern Login Item /Library/Printers/EPSON/Fax/Utility/Fax Receive Monitor.app/Contents/Library/LoginItems/StartupHelper.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.387 (Adobe Inc. - installed 2020-06-09) iPhotoPhotocast: 7.0 (Apple - installed 2011-05-22) Flash Player: 32.0.0.387 (Adobe Inc. - installed 2020-06-09) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-06-04) iSightAudio: 7.7.3 (Apple - installed 2020-06-04) AirPlay: 2.0 (Apple - installed 2020-06-04) AppleAVBAudio: 683.1 (Apple - installed 2020-06-04) BridgeAudioSP: 4.69.2 (Apple - installed 2020-06-04) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-06-04) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: AnalyzerTemplate (? - installed 2020-06-20) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-05-22) Flip4Mac WMV (? - installed 2015-01-05) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.35 (1 min ago) 1.83 (5 min ago) 1.96 (15 min ago) Nominal I/O speed: 3.46 MB/s File system: 108.23 seconds Write speed: 54 MB/s Read speed: 80 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 11 % Idle: 83 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 17.80 % (?) EtreCheck 8.22 % (App Store) trustd 5.21 % (Apple) Epson Scanner Monitor 2.60 % (Seiko Epson Corporation) CoreServicesUIAgent 0.14 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 441 MB (App Store) Safari 104 MB (Apple) callservicesd 63 MB (Apple) Finder 57 MB (Apple) Spotlight 57 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 555 KB / 95 KB (Apple) Other processes 110 KB / 110 KB (?) com.apple.WebKit.Networking 7 KB / 2 KB (Apple) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 19 MB Used RAM: 3.26 GB Cached files: 743 MB Available RAM: 762 MB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-06-17 Norton For Mac.Universal 2020-06-17 NAVP_SKU.NAVP_ESD_8_1_MRF_20439_NAVP 2020-06-22 Microsoft AutoUpdate 2020-06-22 NordVPN IKE (5.5.7) 2020-06-26 MRTConfigData (1.63) 2020-06-28 Epson Photo+ 2020-06-30 XProtectPlistConfigData (2124) 2020-07-12 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report