EtreCheck version: 5.5.2 (5100) Report generated: 2020-04-01 23:09:37 Download EtreCheck from https://etrecheck.com Runtime: 3:57 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Can not install high sierra software.. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable RAM - This machine has upgradeable RAM that would help its performance. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Mid 2011) iMac Model: iMac12,1 1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core 4 RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 BANK 0/DIMM1 - Empty BANK 1/DIMM1 - Empty Video Information: AMD Radeon HD 6750M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - WDC WD5000AAKS-402AA0 500.11 GB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB (104.94 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB Mounted Volumes: disk0s2 - Macintosh HD 499.25 GB (104.94 GB used, 394.05 GB free) Journaled HFS+ Mount point: / disk1s2 - I********D 9.44 GB (4.75 GB used, 4.69 GB free) Mac OS Extended Disk Image Mount point: /Volumes/I********D Read-only: Yes Network: Interface SAMSUNG_MDM: SAMSUNG Modem Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS Sierra 10.12.6 (16G29) Time since boot: Less than an hour Configuration Files: File /etc/sysctl.conf exists but not expected Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Trend Micro Printer sharing: Enabled Unsigned Files: Unsigned files are hidden. 2 unsigned processes 5 unsigned apps 32-bit Applications: 42 32-bit apps Kernel Extensions: /Applications/Smart Switch/SmartSwitch.app ssudmdmcontrol.kext (1.4.45 - SDK 10.6) ssudmdmdata.kext (1.4.45 - SDK 10.6) ssuddrv.kext (1.4.45 - SDK 10.6) ssudmtp.kext (1.4.45 - SDK 10.5) ssudserial.kext (1.4.45 - SDK 10.6) ssdumdrv.kext (1.3) System Launch Agents: [Not Loaded] 12 Apple tasks [Loaded] 170 Apple tasks [Running] 100 Apple tasks System Launch Daemons: [Not Loaded] 44 Apple tasks [Loaded] 171 Apple tasks [Running] 103 Apple tasks [Other] 2 Apple tasks Launch Agents: [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-03-18) [Loaded] com.trendmicro.itis.dca.plist (Trend Micro, Inc. - installed 2018-09-28) [Running] com.trendmicro.itis.gaagent.plist (Trend Micro, Inc. - installed 2018-09-28) [Running] com.trendmicro.itis.uimgmt.agent.plist (Trend Micro, Inc. - installed 2018-09-28) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-02-25) [Not Loaded] com.apple.installer.cleanupinstaller.plist (Apple - installed 2020-04-01) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-03-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (? 83844f4c - installed 2016-10-10) [Running] com.trendmicro.icore.av.plist (? e93091ad - installed 2017-11-08) [Running] com.trendmicro.icore.main.plist (? 1dd5e4c0 - installed 2017-11-08) [Running] com.trendmicro.icore.wp.plist (? de7f8a08 - installed 2017-11-08) [Running] com.trendmicro.itis.plugin.plist (? 8a6c31ab - installed 2017-11-08) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-11) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-11) [Loaded] com.trendmicro.itis.uninstaller.plist (? 0 - installed 2017-01-30) Internet Plug-ins: FlashPlayer-10.6: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-14) Flash Player: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-14) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: BluetoothAudioPlugIn: 5.0.5 (Apple - installed 2017-07-14) iSightAudio: 7.7.3 (Apple - installed 2017-07-14) AirPlay: 2.0 (Apple - installed 2017-07-14) AppleAVBAudio: 503.2 (Apple - installed 2017-07-14) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2017-07-14) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-02-25) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 4.35 (1 min ago) 4.26 (5 min ago) 3.45 (15 min ago) Nominal I/O speed: 5.95 MB/s File system: 53.15 seconds Write speed: 94 MB/s Read speed: 96 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 9 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 38.41 % (?) EtreCheck 12.47 % (App Store) Backup and Sync 0.16 % (Google, Inc.) useractivityd 0.06 % (Apple) Apowersoft Mac Screenshot 0.04 % (? - /Applications/Apowersoft Mac Screenshot.app) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 415 MB (App Store) Safari 171 MB (Apple) helpd 134 MB (Apple) Backup and Sync 91 MB (Google, Inc.) AppleSpell 63 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 635 KB / 370 KB (Apple) Other processes 101 KB / 107 KB (?) Safari 8 KB / 4 KB (Apple) com.apple.WebKit.WebContent 754 B / 1 KB (Apple) SystemUIServer 0 B / 64 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 37 MB Used RAM: 3.21 GB Cached files: 773 MB Available RAM: 809 MB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-10 Microsoft Outlook for Mac 2020-03-10 Microsoft Excel for Mac 2020-03-10 Microsoft Word for Mac 2020-03-10 Microsoft OneNote for Mac 2020-03-11 Microsoft PowerPoint for Mac 2020-03-14 Adobe Flash Player 2020-03-18 Microsoft AutoUpdate 2020-03-29 Remote Desktop Client Update (3.9.3) 2020-03-29 Safari (12.1.2) 2020-03-29 iTunes (12.8.2) 2020-03-29 iTunes Device Support Update ( ) 2020-03-29 Security Update 2019-005 (10.12.6) 2020-03-30 EtreCheck (5.5.2) 2020-04-01 macOS (10.12.6.1.1.1500089887) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report